Q: I had signed up with an immigration consultant for immigration to Canada. According to the contract I would be refunded the full amount if my application did not get through in a year. I had asked for a refund and they have only approved 2560/- out of around Dhs 9500/-. I need help to resolve this issue. Thanks.

Q: Hi, I have a dispute with one immigration consultancy firm in Dubai. I have signed an agreement with them for seeking their services two years ago. However, later I came to know that they have not provided complete information for qualification on the first instance due to which my case does not qualify at all for Canadian immigration. Now, I am asking for cancellation of the agreement, which they refuse claiming it was my mistake. Kindly advise regarding the right forum and the way to proceed legally with my case. Regards, Mudassar Farooq

Q: How can I get my AED 11000 back paid to an immigration consultant? The amount was charged for a service which I am not eligible for. I have a voice recording of the promises made by the consultant.

Q: My husband & I applied to migration services hoping to have a chance to work in Canada. After months of waiting, we decided to withdraw our application & refund the money as per the contract. We need to wait for 24 weeks before we can claim. 1-Jun-22 is our schedule but till now 18-May-23, we didn’t receive it. They always send emails to reschedule the refund. Since we are going on vacation, we consider collecting whatever recovery they have which is 2500 each but then they send an email saying that we have only 2000. I replied & corrected them but instead, they sent an email saying we have only 1500. We were really losing hope as they keep on changing their statement. So when we meet in their office we record whatever promises the staff has given us but when they found out that we are recording they said all our entitlement for refunds is forfeited because of this action. A total of 8000 dirhams for both of us is due for a refund. Our only purpose in the recording is to have evidence of their promises. Thank you

Q: Hello respectful Sir/Madam I applied for migration to Poland through a consultancy in Dubai on December 28, 2022. They said I would get a work permit within 60 days, but it has been more than 6 months. I now need my deposited amount back, but they are saying to mail customer care. I have receipts for payment and a fake offer letter. Can you please suggest how I can get a refund legally?

Q: Hello, This is R. from London. I am writing to seek legal help on account of immigration fraud. I had signed a contract with a company called [-----], located in Dubai under DED. They had claimed that they can get me a sponsorship job within 6 months and if not, then I will be entitled to a full refund. However, they have misled and misguided me on multiple occasions. They first sent me the initial job opportunities for Malta and when I pointed it out to them, they apologized and sent me job applications for London. When the period of six months was over, I requested a refund and they claimed that it has not yet been six months as weekends and holiday periods (Eid holidays, etc) were not included in the six-month period. Them they sent me a separate email explaining this although it has not been mentioned anywhere in the contract. It has been over 8 months and they are still refusing to give me the refund. Kindly help me regarding this. I want to get my money back.

Q: Dear Sir/Madam, I applied for Canada immigration in August 2020 and paid 4,000 AED for the process, with a guaranteed 100% refund if they couldn't get me immigration. To date, nothing has happened. When I asked for a refund, they said they could only give me 1,500 AED. I lost money, time, and opportunities in other areas due to this immigration process. Can I get my money back as promised in the contract, along with compensation for their lies? Please advise!

Q: Dear Sir/Madam, I am a victim of immigration fraud by a company in Dubai. They have breached all terms of the contract, which is also expired. How can I get my money back plus compensation? How long will it take?

The Law sets up the legal framework for the protection of consumer rights in the UAE. The Law establishes the Higher Committee for Consumer Protection and the Consumer Protection Department, and sets up the fines for breach of its provisions.

The provisions of this Federal Law, known as the "New Consumer Protection Law", govern Consumer Protection regulations in the United Arab Emirates. The New Consumer Protection Law repeals the previous UAE Consumer Protection Law (Federal Law No. (24) of 2006 on Consumer Protection).

The provisions of this Cabinet Resolution No (12) of 2007 Concerning the Executive Regulations of Federal Law No (24) of 2006 on Consumer Protection.