Questions & Answers
Questions & Answers
4 available 4 • View allA UAE company for logistics has misplaced my consignment, how to claim it back?


1
Q: A company for logistics based in the UAE has misplaced my consignment, It's been 7 months now.
Their employees are not replying and I have been mentally tortured by them.
Please suggest to me. What should I do?
I have every proof of transaction and WhatsApp chats with more than 10 employees.



Jun 26, 2023
146
Filing a complaint against a shipping company due to delivery delay

5
Q: Greetings,
I sent a shipment of around 40k of value to France from Dubai on the 25th of August. During the communication with the shipping company, I was informed that it will take 6-7 days.
It is the 7th of September today and until now they are unable to give me an update on where my shipment is. Moreover, this delay has cost me extra money on having to postpone the ticket of the receiver in France and his extra stay expenses.
Is there any official complaint, or any actions that I can take against such an unprofessional company?
Appreciate your reply!


Sep 7, 2022
2336
The right to sue a sea cargo company for failing to deliver a package
21
Q: I have sent a parcel through a sea cargo service company from the UAE to India. My parcel has not been delivered yet.
The booking date is 10-12-2020 and until now, 14-04-2021, the parcel is not delivered, almost 5 months.
The cargo agency is not giving the date of delivery and saying that the parcel is in the Indian port (Mumbai). The same will be cleared from the Customs of India then delivered.
Kindly advise how to solve the issue.
Is it possible to make a complaint in the UAE?

Apr 14, 2021
2156
A firm took payment but didn’t ship cargo or refund. Can we file a case?




0
Q: Hello,
The matter is whether we can file a case against an Ajman-based firm for non-shipment of cargo against the payment made to them.
They haven’t delivered the cargo nor returned the amount.





