Questions & Answers
Questions & Answers
7 available 7 • View allShipping contract dispute: Importance of 'entire agreement clause'
2
Q: Hi,
I have a contract with a moving company to ship my possessions from Abu Dhabi to Melbourne. The moving service is paid in full. There are storage charges of approx AED1200 pending and this is no issue for me to pay.
I raised a query about reassembly of furniture at the destination, the contract contradicted verbal advice so before signing the contract I crossed out the parts saying that I do not receive reassembly of my furniture at the destination and highlighted this to the moving company - they did not dispute this.
The company have now refused reassembly service so I suggested we remediate the issue by reducing the amount owed for storage fees, as I will need to hire a contractor at the destination to assemble the furniture. Now the moving company is holding my shipment until I pay the storage fees, AND are refusing to approve reassembly service.
What are my options?
Thank you

Nov 16, 2017
451
Movers company does not deliver package or answer phone
1
Q: We used a movers company from Dubai in May 2017 for our household goods, and now we are ready to receive the goods.
However, we are unable to contact them by phone or by email.
Any suggestions?

Oct 12, 2017
454
The right to sue a sea cargo company for failing to deliver a package
21
Q: I have sent a parcel through a sea cargo service company from the UAE to India. My parcel has not been delivered yet.
The booking date is 10-12-2020 and until now, 14-04-2021, the parcel is not delivered, almost 5 months.
The cargo agency is not giving the date of delivery and saying that the parcel is in the Indian port (Mumbai). The same will be cleared from the Customs of India then delivered.
Kindly advise how to solve the issue.
Is it possible to make a complaint in the UAE?

Apr 14, 2021
2076
A UAE company for logistics has misplaced my consignment, how to claim it back?


1
Q: A company for logistics based in the UAE has misplaced my consignment, It's been 7 months now.
Their employees are not replying and I have been mentally tortured by them.
Please suggest to me. What should I do?
I have every proof of transaction and WhatsApp chats with more than 10 employees.



Jun 26, 2023
119
How to take legal action against a shipping company for fraud?




2
Q: Greetings,
My husband has been a victim of fraud in Dubai by a shipping company. He shipped his personal belongings from Dubai to San Diego and paid for the shipment in advance.
He was told that it would take 4-8 weeks, but the shipping company has not responded to his attempts to communicate with them.
He has pictures of the belongings and the receipt. Is there anything that can be done legally?
Thank you!





Sep 5, 2023
335
Shipping company holding goods due to floods, storage charges increasing. What now?




3
Q: Dear Sir/Madam,
Seeking legal help for a dispute with a shipping company.
They are holding onto our goods because, during the Dubai floods, they were closed and refused delivery. We urgently need legal help to resolve this, as the storage charges are increasing each day.
Can you please advise on how to proceed?





+4
May 14, 2024
134
What to do if a 30 kg cargo from Sharjah to India has not arrived after four months?




1
Q: Dear Lawyers,
This March, I sent a 30 kg cargo from Sharjah to India. It is now July, and I still have not received my parcel.
What should I do?
Please let me know!





+1
Jul 29, 2024
67
Legal blog
2 available 2 • View allWaves of Transformation: UAE's Maritime Legal Overhaul 2
Waves of Transformation: Unlocking Opportunities with the UAE's Maritime Legal Overhaul Attention all maritime stakeholders! The horizon is brimming with anticipation as the UAE Federal Decree Law Number 43 of 2023 on the Maritime Law (the New Maritime Code) prepares to embark on a transformative journey come March 29, 2024! As the maritime landscape undergoes a sea change
May 13, 2024
145
Understanding Dubai’s Maritime Regulations 4
This article focuses on the new safe manning guidelines for marine vessels. Dubai has long been recognized as a global hub for trade and commerce, with its maritime sector playing a crucial role in facilitating the city’s economic growth. To maintain high standards of maritime safety and ensure efficient navigation, the Dubai Maritime Authority (DMA) regularly updates its regulations.
Oct 30, 2024
57
Laws & Regulations
4 available 4 • View allFederal Law No. (18) of 1993 Issuing the Commercial Transactions Law 19
This Law applies to merchants, as well as to all acts of commerce carried out in the UAE by any person even though he be not a trader. Commercial matters regarding which specific Federal laws are issued shall be subject to the provisions of such laws, and to the provisions hereof which do not contradict with said laws.
Sep 7, 1993
32998
Federal Law No. (24) of 2006 On Consumer Protection 8
The Law sets up the legal framework for the protection of consumer rights in the UAE. The Law establishes the Higher Committee for Consumer Protection and the Consumer Protection Department, and sets up the fines for breach of its provisions.
Aug 13, 2006
9922
Federal Law No. (15) of 2020 on Consumer Protection 0
The provisions of this Federal Law, known as the "New Consumer Protection Law", govern Consumer Protection regulations in the United Arab Emirates. The New Consumer Protection Law repeals the previous UAE Consumer Protection Law (Federal Law No. (24) of 2006 on Consumer Protection).
Nov 10, 2020
589
Cabinet Resolution No (12) of 2007 Concerning the Executive Regulations of Federal Law No (24) of 2006 on Consumer Protection 0
The provisions of this Cabinet Resolution No (12) of 2007 Concerning the Executive Regulations of Federal Law No (24) of 2006 on Consumer Protection.
Mar 29, 2007
208

