Questions & Answers
How can I get a refund after discovering that the goods are inauthentic?
Dear Sir/Madam,
We are a Dubai-based LLC that purchased merchandise from another Dubai-based LLC. The stock was delivered in Hong Kong for our Asia business. This transaction occurred between two Dubai firms and was out of scope.
However, upon inspection, the goods were found to be inauthentic. We have given the supplier several weeks to provide evidence of their authenticity, but they have failed to do so.
Tests conducted in China and Hong Kong have confirmed their inauthenticity. We are seeking a refund of €83,655 for the goods, as well as reimbursement for additional warehousing and shipping costs totaling approximately €15,000 since January.
We possess all necessary evidence, including communications with the supplier wherein they confirmed the authenticity of the goods, as outlined in the contract terms and their invoice.
Selling inauthentic goods is considered a criminal offense in some countries, and we cannot afford to be associated with such practices, resulting in significant losses for our business.
Dear Questioner,
You can file a criminal case against the company for breach of trust and fraud.
Further, you can also file a civil case for recovery of the amount paid and compensation for the loss suffered.
Please send us a copy of all the documents via email so that we can review them and advise you on the next steps accordingly.
You can also contact us via phone for detailed discussion and assistance.
Thank you for reaching out to me regarding your recent dispute with your supplier!
I understand the gravity of the situation and the urgency of resolving it effectively.
Based on the details you've provided, it's evident that you're facing a significant challenge due to receiving non-authentic merchandise from your supplier despite assurances of authenticity.
I empathize with the frustration and financial implications this has caused your business.
In order to address this matter, it's imperative to take strategic legal action to protect your interests and seek appropriate recourse.
As an experienced attorney specializing in commercial law and dispute resolution in Dubai, I am well-equipped to assist you in navigating through this complex situation.
With your evidence of communications, contracts, and proof of non-authenticity, we can construct a strong case to pursue reimbursement for the purchased goods, as well as compensation for additional warehousing and shipping costs incurred as a result of this unfortunate situation.
Furthermore, it's crucial to safeguard your business reputation and ensure compliance with relevant laws and regulations, especially concerning the sale of counterfeit goods, which can have serious legal implications.
I am available to discuss your case further and provide you with personalized legal advice tailored to your specific circumstances.
Please feel free to reach out to me via WhatsApp or phone to schedule a consultation at your earliest convenience.
Thank you for considering my services, and I look forward to assisting you in resolving this matter promptly and effectively.
Best regards,
Suhail Rana
Dear Questioner,
As a buyer, you have the right to receive authentic goods as per the terms of your contract with the supplier.
In this case, you have already given the supplier a reasonable amount of time to provide evidence that the goods are authentic, but they have failed to do so. This constitutes a breach of contract on their part.
You have the right to terminate the contract and demand a refund of the purchase price, as well as any additional costs incurred due to the supplier's breach of contract.
You may also consider filing a complaint with the relevant authorities in Dubai for the sale of counterfeit goods.
Contact us for further assistance.
Dear Questioner,
Thanks for your inquiry!
Under UAE law, the supplier has breached the contract by providing goods that are not authentic.
You have the right to demand a refund for the goods and any additional costs incurred as a result of the supplier's breach.
You should first send a formal written notice to the supplier, stating the details of the breach and demanding a refund.
If the supplier does not comply, you may file a complaint with the Dubai Economic Department or the relevant authority in your emirate.
If the supplier still refuses to refund you, you may file a civil lawsuit against them in the UAE courts. You should consult with us to assist you with the legal process and to ensure that all necessary evidence is presented to the court.
In addition to seeking a refund, you may also be entitled to damages for any losses suffered as a result of the supplier's breach of contract.
This may include the additional costs incurred and any damage to your reputation or business.
If it is found that the supplier knowingly provided you with counterfeit goods, they may also face criminal charges under UAE law.
Kindly feel free to contact us via phone or email.
Greetings,