+3
Apr 17, 2025
68
Legal blog
2 available 2 • View allOnline POA and Other Notary Public Services in the UAE 28
With the introduction of the new procedures for obtaining a power of attorney (POA) remotely in the UAE, after it was mandatory to appear in person in front of the notary public as a global rule to ensure the identity and intention of the person requesting a POA, we put between your hands this brief guide for how you get it done.
Jun 8, 2021
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Contracts 101: Official Agreements to WhatsApp Messages 2
An interview-format article covering the topic of contracts in the UAE. This is from the legal podcast of lawyer Ludmila Yamalova, the founder of Lawgical with LYLAW.
Mar 3, 2021
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Laws & Regulations
2 available 2 • View allFederal Law No. (24) of 2006 On Consumer Protection 8
The Law sets up the legal framework for the protection of consumer rights in the UAE. The Law establishes the Higher Committee for Consumer Protection and the Consumer Protection Department, and sets up the fines for breach of its provisions.
Aug 13, 2006
9981
Federal Law No. (18) of 1993 Issuing the Commercial Transactions Law 19
This Law applies to merchants, as well as to all acts of commerce carried out in the UAE by any person even though he be not a trader. Commercial matters regarding which specific Federal laws are issued shall be subject to the provisions of such laws, and to the provisions hereof which do not contradict with said laws.
Sep 7, 1993
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What are the working hour regulations for nursing mothers in the UAE during Ramadan? 1
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Can an LLC partner sell their shares to a third party without other partners' consent? 1
Dear Lawyers,
Can a partner in an LLC company (Dubai Mainland) sell their shares to a third party without the consent of the other partners?
If one partner wants to exit the company and the other shareholders are neither responding to this request nor giving permission, what is the way forward?
We have sent an email to the other shareholders notifying them of the intention to sell the shares, but there has been no response. Please advise.
Please advise!
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How to request my passport back from my employer after many requests have been refused?
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Is the RERA rental index calculator applicable to hotel apartments? 1
Dear All,
I currently have an annual rent contract with a hotel apartment in Al Barsha, Dubai. I have a separate Ejari and pay my unit's DEWA bills. My current yearly rent is the same as the rent advertised for new units in the same building.
However, my contract renewal is due in three months, and the building management has informed me that a 10% increase in rent will be applied if I wish to renew.
According to the RERA rental index calculator for the Al Barsha area, my current annual rent is already higher than the average rent, so no increase in rent is permissible.
The building management has stated that they don't fall under the RERA rental index because they're hotel apartments. I wish to verify whether they fall under RERA rent index guidelines or not. Please advise.
I am willing to open a rental dispute case and seek legal help, but I need to check if it will be valid.
Thank you!
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I received a job offer in Dubai. Can I go there with my HIV condition? 1
Dear Lawyers,
I am from India, and I am an HIV patient undergoing treatment. Recently, I received a job offer in Dubai. Can I go to Dubai with this condition?
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How to recover money lost in an online scam on a matrimonial website? 1
Dear Lawyers,
Is there any way to take action or legal proceedings in cases of online scams?
One of my friends was cheated by a lady on a matrimonial website, and he is still seeking to recover his money.
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If the Public Prosecution appeals a not-guilty verdict with no new evidence, will it stay the same? 0
Hi Sir,
My husband had a judgment where he was found not guilty, as the misdemeanor court stated that it doubts the charges against the accused and found no conclusive evidence except the statements in the report files.
The court considered this invalid because there was no translator. After this, if the Public Prosecution appeals, will the verdict remain unchanged and be upheld if there is nothing more than this
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What can I do if a contractor failed to deliver a paid renovation project? 0
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My lawyer overcharged me for registering my labour case. What should I do? 0
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كيف يمكنني الاستعلام عن قضية إبعاد أمني ومحاولة العودة إلى الإمارات؟ 0
السلام عليكم،
أود الاستفسار بشأن قضية إبعاد زوج خالتي من دولة الإمارات العربية المتحدة. زوج خالتي كان مقيماً في الإمارات وكان قد وُلد وترعرع هناك.
في عام 2013 تم إبعاده من الإمارات، وكان ذلك نتيجة لسياسات حكومية كانت تستهدف مجموعة من المقيمين في تلك الفترة، وهو لم يكن قد ارتكب أي مخالفة في ذلك الوقت وكان يُعتبر ضحية للسياسات المتبعة.
أرغب في معرفة الإجراءات التي يجب أن أتبعها حالياً من أجل رفع هذا الإبعاد وتمكينه من العودة إلى الإمارات.
أرجو أن توضح لي كيف يمكنني مساعدته في هذا الموضوع.
شكراً جزيلاً.
May 1, 2025
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Can my sister file a claim for compensation after a criminal case for sexual harassment? 0
Hello,
My sister filed a criminal case against her employer (sexual harassment), and it is already with the Public Prosecutor.
Her employer refuses to compensate her at all. Can we file a civil claim? When should we do it?
Can we still file a civil claim after the judgment of the case?
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Can I appeal a deportation in the UAE if I was unknowingly involved in a crypto scam? 0
Hello,
Please, I need help. I had a case where someone sent money to my account. I was selling USDT, but another person used me, scammed the person, and sent money to my account.
I sent the USDT. I didn't know the person who sent the money to my account, so I gave him the USDT. Later, I was arrested for scam and using cryptocurrency without a license.
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Can I ask the execution court to request MOHRE to seize the labour card of a debtor? 0
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Seizure of MOHRE Labour Card by Dubai Execution Court
I am an execution requester. My execution debtor has not paid me for the last 12 years after starting the execution file.
Can I request the execution court to write a letter to MOHRE, obliging them to seize the labour card of the debtor?
If yes, from when was this procedure permitted?
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Will a non-compete clause be included in a third-party employment contract in the oilfield? 0
Hello,
Will a non-compete clause be included in a third-party employment contract in the oilfield?
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What can I do if a contractor failed to deliver a paid renovation project? 0
Hello,
I paid a contractor (via bank transfers) to deliver a project (1BHK renovation – full), and they did not.
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Am I required to replace an old fridge owned by the landlord if it can't be repaired? 0
Hello,
My rental here in Dubai comes with a fridge and cooker. I believe these to be at least 10 years old. The fridge has now stopped working and requires a part to be replaced.
This comes at a cost of 540 AED, which is over the agreed amount that I am responsible for. My Ejari comes with an extra addendum provided by the landlord, which states:
1. The landlord is responsible for major maintenance of the apartment (namely structural, electrical, and plumbing) exceeding 500 AED + 5% VAT. The tenant is responsible for any minor maintenance as needed as a result of wear and tear.
2. The property is leased with the following assets (fridge and cooker) owned by the landlord in working condition and should be returned in the same condition. Any maintenance required is the tenant’s responsibility.
My question is:
If I'm unable to fix this fridge, do I have to provide a new one? The company looking to repair the fridge is having an issue finding the part needed, as it is old.
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How to reduce agreed salary deductions if they are too high and affect our livelihood? 0
Hello,
I work for a company in the field of technical works related to interior decorations, and during my work, for technical reasons, some materials that belonged to the company and that we use in our work were damaged, and which should have been secured in a certain way.
My coworkers and I were punished by deducting the value of the materials from our salaries, as the company deducted 15 days per month until the full amount was paid.
The first deduction was made last month, which causes us a lot of harm, as it is difficult for us to face living with the remaining amount.
We know that there was a mistake on our part and we agreed to the deduction, but the amount deducted monthly is half of our salaries, which is a very difficult matter.
If we arbitrate the work and workers in the ministry, can the matter be settled on easy terms with the company, or will our request be rejected?
With many thanks in advance!
May 20, 2025
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If the Public Prosecution appeals a not-guilty verdict with no new evidence, will it stay the same? 0
Hi Sir,
My husband had a judgment where he was found not guilty, as the misdemeanor court stated that it doubts the charges against the accused and found no conclusive evidence except the statements in the report files.
The court considered this invalid because there was no translator. After this, if the Public Prosecution appeals, will the verdict remain unchanged and be upheld if there is nothing more than this
Can you shed some light from your experience on this issue and say if the result will remain the same?
May 20, 2025
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Am I entitled to take 15 days' leave immediately after my probation period ends? 0
Hello,
I want to apply for 15 days' leave to visit my family immediately after my probation period ends. Is this legal as per UAE labor law?
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May 19, 2025
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Am I required to replace an old fridge owned by the landlord if it can't be repaired? 0
Hello,
My rental here in Dubai comes with a fridge and cooker. I believe these to be at least 10 years old. The fridge has now stopped working and requires a part to be replaced.
This comes at a cost of 540 AED, which is over the agreed amount that I am responsible for. My Ejari comes with an extra addendum provided by the landlord, which states:
1. The landlord is responsible for major maintenance of the apartment (namely structural, electrical, and plumbing) exceeding 500 AED + 5% VAT. The tenant is responsible for any minor maintenance as needed as a result of wear and tear.
2. The property is leased with the following assets (fridge and cooker) owned by the landlord in working condition and should be returned in the same condition. Any maintenance required is the tenant’s responsibility.
My question is:
If I'm unable to fix this fridge, do I have to provide a new one? The company looking to repair the fridge is having an issue finding the part needed, as it is old.
May 19, 2025
21
How to clear name and go back if you left the UAE with an unpaid personal loan? 0
My brother had a personal loan of 300k.
He lost his job, and the company terminated him, and his visa was cancelled, so he moved back home in 2015. He is trying to find a job back in the UAE.
Is there any way to get him cleaned, paying the court fine?
The bank he had a loan with has been merged with other groups, and he doesn't know who to contact.
Repayment is impossible without a job, and finding a job at the age of 50 is not an easy task.
Appreciate your advice.
Thanks
May 19, 2025
23

