Q: Hi, My name is M., and I want to settle my credit card. I am in bad credit, what is the way?

Q: Hello. I owe a bank here in the UAE a credit card debt amount. Due to circumstances (losing my main source of income, having other financial burdens, including monthly medical bills for cancer treatment & medications etc., and  I don't have health insurance), I haven't been able to pay back on time since over a year ago. Hence, that amount has since accumulated from a small figure to a relatively big one (currently at around AED 70,000). I have received an email recently from some "credit collection" agency, saying that if I don't pay back next month, they'll put a travel ban on me and file a civil case. However, it is impossible for me to pay this amount at this time. I am currently making "some" income (not as close as I used to before, but still), and have the intention to resolve this issue. Is there any way to reach a settlement with the bank (maybe to waive part of the amount or the interest), break down the monthly installments to smaller amounts, or any other solution you would suggest? Many thanks.

Q: I am a defaulter on a bank loan in the UAE. Now, I am requesting the bank for settlement but still no reply from their side, can you guide me on this? What I have to do now? I am offering them but they're still emailing me about a legal case. Any solution to this?

س: السلام عليكم ورحمة الله، في حالة رفض البنك التسوية إلا بتقديم دفعة أولى ويكون المبلغ كبيرًا والشخص ليس لديه هذه الدفعة، ماذا يفعل؟

Q: Hello experts, My credit report on my credit card in 2013 says "written off" on my default status, but the bank and collection agency keep chasing me for the outstanding. Am I still obliged to pay them?

The provisions of this law, promulgating UAE Civil Code, govern the civil transactions in the United Arab Emirates. The commercial transactions remain subject to the laws and regulations applicable in their regard.