Q: Is a bank obligated by law or financial regulation to provide a payment plan for a credit card loan if the monthly instalments are too high?If the answer is no, what can I do to avoid legal action and only pay half the instalment which is what I can afford? 

Q: Hi, I lost my job a year ago and I have an outstanding credit card of AED 300k. I've missed the last 9 monthly payments (I am negotiating directly with the bank). I am willing to settle the credit card with one lump sum payment that a friend will lend me. How much discount on the balance of AED 300k can I negotiate to settle the matter? Should I also ask for a clearance/ no liability letter?

Q: I am in Africa, and I left Dubai before settling my loan. I am being contacted by an independent debt collector. I am outside the UAE, what are my options if I ignore the debt collector? How can I get a clearance certificate from the bank & police?

Q: Hi Sir, I have a concern regarding the issue with a collection agent for RAK Bank. I didn't pay my credit card debts for several months due to some family financial matter. Now, I am in trouble and put in a warning by the management for termination, because of the collection agent who keeps on sending emails to the company's email addresses on our website. He is harassing me also and affecting my emotions, mental health and credibility in the company. I have informed him that I can provide a payment by next month, but he keeps on insisting to pay on 28 and sending to the company's email address. What should I do?

Q: What should you do if a debt recovery agent contacts you?

Q: Salam Mr Khalifa, Quick question if possible. If someone has a credit card and he wants to stop it and discuss the settlement of the pending amount with the bank, will there be a travel ban during that period?

Q: Hi, I had a personal loan from a bank for the total outstanding of 37400. Now, I am terminated from my job and did not pay to the bank for 3 months. They have filed a police case against me in Umm al Quwain. I went to the police where they took me to court and got the date of 29.04.19. I want to know what will happen now.

Q: I have lost my job in the UAE. I am an Omani national and I am in Oman now. I have a bank loan and I asked a lawyer to reach a settlement with the bank. The total loan outstanding is 600000dhs. He told me that they agreed to a 200k settlement along with the legal fees. Now, I will give him that money. He will pay the bank lawyers directly and close the case. How can I be sure that they are not going to run away with this money?

Q: I agreed with the collection agency regarding my unpaid credit card dues and they sent an email to me stating that as agreed, in the telephonic conversation, I can pay the amount as installments and close the cards. Is it valid to accept it as email from collection agent or I need to get the settlement agreement from bank on their letter head? Kindly advise.

The UAE travel ban may be imposed on a person on various grounds, for instance, as the result of criminal offences, unpaid loans, breach of immigration laws or family matters. Implications of such a ban can be financially severe and daunting for the affected person. This article aims to give readers a clear understanding of what is the UAE travel ban, what are the grounds and procedures for its imposition and removal, how to check if the person is banned from travelling and other related topics.

The provisions of this law, promulgating UAE Civil Code, govern the civil transactions in the United Arab Emirates. The commercial transactions remain subject to the laws and regulations applicable in their regard.