A garage has caused multiple damages to a car. What to do?

Hello,

A garage has caused multiple damages to our car whilst they were fitting parts they recommended we replace. Dents, missing washer cap, broken boot handle and now we cannot open the boot. The door doesn’t open properly; dent in the door grid, etc.

It’s been absolutely horrendous. They had our car for 16 days while new parts were “supposed” to be delivered. Nothing has been done and I think they are playing with us.

Is there any government department that can help as I’m at a loss? What to do? this is so very distressing!

I’ve paid over AED15,000 for parts and they damaged the car whilst replacing the parts they said to change.

Thanks and regards,