Questions & Answers
Questions & Answers
3 available 3 • View allI gave my car for service and paid but they are not fixing it nor returning it. What can I do?

4
Q: Hello
I have a question about a problem I am facing. I had given my car for service to a person, but the car had a major issue and needed parts to be replaced. I had paid him the agreed money too.
It's been 4 months since he took the car and he has not returned the car. the car is in his garage. his excuse is that the spare parts are not available. He is not returning my money or the car.
What actions can I initiate against this person and the garage?
Kindly advise.
A. C.


Apr 27, 2022
654
A garage has caused multiple damages to a car. What to do?

1
Q: Hello,
A garage has caused multiple damages to our car whilst they were fitting parts they recommended we replace. Dents, missing washer cap, broken boot handle and now we cannot open the boot. The door doesn’t open properly; dent in the door grid, etc.
It’s been absolutely horrendous. They had our car for 16 days while new parts were “supposed” to be delivered. Nothing has been done and I think they are playing with us.
Is there any government department that can help as I’m at a loss? What to do? this is so very distressing!
I’ve paid over AED15,000 for parts and they damaged the car whilst replacing the parts they said to change.
Thanks and regards,


Oct 24, 2022
982
What can I do if the car service does not fix my car and keep taking money?
5
Q: Hi,
Hope you are doing well.
I was just wondering if it is legal for a company to provide a positive google review about themselves.
I have been dealing with a car garage and I think they are taking advantage of me and letting me pay for their mistakes, brought the car in 4 times already and spent more than AED 4000 and now it's still not fixed.
Am thinking to file a complaint with consumer rights. My last bill didn't specify anything, just "labor 1000dhs" but not on what was done (change of rubber and oil top-up).
And now I see the guy who is in charge of my car/working on it, left a good review about the garage as if he was a customer while he works there. Is this even legal?
Thank you.

