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Dubai, UAE

How to claim unpaid rent from a service agent to manage holiday home services for our apartment?

We appointed a service agent to manage holiday home services for our apartment in Dubai.

The agent completed all legal formalities with Dubai Economy and Tourism and commenced operations.

However, the agent defaulted on the AED 50,000 payment of the app., and their offices are now closed. We got the mobile numbers of the agent’s officials.

We believe we can also make the following compensation claims:

1. for our opportunity cost.

2. for the mental distress we endured.

3. For administrative costs incurred while chasing the agent, preparing claims, filing a complaint to DET, and related activities.

We complained to DET, but it was closed as DET found the agent's office was shut. DET advised us to pursue any suitable legal action.

Accordingly, we have the questions on the following matters:

1. What are the appropriate steps to recover our legal entitlements?

2. What is the procedure for claiming the legal and associated costs from the defendant?

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KHE Legal Consultancy
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22 May 2024, 06:46

Hello,

Dear questioner,

You can file a lawsuit to compensate for the damage you have suffered, whether the damage is material or moral, but that requires all proof.

For further clarification, please share your WhatsApp number.

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Jassim Ali Al Haddad Lawyers and Legal Consultants
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22 May 2024, 06:48

Dear.

If you have a contract with the agent and his breach of the contract resulted in material and moral damages and losses for you, then you have the right to file a lawsuit in court to demand compensation from him for all of that, and we can help you with that in a strong and useful way.

You can contact us via email or call our offices in Dubai or Sharjah.

Jasim Al Haddad Law Firm Legal Counsel and Consultations

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Alawi Aljaberi Advocates & Legal Consultants
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22 May 2024, 07:04

Yes, we can file a strong compensation case and ask for the damages as well as for the lawyer's fee and the court fee you will pay for filing the case.

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Al Fahad Legal Consulting
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22 May 2024, 07:12

Dear R.,

Thanks for your inquiry.

Regarding the above, we would like to inform you that:

1. The first step would be to send a formal demand letter to the agent, outlining the amount owed and requesting payment within a specific timeframe. This letter should be sent via registered mail or email, with proof of delivery.

2. If the agent does not respond or refuses to pay, you can file a civil case against them in the Dubai Courts. You will need to provide evidence of the amount owed, such as invoices or contracts, and any communication with the agent regarding the payment.

3. You can also file a complaint with the Dubai Economic Department (DED) against the agent for non-payment. The DED may be able to assist in recovering the amount owed through mediation or other means.

4. If the agent has closed their office and cannot be located, you may need to hire a lawyer or debt collection agency to assist in recovering the amount owed. We can help you on that and we will be able to advise you on the best course of action and help you navigate the legal process.

5. In terms of claiming for opportunity cost, mental distress, and administrative costs, you may be able to include these in your civil case against the agent. However, it is important to note that the court may not award these damages unless they are specifically outlined in the contract or if you can provide evidence of financial loss or emotional distress.

6. It is also possible to file a criminal complaint against the agent for fraud or breach of trust. This would involve reporting the matter to the police and providing evidence of the agent's.

Kindly do not hesitate to contact us by phone or email.

Greetings,

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Dar Al Haqooq Legal Consultancy
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22 May 2024, 07:55

Dear R.,

Thanks for your question, I hope you are doing well. I will definitely assist you in this matter.

Based on the information provided,

You can file a commercial case against the service agent. Please send all the documents such as the service agreement and other supporting documents you have so that I can give you personalized advice.

1. What are the appropriate steps to recover our legal entitlements?

You can send legal notice to the service agent and if the matter remains unsettled, you can file a commercial case. If you want, I can help you to draft and send legal notice you can contact me for this service.

2. What is the procedure for claiming the legal and associated costs from the defendant?

The legal and associated costs can only be claimed by filing a legal case.

For further information, you can contact us through WhatsApp.

Thanks & Regards

ABDUL WAHIED

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Ibrahim Al Banna Advocates & Legal Consultants
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22 May 2024, 09:38

Thank you for reaching out with your detailed query regarding the defaulted payment and subsequent issues with your service agent. I understand the situation has caused you significant inconvenience and stress, and I’m here to assist you in navigating the legal avenues available to recover your entitlements.

Addressing Your Questions:

1. Steps to Recover Your Legal Entitlements:

To recover your legal entitlements, the following steps should be taken:

Document Review: Collect all relevant documents, including contracts, communications with the agent, and evidence of the payments made and services rendered.

Legal Notice: Send a formal legal notice to the agent’s officials through their available contacts, demanding payment of the outstanding amount and compensation for the losses incurred.

Filing a Lawsuit: If the legal notice does not yield a satisfactory response, the next step is to file a civil lawsuit in the Dubai courts. This process involves submitting a detailed claim outlining your grievances, the amount owed, and the compensation sought.

2. Procedure for Claiming Legal and Associated Costs:

Inclusion in the Lawsuit: When filing the lawsuit, you can include claims for your legal fees and associated costs as part of the damages. This includes costs for legal representation, administrative expenses, and compensation for mental distress.

Supporting Documentation: Ensure you have thorough documentation for all expenses and the impact on your mental health, as this will strengthen your claim.

Court Proceedings: The court will evaluate the merits of your claim, and if the judgment is in your favor, it may order the defendant to compensate you for these additional costs.

Next Steps:

To provide you with tailored legal assistance and to discuss your case in detail, I recommend scheduling a consultation. I can then guide you through each step of the process, ensuring that your rights are fully protected and pursued effectively.

Please feel free to reach out to me directly via WhatsApp, phone, or email to discuss this further and schedule a convenient time for our meeting.

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Lex Resolvo Consultancy
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22 May 2024, 10:34

Hi R.

Could you explain your situation a bit more?

From what we understand, there was a default of AED 50,000 by the agent towards the application. The company has since closed and the company has not transferred the money to you, right?

We would need a slightly more detailed explanation of your situation before we can give you specific legal advice. But, we could apply to put the agent on a travel ban.

As for the procedure, it would more than likely have to be through a court judgment.

Get in touch with us through WhatsApp. We are an experienced team who deal with such cases. We are also registered and qualified to bring proceedings in a court of law.

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Hend Humaid Alnuaimi Advocates & Legal Consultants
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22 May 2024, 12:28

You must ensure that they are within the country, file a fraudulent case, claim the documents you have, and file a criminal and civil lawsuit for compensation.

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