Questions & Answers
My hair was damaged by a very known and professional salon. Can I seek refund and compensation?
Hello.
I went to a very well-known and professional salon (or so I thought) for a normal hair dye. The guy who did my hair left the dye on my hair for over an hour when it was supposed to be on for a maximum of 30 minutes.
He wasn’t paying attention to me walking around the store talking to everyone and also doing another customer's extensions.
Now my hair is potentially damaged, my skull burns, and is flaky (meaning the dye wasn’t ammonia-free which is extremely unprofessional for such an expensive salon).
I didn’t even get the outcome that I wanted and the dye color doesn’t even show. I talked to him about it but he shut it down so fast and gaslit me the whole time and made me feel like I was the wrong one and I was ‘complaining about something so light’.
Please let me know what I can do legally about this.
Thank you.
Dear Questioner,
You may have grounds to file a complaint against the salon for negligence and poor service quality.
In the UAE, consumer rights protect individuals from such incidents, and you can report this matter to the Department of Economic Development (DED) or the consumer protection authorities in your emirate.
Additionally, if you have suffered physical harm, you may consider pursuing a legal claim for damages.
We can assist you in drafting a formal complaint and taking legal action if necessary. Kindly provide any receipts, photos, or medical reports related to this incident for review.
Hello,
We are pleased to assist you.
Regarding your inquiry, you should obtain medical documentation from a specialist as soon as possible to confirm the skull injury and determine its cause.
Additionally, you may consult a cosmetic expert or another professional hairdresser to provide a report detailing the mistakes, the resulting damage, their causes, and the responsible party.
Furthermore, the report should indicate whether any cosmetic procedures are required to restore your hair and skull to their original state, along with an estimation of the costs and the extent of the damages.
Once these steps are completed, you can file a lawsuit against the salon to claim compensation for the physical and emotional damages suffered.
Dear questioner
You can file a complaint in the consumer department in the DED against the saloon if the service delivered was defective and had damaged the hair or no leaves as a result.
If you need further assistance kindly share your Whatsapp number.
What is the possibility of obtaining a report from a specialized dermatologist showing the damages you have suffered and what is the possibility of treating the hair, so that we can determine whether or not it is possible to obtain a compensation claim?
1️⃣ Gather evidence (photos, medical report, payment receipt, any correspondence with the salon).
2️⃣ File a formal complaint with the Department of Economic Development (DED).
3️⃣ If there is health damage, file a complaint with the local health authority.
4️⃣ If the damage is severe, you can file a lawsuit to get compensation.
Under UAE law, you can file an official complaint against the salon with the Department of Economic Development or the relevant court if there is significant harm due to negligence.
You can also consult with a lawyer specializing in commercial cases for further guidance.
For additional legal support, you can contact us via WhatsApp. We specialize in such cases.
