Questions & Answers
Questions & Answers
4 available 4 • View allClaiming unpaid fees and traffic fines from a car rent client
2
Q: I have a rent a car company.
A client returned a car but has not paid rental amount yet and has around 25000 traffic fines also due on him.
I got the papers signed from him (of all fines and rental invoice) but he is not paying, what can I do to recover my payment?
The client is simply refusing to pay anything he says he has no cash yet. I am concerned about the traffic fines payment.

Jun 9, 2020
2191
Unjustified damage fees and fraudulent charges for a rented car. What to do?
2
Q: Dear Sir/Madam,
I visited Dubai two weeks ago on a business trip, during which we hired a car.
When we returned the car, they said there was damage to one of the rings on the wheel and demanded that we pay 7000 AED without providing a repair quote.
We immediately disputed this but paid for all extra mileage, tolls, and a speeding fine.
We disputed the damage because we did not believe we had caused it. We also took pictures of the car and consulted Mercedes UK for advice on what should be replaced, if anything.
They advised that it was minimal and would cost at most 200 AED to repair. I offered to pay this as well. Since returning to the UK, I have been receiving daily messages threatening me with police action and arrest upon my return to Dubai if we do not pay the money.
We paid a 2000 AED deposit on a credit card, which they advised is released. I have written confirmation of this. However, my card has now been charged 2300 AED without my authorization, which is likely fraudulent.

Feb 18, 2023
389
A car rental company delays returning the security deposit after receiving their car
7
Q: I have not received my security deposit from a car rental company in Dubai. I returned the car on 3rd, April 2021 and have received confirmation of the return amount (834.35 AED) on 17th May 2021.
From that date, I have written to them to deposit the amount several times with no answer.
How can I apply a legal action to get the money I am owed.
Thank you!

Jun 9, 2021
2733
Can I recover the extra amount charged by a car rental for scratching the rim of a car?




1
Q: Hello,
While renting a car, we scratched the rim, and the rental car service charged us 2,000 AED, but the actual cost of repair is 150 AED.
Is it possible to get the money back through the Rental Dispute Center or any other way?





+1
Oct 8, 2024
72
Laws & Regulations
1 available 1 • View allFederal Law No. (15) of 2020 on Consumer Protection 0
The provisions of this Federal Law, known as the "New Consumer Protection Law", govern Consumer Protection regulations in the United Arab Emirates. The New Consumer Protection Law repeals the previous UAE Consumer Protection Law (Federal Law No. (24) of 2006 on Consumer Protection).
Nov 10, 2020
592