Dec 8, 2021
1407
Laws & Regulations
3 available 3 • View allFederal Law No. (15) of 2020 on Consumer Protection 0
The provisions of this Federal Law, known as the "New Consumer Protection Law", govern Consumer Protection regulations in the United Arab Emirates. The New Consumer Protection Law repeals the previous UAE Consumer Protection Law (Federal Law No. (24) of 2006 on Consumer Protection).
Nov 10, 2020
612
Federal Law No. (5) of 1985 On the Civil Transactions Law of the United Arab Emirates 96
The provisions of this law, promulgating UAE Civil Code, govern the civil transactions in the United Arab Emirates. The commercial transactions remain subject to the laws and regulations applicable in their regard.
Dec 15, 1985
148526
Federal Decree by Law No. (35) of 2022 Promulgating the Law of Evidence in Civil and Commercial Transactions 0
The provisions of this Federal Decree by Law No. (35) of 2022 Promulgating the Law of Evidence in Civil and Commercial Transactions, known as the "New Law of Evidence", governs the laws of evidence in the United Arab Emirates. The New Law of Evidence repeals the previous UAE Law of Evidence (Federal Law No. (10) of 1992 On Evidence in Civil and Commercial Transactions).
Oct 3, 2022
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My ex-wife has custody of our 3-year-old daughter. She is a converted Muslim, but she has a Christian boyfriend, and I think they are living together.
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My tenant was supposed to vacate as per the contract. Can I rent the property to another tenant? 0
Good morning.
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What to do if the bank filed case on me using security cheques and executed travel ban? 0
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What legal action can a company take to recover an amount from a non-paying customer? 0
Hello,
We are a building materials trading company based in the UAE. We supplied materials worth AED 50,000 to a customer around 8 months ago, but despite repeated follow-ups and reminders, no payment has been made to date.
We would appreciate guidance on the following:
1. What legal action can we take to recover the amount?
2. What documents should we have ready (e.g., delivery notes, invoice, emails)?
3. How long does the legal process typically take in the UAE for such cases?
4. Is there a recommended timeline or deadline after which legal steps should be initiated?
Thank you in advance for your advice!
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How can I enter the UAE again if I left on an outpass due to the employer fleeing the country? 0
Dear lawyer
I seek help on whether I can return to the UAE or not. I exited the UAE on an outpass due to overstaying. I have been patient for more than 7 months.
I was advised that I am able to return to the UAE. The process was successful, and I traveled to the UAE, but I was denied entry to the UAE at immigration. Why?
I was only overstaying, I hadn't been a criminal, just my boss refused to do a visa for me.
After overstaying, my employers traveled to their country. I had no idea how to resolve the issue other than to get an outpass and go back home.
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Is this legal? What are my rights?
Apr 30, 2025
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Can I renew my trade license and visa if I have multiple cheque execution cases filed against me? 0
Hello,
I have multiple cheque execution cases filed against me due to financial strains last year.
My trade license and visa will expire next month, along with my Emirates ID.
Is it possible for me to renew my license and visa along with EID prior to settling the execution cases?
The trade license and visa were issued by the free zone authority.
I look forward to your response.
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Apr 30, 2025
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How to file a case against my former company for unpaid salary I was not on their visa? 0
Dear Legal Advice Middle East,
I hope you are well.
I am seeking legal advice regarding an unpaid salary issue with my former employer, [-----]2 LLC. I was employed with them from December 4, 2024, to January 7, 2025, on a monthly salary of 5,000 AED.
However, I only received a partial payment of 2,473 AED on February 24, 2025. The remaining 2,527 AED is still unpaid.
I submitted a complaint to MOHRE on March 2, 2025, but I am unable to proceed further through their official channels.
This is because I was working under the visa of my previous employer, [---] LLC, and not under [----]’s sponsorship.
As a result, I do not meet the criteria to file a labor complaint via the MOHRE app or hotline.
Given this situation, I would appreciate your guidance on how I can legally pursue the recovery of my remaining salary, considering the complications related to my visa status during the employment.
Apr 30, 2025
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How many days do I need to wait for company cancellation following resignation and notice? 0
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How many days do I need to wait for company cancellation following resignation and one-month notice?
Apr 29, 2025
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Employer agreed to settle before MOHRE. What if they don’t pay the promised amount? 0
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How to solve the OTP issue blocking my visa change while changing jobs and get a new visa? 0
I need legal advice regarding the cancellation of my work permit to join a new company. Here’s a brief overview:
I have worked for a contracting company in Dubai since 2018, with my visa later transferred to Sharjah. After receiving a job offer in Dubai, I resigned, but my old employer’s attempt to cancel my work permit failed due to an OTP issue.
ICP granted permission to cancel my change-of-status visa, but when my new employer applied for my permit, they found the old one still active. I raised a labor complaint with MOHRE on 21 March 2025, but it's still under process.
My family’s grace period expired on 27 Mar 2025, so I sent them back to India. I’m now facing a daily fine of AED 50 for overstaying since my change of status was canceled on 13 Mar 2025.
Once this is resolved, I plan to bring my family back as my son’s school reopens on 07 April 2025.
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Are the non-compete clauses enforceable in case of resignation to take a better offer? 0
Currently working at Company X in Dubai. I recently got a stronger offer from Company Y, a much larger firm in the same industry but in a different free zone.
When I asked if Company X could match the offer, they proposed a bonus, not a salary adjustment. I resigned. While I didn’t disclose where I was going, they seem to know, and their legal team has started sending letters.