Other answers by
14 14 answers •
View allWorking as a teacher and running an online business at the same time 0
Dear sir/madam,
I am a teacher in Dubai under my husband's sponsorship. I have a salary account in Dubai Islamic Bank.
I need to know the legal requirements for starting an online e-commerce business for which I will need to register a company.
Can I work as a teacher and run my online business as well?
I want to go with the laws.
Sep 5, 2022
333
A new partner is delaying the payment of his share. What to do? 0
Dear Lawyers,
I have a company in Sharjah FZ. I hold 51% shares and my partner holds 49% shares. I am the director, manager, and the sole beneficiary of the company bank account. We are both now under the company visa.
I, as the business owner, demand a few things for him to provide before he can benefit from the company. The point of the agreement is:
- The new shareholder needs to provide business development capital for AED 145,000, payment will be on several terms.
Since I made the change on the license and put him under the company visa, he has been delaying paying the capital.
I have been chasing him through messages and phone calls, but he is still not responding. This made the cash flow of the company a mess.
1. What legal step can I take to take him out of the company and seek compensation for the mess he made with the company?
2. Will it be better for me to file bankruptcy or to fight the legal action against him?
Thank you so much, appreciate your answer!
Aug 24, 2022
310
Filing a case against a customer for nonpayment of outstanding dues 0
Dear sir/madam,
One of my customers is not clearing his outstanding payment and is giving false promises.
The provided cheque has bounced twice. Their license is inactive. Can we file a case against them in court according to Dubai Law?
The amount is AED 28000.
Aug 17, 2022
1047
The company reduces the EOSB after calculating it. What to do? 0
Dear sir/madam,
I have an issue with my end of service. The company made calculations on one amount and sent me the form, signed by the finance director.
Now they say that there was a miscount and the amount has been reduced significantly.
I need advice and assistance from a lawyer.
Aug 17, 2022
202
What can you do in case you got terminated for doing a side job? 0
My husband was working in a private retail company before. While he was working with them, he helped a friend sell his friend's own designs of t-shirts through Facebook.
His previous employer saw that and terminated him and they are accusing him that he is copying their designs and stealing customers by selling his friend's items while working which is not true.
He threatened my husband that they will sue him and to avoid that, they're gonna remove him from work and will pay him only the days of his work (15 days) which my husband agreed because he doesn't want any trouble.
That's what they did. They didn't pay him his gratuity for staying almost 3 yrs with them as well as airline ticket, vacation leave and public holidays.
Now it's been a year since it happened and my husband is already working with another company and suddenly his previous employer saw him in a restaurant and asked him why he is there and threatened him that they are gonna sue him still. What do we need to do? Thank you.
Aug 26, 2022
266

Premium
Other answers by
1578 1578 answers •
View allHow much time do I have to start paying after the verdict in the appeal court? 0
Hello,
How much time do I have to start paying after the verdict in the appeal court?
And what's the probability of freezing my account or traffic file if I’m paying?
Apr 11, 2025
69
Can I put a financial guarantee to remove a travel ban in a rental case at RDC? 0
I used to work as a manager in a company, and my name was removed by the Dubai court of execution.
Now, on the paid rent, I got a travel ban, which I objected to at RDC.
The RDC accepted and gave the next hearing date, as I will have all the court papers.
Is there any way to remove the travel ban, as the objections I made at the execution hearing are next month, almost one month?
Is there any way you can put the amount as a deposit, and once the objection case is over, you can take it back?
Apr 9, 2025
82
How can you reach a settlement to avoid legal action by the bank if you lose job and can not repay your loan? 0
My brother lost his job in the UAE 8 months ago and has a debt of AED 170,000 to a bank.
He is finding it extremely difficult to make monthly loan payments to the bank, as he has been unable to find a job even after 8 months.
What options does he have to reduce/settle his bank debt without having restrictions on him, like a travel ban, etc?
Please help him find the best possible solution considering his current financial situation.
Apr 9, 2025
108
My husband and I are Canadian Muslims and he passed away in the UAE. How to open an inheritance case? 0
Hi there,
My husband and I are Muslims. My husband passed away recently.
We have a Canadian will, but I understand that it won’t be honored as I am named the sole beneficiary, and that does not align with Sharia laws in the UAE. He was not a UAE resident but had a small apartment with no Will in the UAE.
We have 3 children. I am planning to go to Dubai to start an inheritance case. I don’t know the exact order of events and what needs to be done first.
1) Do I initiate anything from overseas before making travel plans to Dubai, or do I start once I arrive in Dubai?
Mind you, we cannot afford to stay in Dubai for too long, as the kids have school.
2) Do I need a lawyer, or can this be done by myself?
3) I understand all foreign documents need to be authenticated before presenting them to the court. But I don’t know at what stage I would need these documents authenticated.
I would appreciate it if you could provide a breakdown of the steps, the forms that are needed, and where I can find them.
Thank you
Mar 27, 2025
60
Can the employer ask me for visa expenses if I resign after completing the probation period? 0
I am working in a Dubai private company and I have completed six months of the probation period. Now, I have decided to resign due to a physical problem.
My MOHRE contract mentions one month's notice, and I am willing to serve the notice period, but the employer asks for visa expenses.
My passport was also retained by the employer. How can I cancel my visa by chance?
I filed a complaint at the labour court. How many days does it take to get a verdict?
Apr 7, 2025
159
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