Premium
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3182 3182 answers •
View allHow can I cancel my current visa immediately without serving notice? 0
Hello,
I got an offer letter from another company. I want the immediate cancellation paper before 20th April.
I don't have time to submit my notice period registration. What should I do?
Please give me the best advice!
Apr 4, 2025
84
During the notice period, is an employee allowed to take sick leave? 0
Hello,
During the notice period, is an employee allowed to take sick leave? If not, can the employer deduct the sick leave from the employee’s end-of-service benefits?
Additionally, what is the legal basis for this? Specifically, which law or ministerial decision governs this matter?
Apr 4, 2025
133
Can I request reopening a civil case if the judgment was in my absence due to sending notices to the wrong address? 0
Lawyers misunderstood my question. Please read carefully and then guide me.
Case Type: Civil Case
Claim amount: 400,000
Paid: 65,000
Reason: Commercial agreement of supply
Emirate: Ajman
This case was registered in 2022. The judgment was in my absence, as notices were sent to the wrong address.
I was sent to jail. I made a down payment, bailed, and paid some more amount as installments. The total paid amount is AED 65000.
Now, again, an arrest warrant is issued as I did not pay the remaining 335,000 of the claim.
According to me, I had to pay only this amount because the executioner made a wrong claim, not as per the genuine claim.
So I want to reopen the case file.
I want the court to reinvestigate and start the case from scratch.
1) How can I make that request?
2) What documents are required?
3) Chances of reopening of case?
4) Cancellation of arrest warrant
Please guide me in detail, as I will do everything myself, as I cannot afford a lawyer right now.
Apr 4, 2025
72
I booked a hotel stay for Eid through a travel agency and it was canceled two days before Eid. What to do? 0
I booked a hotel stay for Eid through a travel agency two weeks before Eid. The travel agency confirmed the booking on payment.
One day before Eid, the agency reached out, saying they had an issue with the supplier/hotel and the booking would be cancelled.
They offered alternative hotels that didn’t match the original property. I suggested some properties, and they couldn’t arrange them, or they asked for further payment, so I didn’t book anything through them.
What are my rights to a refund and compensation, as I had to book other arrangements separately at a significantly higher cost due to the last-minute prices?
It also caused significant emotional distress, less than 24 hours before the holiday. To which authority can a complaint be made in case of an unsatisfactory outcome?
Both the agency and the hotel are in Dubai.
Apr 4, 2025
64
If a bank has filed an execution cheques case through the Dubai Courts. Is a travel ban automatically applied? 0
A bank has filed an execution cheques case through the Dubai Courts due to nonpayment of a personal loan and credit card.
Is a travel ban automatically applied?
I looked on the Dubai Courts website, and it says the judge has issued a “reserved” order for my case.
Furthermore, when the bank emails, they threaten me with a travel ban. So I am assuming there is no travel ban issued (but I don’t know). I haven’t received any notice of a travel ban.
If there is a travel ban, how do I find out?
I have checked the Dubai police app, and there are no financial crimes against me.
Please advise if you know.
Apr 4, 2025
144

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1291 1291 answers •
View allHow can I file a counter-complaint for a false public cursing accusation? 0
Hello,
How can I file a counter-complaint against a person who made a false report about me for public cursing, which I never did?
He made the complaint about three months after we last met. I now have a case because of it, but I never said any bad words to him.
I was stopped at the airport because of that.
Apr 7, 2025
57
I got a work permit and entry from a Dubai employer for work. What documents do I need to carry? 0
I got a work permit and entry from a Dubai employer for work.
During the travel to Dubai, do I need to show any accommodation proof, return ticket, or anything?
What documents do I need to carry?
Apr 14, 2025
18
I would like to know how to clear my police record due to a legal case that was closed a year ago 0
I would like to know how to clear my police record due to a legal case that was closed 1 year ago.
I need to clear it in order to be able to get a job position.
Apr 14, 2025
3
How to legally receive income from crypto trading without raising any concerns? 0
Hello,
Hope this message finds you well!
I am seeking legal advice regarding my financial situation as a forex trader living in the UAE under a sponsor work visa. Currently, I do not work for any company and earn my income primarily through cryptocurrency trading.
However, I would like to ensure that I can legally receive and withdraw approximately AED 15,000 per month into my UAE bank account without raising any suspicion from the bank.
My main concerns are:
I am a forex trader and earn money through cryptocurrency, which I then exchange into fiat currency (AED). How can I ensure that the process of depositing this income into my bank account is transparent and compliant with UAE laws to avoid any issues with anti-money laundering (AML) regulations?
Since I do not have a formal job or salary, how should I go about documenting or explaining my income to the bank to avoid any red flags regarding the source of my funds?
Are there any specific steps I need to take to ensure my deposits are compliant?
Apr 14, 2025
3
How to file an online defamation case from the Philippines against someone in Dubai? 0
Hello,
I'm currently looking for legal advice regarding an online defamation case. I am a Filipino citizen currently residing in the Philippines. The person I want to file a complaint against is also a Filipino citizen and is currently based in Dubai.
I have already sought legal consultation, but it cost me a lot for just a simple session. Unfortunately, I don’t think I can afford to proceed with the fees required for sending a warning or demand letter to the person I’m complaining about.
I would really appreciate any help, guidance, or information about possible free or low-cost legal services.
Thank you for your time!
Apr 11, 2025
81
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