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Can we legally claim unpaid dues for food supplies based on emails and invoices? 0
Hello,
We have an agreement with a company to supply food for their buffet on a daily basis, with invoices to be issued monthly and payment to be made every three months.
The relationship actually lasted for nine months, and payment was made for two periods. In the third period, due to disagreements between our company and the company to which the supply was made, they refused to pay, noting that the outstanding amount so far is fifty-four thousand dirhams.
Can we claim the amount, noting that the agreement is not written, but there are emails exchanged between us and invoices?
May 7, 2025
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How long does Dubai Court take to seize the amount and lift my travel ban? 0
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Can the landlord send me an eviction notice for non-payment despite submitting an offer and deposit at RDC? 0
I’ve lived in my building for over 4 years, with the most recent rent being AED 50,000. Each year, the management collects cheques and extra AED 2,400–2,500 cash (no receipt) for management and Ejari fees.
My contract was due for renewal on 15 Feb 2025, but management delayed, demanding a 10% rent increase even though no formal 90-day notice and the RERA index did not allow it.
After a month of excuses, the manager called on 12 March, insisted increase to 55K, and threatened eviction if I refused. When I referenced RDC, he hung up. The next day, he again made unprofessional remarks, so I decided to go with RDC.
I submitted my offer and deposit on 13th March, but the management didn’t respond. The case went to the judge on 14 April he ruled in my favor.
On 30 April, I applied for the execution of the ruling, and RDC says I can renew Ejari only on 8th May at DLD with cheques given to them.
However, on 1st May 2025, I received a notarized eviction notice for non-payment of rent and communication.
My question is, what will happen at DLD now?
May 2, 2025
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Can the debtor file a bounced cheque case against a car loan I took if it is a guarantee cheque? 0
Hello,
I'm from the Philippines, working here for 15 years. I have a big problem, and they have repeatedly given me a case of a cheque worth AED 73,000 for almost 9 years.
Recently, they filed a case again after knowing that my case was done last October. This cheque is a guarantee cheque only for my 5-year monthly car installments.
I paid for almost 2 years and have 3 years left to be paid, but I gave the person who guaranteed my car a cheque worth AED 73,000 at that time.
I don't have enough requirements to get the 5-year monthly installment car, so I asked someone to help me, but my biggest mistake is that I don't have any agreement for this cheque because I totally trust him as my family.
After delaying payment for 2 months because I went on vacation and came back, he asked me to visit their shop. When I went, they just called me and told me to get his things.
May 5, 2025
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Can the authorities allow me to leave the UAE on my own after completing my imprisonment? 0
Hello,
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May 7, 2025
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