Q: Good day! I've had an accident a month ago and I took my car for repair and have signed a paper to proceed for repair under the advice of my insurance company. After 1 month, I checked the status of my car and the repair shop asked me to transfer my car to another shop. I drove my car for transfer I noticed that my car has some humming sounds, and it is shaking/having some vibration when it is accelerated to 60. I informed the shop and they said it will not be under insurance. Now, what I am asking from my insurance company is to just make my car roadworthy and without the vibrations/humming sound but they are refusing as they are saying it was because of the normal wear and tear and not because of the accident. But before the accident, my car didn't have any issues like what it has now. My question is, do I have any right to ask the insurance to make my car roadworthy before it is released from the repair shop? Thank you

Q: Hi, My car was hit by another party who was under the influence of alcohol. The incident happened in Sharjah where my car was in paid parking and the other party drove the car to the parking and hit my car. Now, this has been taken to the court. Unfortunately, I am not able to repair my car nor the insurance company, because they are asking for a police letter which was not provided by the police. Since it's not my mistake, why the court or the police are not providing me with the police report? What shall I do to get the police letter?

Q: Hello. I'm a tourist. I got a car accident last June. The police gave me a green report for car damage. After 2 days I felt pain, so I went to see a doctor. Because I don't have a health insurance, the medical cost was very expensive for me. So after that, I couldn't see a doctor anymore and I couldn't receive anything even medical cost. The car was rented, so the rental company dealt with the damaged car. Can I receive medical cost?

Q: Hello, We have a car rental company. A customer has a 5000 AED fine and refuses to pay. Is there any legal way to collect the money from him?

Q: Dear Sir/Madam, I hired a rental car, and it was involved in an accident. I'm a new license holder. However, the accident was caused by my colleague and was registered under his license, with an ARC report generated (minor scratches only). Now, the rental car company is asking me to pay 10,000 DHS because I let someone else drive the car, saying the insurance won't cover this. But I don't have that kind of money. What can be done in this situation?

The provisions of this law, promulgating UAE Civil Code, govern the civil transactions in the United Arab Emirates. The commercial transactions remain subject to the laws and regulations applicable in their regard.