Questions & Answers
Questions & Answers
4 available 4 • View allHair salon dye application resulted in scalp injury. What are my options?




2
Q: Dear Sir/Madam,
I got my hair dyed at a salon. I told them not to put the dye on my scalp because I have had very bad reactions before. I even showed them pictures of how bad the reaction was.
They said they use organic dye, assured me I wouldn't get a reaction, and proceeded to put it on my scalp.
That evening, my scalp began to redden, and the back of my neck and ears were sore. The next day, blisters had formed on my ears, and my neck was hot and throbbing.
I went back to the salon to ask what dye they used. It said on the pack it shouldn't be used if you've had previous reactions to dying hair and they should do a patch test.
They called the owner but she was out for dinner so she said she would call me back which still hasn't.
Is there anything I can do?
I feel the salon hasn't taken my reaction seriously at all.





+1
Apr 25, 2024
141
The right to claim money from salon after bad hair treatment
11
Q: I had a keratin treatment on December 31 and after a day I complained as they have damaged my hair. They advised me to blow dry my hair every after the shower.
I tried it for a few days until I got tired and it isn't supposed to be this way, so I went back to the salon and talked to the owner.
She claimed that it's their mistake and advised me to give my hair a rest for 2 weeks so they can do the same treatment again. I agreed.
However, I am hesitant that my hair might be more damaged as it is already brittle and crumbled. It's totally destroyed. I have another week to do the same procedure again.
Can I demand to take my money back and not do the same treatment again?

Jan 16, 2021
2657
What legal action can you take against a beauty center for bad face treatment?
2
Q: I was asked to help a friend find some representation, in an application of legal notice, against a beauty center in Dubai.
XYZ attended a facial appointment mid-Sep 22 whereby she suffered quite nasty chemical burns across her face as she undertook professional treatment.
Apologies were given at the time and XYZ was led to believe that this skin reaction/scarring was quite normal but, symptoms would elapse over a month or so.
9 weeks later and the burns are still present, considerably so, and much to her horror and disbelief. She is obviously very upset.
I wonder if anyone in this forum has experience in such matters to help/advise her on the process to take court/legal action against the salon.
This salon is clearly not following the correct procedure, and without further treatment to remove her scars, she now carries this for life.
I look forward to a few notes (perhaps on past experience) and the pricing structure of your fees, please.

Dec 7, 2022
492
A hair salon caused serious damage to my hair and scalp. What can I do to sue them?




0
Q: I’m looking for legal advice regarding a hair salon incident that caused serious damage to my hair and scalp.
I visited a salon for a colouring treatment, during which two rounds of bleach, which is not what I booked in for, were given to me without proper approvals, and were applied back-to-back without a strand test or proper consultation.
As a result, I’ve been experiencing extreme hair breakage, daily hair loss, and ongoing scalp irritation. This has been especially distressing as I’m currently pregnant.
It’s now been over 20 days since the incident, and despite multiple polite follow-ups, the salon has ignored all communication.
I’m now exploring legal action to pursue compensation for the physical and emotional distress caused. I have full documentation, messages, and photos.
Any guidance on the best next steps or legal routes I can take would be greatly appreciated.
Thank you in advance.





+4
May 6, 2025
86
Laws & Regulations
2 available 2 • View allFederal Law No. (5) of 1985 On the Civil Transactions Law of the United Arab Emirates 96
The provisions of this law, promulgating UAE Civil Code, govern the civil transactions in the United Arab Emirates. The commercial transactions remain subject to the laws and regulations applicable in their regard.
Dec 15, 1985
148623
Federal Law No. (15) of 2020 on Consumer Protection 0
The provisions of this Federal Law, known as the "New Consumer Protection Law", govern Consumer Protection regulations in the United Arab Emirates. The New Consumer Protection Law repeals the previous UAE Consumer Protection Law (Federal Law No. (24) of 2006 on Consumer Protection).
Nov 10, 2020
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How to reduce agreed salary deductions if they are too high and affect our livelihood? 0
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Am I required to replace an old fridge owned by the landlord if it can't be repaired? 0
Hello,
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