My contract has restrictive clauses, including: “For 12 months post-termination, the employee shall not, without prior written consent, (a) be employed or engaged in any capacity by any business in competition in the UAE with any Restricted Business; (b) have business dealings with any Client or Prospective Client in such competition.”
Friends in law say it’s too broad to enforce. I held a manager role, AED 30k/month, not C-level, though considered a key member. Despite the pressure, I believe they’re overreaching legally.
Please advise if these non-compete clauses are enforceable.
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What can I do in case of odometer tampering, false ownership information, and a flood-damaged vehicle? 0
What can I do in case of odometer tampering, false ownership information, and a flood-damaged vehicle?
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Can we legally act against community management for a noisy pool unit? 1
Hello,
We live in a development in Ras Al Khaimah, and under our apartment block, there is a loud swimming pool heater/chiller unit that runs 24/7, producing a rattling and humming noise that disturbs our peace.
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My previous organization has not yet released EOSB because I contacted a client. Is this legal? 0
I recently joined a new organization in the Hamriyah Free Zone, and my previous organization has not released my end-of-service benefits.
The HR has instructed the finance team not to do so because I had contacted one of their clients.
In my DMCC contract, there is no Non-Compete clause, but the offer letter has one, and now they are not releasing the end-of-service.
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Can I renew my trade license and visa if I have multiple cheque execution cases filed against me? 0
Hello,
I have multiple cheque execution cases filed against me due to financial strains last year.
My trade license and visa will expire next month, along with my Emirates ID.
Is it possible for me to renew my license and visa along with EID prior to settling the execution cases?
The trade license and visa were issued by the free zone authority.
I look forward to your response.
Thanks.
Apr 30, 2025
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How to file a case against my former company for unpaid salary I was not on their visa? 0
Dear Legal Advice Middle East,
I hope you are well.
I am seeking legal advice regarding an unpaid salary issue with my former employer, [-----]2 LLC. I was employed with them from December 4, 2024, to January 7, 2025, on a monthly salary of 5,000 AED.
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Does filing an online rental dispute by a landlord lead to a travel ban on the tenant? 0
Hello,
Does the initiation of an online rental dispute case by a landlord in Dubai automatically lead to the imposition of a travel ban on the tenant?
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Apr 28, 2025
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How can we claim our money back if the cheque we received have bounced for insufficient funds? 0
We received a cheque which has now bounced. We have tried for over a month and a half now to get a new cheque from the person, and every day he says the next day.
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We have been to Al Barsha - Dubai Courts, and they said there is nothing they can do about it.
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Apr 28, 2025
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My previous organization has not yet released EOSB because I contacted a client. Is this legal? 0
I recently joined a new organization in the Hamriyah Free Zone, and my previous organization has not released my end-of-service benefits.
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In my DMCC contract, there is no Non-Compete clause, but the offer letter has one, and now they are not releasing the end-of-service.
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Can I renew my trade license and visa if I have multiple cheque execution cases filed against me? 0
Hello,
I have multiple cheque execution cases filed against me due to financial strains last year.
My trade license and visa will expire next month, along with my Emirates ID.
Is it possible for me to renew my license and visa along with EID prior to settling the execution cases?
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I look forward to your response.
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How to file a case against my former company for unpaid salary I was not on their visa? 0
Dear Legal Advice Middle East,
I hope you are well.
I am seeking legal advice regarding an unpaid salary issue with my former employer, [-----]2 LLC. I was employed with them from December 4, 2024, to January 7, 2025, on a monthly salary of 5,000 AED.
However, I only received a partial payment of 2,473 AED on February 24, 2025. The remaining 2,527 AED is still unpaid.
I submitted a complaint to MOHRE on March 2, 2025, but I am unable to proceed further through their official channels.
This is because I was working under the visa of my previous employer, [---] LLC, and not under [----]’s sponsorship.
As a result, I do not meet the criteria to file a labor complaint via the MOHRE app or hotline.
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Apr 30, 2025
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Employer agreed to settle before MOHRE. What if they don’t pay the promised amount? 0
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How can we claim our money back if the cheque we received have bounced for insufficient funds? 0
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Hello,
My landlord vacated the property with 12 months' notice, stating he would live there himself.
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I have video recording of my husband beating me. Can I show this in the child custody hearing? 0
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We won the case with the RDC to evict the tenant. What happens after waiting the cooling period? 0
We won the case with the RDC that the tenant has to evict the property. We are told there is a cooling period before they say the date he has to leave.
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Can a free zone visa holder work remotely across the UAE while visiting the company weekly? 1
Hello,
Is it legally permissible for an employee holding a Fujairah free zone visa with a job role in sales and marketing to primarily work remotely from various locations, including Dubai, while visiting the Fujairah-based company once a week?
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Does this arrangement comply with UAE labor laws?
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What are the working hour regulations for nursing mothers in the UAE during Ramadan? 1
Hello lawyers,
Could you please clarify the regulations regarding working hours for nursing/breastfeeding mothers in the UAE during Ramadan?
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