Questions & Answers
Can I file refund cases against three immigration agencies that never provided the service?
I want to complain about the 3 consultants based in Dubai.
First consultant, almost two years now and still no updates on my Canada application, I paid for the whole amount of processing.
Second, an agency for New Zealand. It has been more than a year now, and there have been no updates from the employer or for an interview. I paid for the first payment.
The third consultant for Portugal. I still have no visa appointment since they gave me the hard copy of the work permit dated April 4, 2024. However, I found out the work permit was fake.
Hello dear questioner,
If you have strong evidence of the incident based on transfers or amounts paid, WhatsApp conversations, and emails, then we can file a lawsuit in this case to demand recovery and request compensation for any damage to you, whether material or moral.
We can also open a forgery case for further discussion. Please share your WhatsApp number.
Dear G.,
Thanks for your inquiry.
According to UAE law, you have the right to file a complaint against any consultant or company that has provided you with false information or has not fulfilled its obligations as per the agreement.
In your case, it seems like all three consultants have not provided you with the promised services and have not updated you on the progress of your applications.
To file a complaint, you can follow these steps:
1. Gather all the necessary documents: Before filing a complaint, make sure you have all the necessary documents such as your contract with the consultants, payment receipts, and any other relevant documents.
2. Contact the relevant authorities: You can file a complaint with the Ministry of Human Resources and Emiratization (MOHRE) if the consultants are based in the UAE. If they are based outside the UAE, you can contact the relevant authorities in their country.
3. Submit a complaint: You can submit a complaint online through the MOHRE website or by visiting their office. Make sure to provide all the necessary details and attach the relevant documents.
4. Follow up: After submitting the complaint, you can follow up with the authorities to check the status of your complaint and any updates.
It is important to note that filing a complaint does not guarantee a positive outcome. However, it is important to take action and report any fraudulent or unethical practices to protect your rights.
Kindly do not hesitate to contact us by phone or email for further guidance.
Greetings
