Questions & Answers
Questions & Answers
3 available 3 • View allWhat can we do if the courier company failed to deliver all the goods we ordered?
2
Q: Our Issue is with the courier company. We have an account with that courier company.
We had recently booked the courier to pick goods from France and deliver them to our shop in Dubai.
So it was total of 50 carton (200pcs) which they had to pick and deliver to us. They picked 50 cartons but delivered only 47 cartons.
And now they don't know where those cartons are and because of that, we are facing issues with our customer.
When we call the courier they are not replying and when we email them they are telling us that they are investigating. But still there has been no result of the investigation.
So please advise what is the procedure to move with this.

Jul 5, 2022
297
Shipping company holding goods due to floods, storage charges increasing. What now?




3
Q: Dear Sir/Madam,
Seeking legal help for a dispute with a shipping company.
They are holding onto our goods because, during the Dubai floods, they were closed and refused delivery. We urgently need legal help to resolve this, as the storage charges are increasing each day.
Can you please advise on how to proceed?





+4
May 14, 2024
151
Shipping contract dispute: Importance of 'entire agreement clause'
2
Q: Hi,
I have a contract with a moving company to ship my possessions from Abu Dhabi to Melbourne. The moving service is paid in full. There are storage charges of approx AED1200 pending and this is no issue for me to pay.
I raised a query about reassembly of furniture at the destination, the contract contradicted verbal advice so before signing the contract I crossed out the parts saying that I do not receive reassembly of my furniture at the destination and highlighted this to the moving company - they did not dispute this.
The company have now refused reassembly service so I suggested we remediate the issue by reducing the amount owed for storage fees, as I will need to hire a contractor at the destination to assemble the furniture. Now the moving company is holding my shipment until I pay the storage fees, AND are refusing to approve reassembly service.
What are my options?
Thank you

Nov 16, 2017
466
Legal blog
1 available 1 • View allUnderstanding Dubai’s Maritime Regulations 4
This article focuses on the new safe manning guidelines for marine vessels. Dubai has long been recognized as a global hub for trade and commerce, with its maritime sector playing a crucial role in facilitating the city’s economic growth. To maintain high standards of maritime safety and ensure efficient navigation, the Dubai Maritime Authority (DMA) regularly updates its regulations.
Oct 30, 2024
78
Laws & Regulations
4 available 4 • View allFederal Law No. (24) of 2006 On Consumer Protection 8
The Law sets up the legal framework for the protection of consumer rights in the UAE. The Law establishes the Higher Committee for Consumer Protection and the Consumer Protection Department, and sets up the fines for breach of its provisions.
Aug 13, 2006
9953
Federal Law No. (15) of 2020 on Consumer Protection 0
The provisions of this Federal Law, known as the "New Consumer Protection Law", govern Consumer Protection regulations in the United Arab Emirates. The New Consumer Protection Law repeals the previous UAE Consumer Protection Law (Federal Law No. (24) of 2006 on Consumer Protection).
Nov 10, 2020
610
Federal Law No. (18) of 1993 Issuing the Commercial Transactions Law 19
This Law applies to merchants, as well as to all acts of commerce carried out in the UAE by any person even though he be not a trader. Commercial matters regarding which specific Federal laws are issued shall be subject to the provisions of such laws, and to the provisions hereof which do not contradict with said laws.
Sep 7, 1993
33056
Federal Law No. (5) of 1985 On the Civil Transactions Law of the United Arab Emirates 96
The provisions of this law, promulgating UAE Civil Code, govern the civil transactions in the United Arab Emirates. The commercial transactions remain subject to the laws and regulations applicable in their regard.
Dec 15, 1985
148514

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What legal action can a company take to recover an amount from a non-paying customer? 0
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Is it possible to change jobs and process visa while facing a police case and a travel ban? 0
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Can my sister file a claim for compensation after a criminal case for sexual harassment? 0
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هل تقسم الأملاك بعد الطلاق بين الزوجين وفق القانون الإماراتي؟ 0
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How can we claim our money back if the cheque we received have bounced for insufficient funds? 0
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After 11 months of work, how many leave days is an employee entitled to? 0
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What can I do if I got a judgment in absentia for selling medicine without a license? 0
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What legal action can a company take to recover an amount from a non-paying customer? 0
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How can we claim our money back if the cheque we received have bounced for insufficient funds? 0
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What legal action can a company take to recover an amount from a non-paying customer? 0
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A pharmacy gave me the wrong set of medicine that was not prescribed by my doctor. Can I file a complaint? 0
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Who is supposed to pay for the transfer fee, the employee or the employer? 0
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I joined my new company on February 26, 2025. Upon joining the new company, I asked HR if it was free to join the company, and she said yes.
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After 11 months of work, how many leave days is an employee entitled to? 0
Hello,
I want to inquire regarding my leave privileges. I am now 11 months in my company. How many leaves am I privileged to?
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The Council of Ministers may increase the weekly rest day stipulated in this article. The Decree-Law and its executive regulations also stipulate that you are entitled to an annual leave with full pay as follows:
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