Questions & Answers
How can I get a refund for a tourism package that I was not provided with?
Dear Sir/Madam,
In January 2013, I subscribed to a tourism package with a registered company in the UAE. We signed a contract and paid AED 11,000 for the package.
However, the company has not been providing us with the promised services. We have decided to cancel the subscription and request a refund.
The company initially said that we would be eligible for a refund after 6 months, but now they are saying that we will only be refunded after 1 year, and that is only if management approves.
The exact clause that describes the cancellation policy is:
“A subscription cancellation request received within 7 days of the enrollment/payment date may be eligible for a refund after deducting 30% administration charges and the cost of any utilized services, if any.”
Their subscription fee is 11000 and we were not informed of a separate administration charge. They are not willing to refund.
Isn’t it illegal to deny that right to a customer?
Thank you in advance for any guidance you can provide!
Dear Client,
Thanks for your question! I hope you are doing well. I will definitely assist you in this matter.
In the UAE, consumer rights are protected, and businesses are obligated to follow the terms of their contracts.
If the contract clearly states the cancellation policy and the conditions for a refund, the company should honor those terms.
If they fail to do so, you may have the right to file a complaint with the relevant consumer protection authorities/tourism department where the company is located.
For any further legal assistance, you can WhatsApp us. We have an extensive team of knowledgeable and experienced lawyers to provide the legal assistance you need.
We will definitely be happy to help you.
Thanks & Regards,
ABDUL WAHIED
