Q: One of my clients applied for a visa with me. The visa didn’t get approved. She didn’t accept and made a case… A: If it is a civil case, you may be required to settle the amount. If it is a criminal case (e.g., if a bounced cheque is involved), there is a risk of an arrest warrant or travel ban…

Dear Client, I understand your concerns regarding the case filed against you for the unpaid refund of AED 5,000 and the possible consequences. Below is a detailed response addressing your situation: 1. What Happens Next? a. Awaiting Decision Status: The status "awaiting decision" indicates that the case is under review by the authorities or court. The police or legal system will assess the evidence provided by both parties before proceeding further. b. Possibility of Arrest: In civil financial disputes, such as unpaid refunds, arrest is not typically the first course of action unless there is evidence of fraud or intentional refusal to pay. However, if the court issues a judgment against you and you fail to comply, it could escalate to enforcement actions, including potential detention. c. Resolution Options: If you are willing to pay the amount but need more time, you can approach the complainant or court with a formal request for an extension or payment plan. This demonstrates good faith and may prevent further escalation. Alternatively, you can settle the amount immediately to resolve the case quickly and avoid legal complications. 2. Steps to Take: a. Communicate with Authorities: Visit the police station handling your case and explain your situation, including your intent to pay but requiring additional time due to financial constraints. Provide supporting evidence, such as correspondence with the complainant and proof of your financial situation. b. Negotiate with the Complainant: Contact the complainant directly (if possible) and propose a settlement plan or a timeline for repayment. Many disputes can be resolved amicably without further legal action. c. Seek Legal Assistance: Engage a lawyer specializing in UAE civil disputes to represent you in court or mediate with the complainant. A lawyer can help negotiate terms and ensure compliance with UAE laws. d. Medical Certificate Submission: If your health condition prevents you from working or earning income, submit a medical certificate to support your request for an extension or deferment of payment. 3. Consequences if Unresolved: If you fail to resolve the case or comply with court orders, enforcement actions may include travel bans, asset freezing, or detention until payment is made. Once payment is settled, ensure you obtain official documentation confirming case closure. 4. Recommendations: Act promptly by communicating with both authorities and the complainant to demonstrate your willingness to resolve the issue. Seek legal advice to navigate this process effectively and avoid unnecessary penalties. Should you require further assistance or legal representation, please let me know, and I will be happy to guide you further. Best regards, ABDUL WAHIED

Can a travel agent be arrested for failing to refund a client's visa cost?

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