Q: I have a rent a car company. A client returned a car but has not paid rental amount yet and has around 25000 traffic fines also due on him. I got the papers signed from him (of all fines and rental invoice) but he is not paying, what can I do to recover my payment? The client is simply refusing to pay anything he says he has no cash yet. I am concerned about the traffic fines payment.

Q: Dear Sir/Madam, I visited Dubai two weeks ago on a business trip, during which we hired a car. When we returned the car, they said there was damage to one of the rings on the wheel and demanded that we pay 7000 AED without providing a repair quote. We immediately disputed this but paid for all extra mileage, tolls, and a speeding fine. We disputed the damage because we did not believe we had caused it. We also took pictures of the car and consulted Mercedes UK for advice on what should be replaced, if anything. They advised that it was minimal and would cost at most 200 AED to repair. I offered to pay this as well. Since returning to the UK, I have been receiving daily messages threatening me with police action and arrest upon my return to Dubai if we do not pay the money. We paid a 2000 AED deposit on a credit card, which they advised is released. I have written confirmation of this. However, my card has now been charged 2300 AED without my authorization, which is likely fraudulent.

Q: I have not received my security deposit from a car rental company in Dubai. I returned the car on 3rd, April 2021 and have received confirmation of the return amount (834.35 AED) on 17th May 2021. From that date, I have written to them to deposit the amount several times with no answer. How can I apply a legal action to get the money I am owed. Thank you!

Q: Hello, While renting a car, we scratched the rim, and the rental car service charged us 2,000 AED, but the actual cost of repair is 150 AED. Is it possible to get the money back through the Rental Dispute Center or any other way?

The provisions of this Federal Law, known as the "New Consumer Protection Law", govern Consumer Protection regulations in the United Arab Emirates. The New Consumer Protection Law repeals the previous UAE Consumer Protection Law (Federal Law No. (24) of 2006 on Consumer Protection).