How to claim back money paid to AC repair vendor if he failed to fix it?

Questions & Answers

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Can tenant unilaterally refuse to use Empower services?

Q: I have had a rented apartment in Dubai for more than 5 years. I CHOSE NOT to have a contract with Empower for A/C. Instead, I bought a portable a/c. The Landlord AND Empower are now saying that I have been living illegally and that I MUST pay AED 11,000 and then REGISTER with Empower and pay the monthly charges even though I do not have or want Empower services. Can this be so? Thank you, MJ.

Apr 20, 2017

3011

How to get the invested money back when the special committee is canceled?

Q: I had invested in a real estate project in Dubai, but it was canceled and the special committee was formed under the property law. But a few weeks ago, new property law has been established under which the special committee no longer exists. Kindly let me know how can I get my invested money back!

Jan 27, 2021

3174

Initiating a case against an immigration consultancy company

Q: Hi, I have a dispute with one immigration consultancy firm in Dubai. I have signed an agreement with them for seeking their services two years ago. However, later I came to know that they have not provided complete information for qualification on the first instance due to which my case does not qualify at all for Canadian immigration. Now, I am asking for cancellation of the agreement, which they refuse claiming it was my mistake. Kindly advise regarding the right forum and the way to proceed legally with my case. Regards, Mudassar Farooq

Oct 14, 2017

1381

Landlord not responding to requests for AC repair - what can I do?

Q: Hi, Good afternoon! I rented an apartment and paid the agreed amount, not knowing that the air conditioning is not working. I even requested a fan, but the landlord is giving me the silent treatment. Can I file a case against him?

Sep 15, 2023

1547

Missed fitness session, now facing a "no show" fee. How can I get a refund?

Q: Dear Sir/Madam, I went for a session at a fitness studio in Dubai. Before booking an appointment, you have to pay for the session. They send you a payment link and then you can book a session. So I did this, I paid using the payment link they sent to me. I booked my appointment for tonight at 7:30 pm. I was unable to make my appointment due to client meetings running overtime. I work in a law firm myself, so you can understand how it is sometimes. They sent me a message on WhatsApp that they would mark me as a “no show” and then they sent me a screenshot of their booking and cancellation policy, which they should have informed me of before, but failed to. Their booking & cancellation policy states that "no show" is 100% fees applicable. My argument is that I deserve a refund of my money as they did not inform me of such a policy PRIOR to anything. What can I do to get my money back?

Jan 18, 2024

Laws & Regulations

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Federal Law No. (24) of 2006 On Consumer Protection

The Law sets up the legal framework for the protection of consumer rights in the UAE. The Law establishes the Higher Committee for Consumer Protection and the Consumer Protection Department, and sets up the fines for breach of its provisions.

Aug 13, 2006

9963

Federal Law No. (15) of 2020 on Consumer Protection

The provisions of this Federal Law, known as the "New Consumer Protection Law", govern Consumer Protection regulations in the United Arab Emirates. The New Consumer Protection Law repeals the previous UAE Consumer Protection Law (Federal Law No. (24) of 2006 on Consumer Protection).

Nov 10, 2020

613

Cabinet Resolution No (12) of 2007 Concerning the Executive Regulations of Federal Law No (24) of 2006 on Consumer Protection

The provisions of this Cabinet Resolution No (12) of 2007 Concerning the Executive Regulations of Federal Law No (24) of 2006 on Consumer Protection.

Mar 29, 2007

223

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Abdul Wahied Mohammad Sharief

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Can I renew my trade license and visa if I have multiple cheque execution cases filed against me?

Hello, I have multiple cheque execution cases filed against me due to financial strains last year. My trade license and visa will expire next month, along with my Emirates ID. Is it possible for me to renew my license and visa along with EID prior to settling the execution cases? The trade license and visa were issued by the free zone authority. I look forward to your response. Thanks.

May 1, 2025

How to file a case against my former company for unpaid salary I was not on their visa?

Dear Legal Advice Middle East, I hope you are well. I am seeking legal advice regarding an unpaid salary issue with my former employer, [-----]2 LLC. I was employed with them from December 4, 2024, to January 7, 2025, on a monthly salary of 5,000 AED. However, I only received a partial payment of 2,473 AED on February 24, 2025. The remaining 2,527 AED is still unpaid. I submitted a complaint to MOHRE on March 2, 2025, but I am unable to proceed further through their official channels. This is because I was working under the visa of my previous employer, [---] LLC, and not under [----]’s sponsorship. As a result, I do not meet the criteria to file a labor complaint via the MOHRE app or hotline. Given this situation, I would appreciate your guidance on how I can legally pursue the recovery of my remaining salary, considering the complications related to my visa status during the employment.

Apr 30, 2025

After closing the company, can an investor stay in the UAE until the residence visa expires?

Hello, An investor has a residence visa valid until February 2027; however, he wishes to close the company before the current license expires in December 2025. Can the investor still legally reside in the UAE until the residence visa expires?

Apr 29, 2025

Employer agreed to settle before MOHRE. What if they don’t pay the promised amount?

Hello, I already have a dispute order with MOHRE. Then my employer became willing to settle the case. What should I do in case they do not follow through with the promised amount to pay?

Apr 29, 2025

What can a company do if an employee agrees to stay but then stops reporting to work?

Hello, My employee provided a resignation. Our company offered a salary raise and made a deal with him where he agreed to continue with us, but it’s not on paper. He suddenly stopped coming to work, stating he doesn’t want to work anymore. What rights do we have as a company, and what can we do about it?

Apr 30, 2025