Q: Hi This is related to a used car purchase. I have given an advance for a used car through the bank & the car failed in RTA passing. The seller says he will do repair & pass RTA. I said I don't want the car and to return the advance. Now he is refusing to pay back the money. How can I return back the money? I have all Whatsapp chats with the seller.

Q: Hi, I financed a car from a second-hand dealership in Sharjah. The car is a 2018 Mustang GT! They said the car was fine and had no accidents, it looked fine too. I took the deal and even had a new car screen put in through the dealer for AED 2000. The car has given me problems from the first month. Hazard lights would come on and kill the battery. The dealer told me to give the car to the garage, so they took the car and said a new screen is needed and they made me pay AED 1000 even though it was not my fault. I even paid to have the car delivered there but I paid out of the goodness of my heart. Next month it started dying randomly and would need jump-starts. Now it dies every day after a jump start. Now they are saying to me I need to pay for another fix! Please can someone tell me what to do? Is there any legal way they can take the car back and pay the bank back the money they took?

Q: I bought a car from a Dubai dealer in November 2020 and in July 2021 (less than a year) the engine of the car stopped working. When the dealer removed the engine from the car to see what happened, he realized that the engine has already been repaired before with non-original pieces. When I bought it, they only stated that the car has been repainted; it's an obvious fraud. Is there any way I can ask for a refund of the damages? Thank you.

Q: Hi, I bought a second-hand car through an individual via an ad posted on an online platform. In the ad, he mentioned the vehicle is under an extended warranty. While the car passing was underway, I contacted the agency to check the car warranty and they said such information can only be given to the owner. So I told the buyer to confirm where the vehicle is under extended warranty. He got on a call and told me the agency is going to send him the details. After some time, he told me that the agency has confirmed the warranty. Three days after the transaction the car stopped working. When I contacted the agency for service, they said that the car is not under warranty. The warranty was the biggest factor for me to go ahead with the purchase. What are my options here to take action against that individual for selling the car by misrepresenting it in the advertisement?

Q: Dear sir/madam, My husband and I (Swiss, new Dubai residents) bought a car in Dubai and drove it together with the seller (private), everything seemed in perfect condition. When preparing for the insurance, we learned it was an “accident car”. We contacted the seller who explained that he had imported the car from the US and repaired it but it was in perfect condition (apart from a few scratches), which we naively believed and trusted. After purchasing the car, we realized that the airbag and AC did not work. We brought the car to the Orange Auto test center which detected faults in the Digital Engine Electronic, Airbag, Gateway, Rear end electronic, and AC. We asked the seller to return the car and get our money back, or we would sue him for deception related to the sale of a vehicle with significant safety deficiencies. The seller responded that if we are not happy, we should sell it again. Please let me know if you can help me in suing the seller!

Q: Hi, I bought a car yesterday. The seller advertised a car for 140k, running 73000 km. We bought it and later when I check VIN, it turned out to be a USA auction and a 256000 km driven car. Before the deal when I asked him for VIN, he gave me wrong VIN. Evidence is on WhatsApp chat of the wrong VIN given by him. When I asked him to give me the money, he said that he will return only 100000. Can we file a case and win?

Q: Dear Sir/Madam, I purchased a second-hand car from a reputable dealership 13 months ago. I asked the salesperson whether the car had been in any accidents, and he confirmed that it had not. While in the process of buying a new car, I discovered a website to check the car I had purchased previously. The report indicated that the car had been involved in two accidents in Abu Dhabi. As the dealership had assured me that the car had not been in any accidents, do I have any recourse against them?

Q: Good morning, I bought a push car for my infant, and it broke after 2 weeks of use. It was an expensive item from a reputable online store. Repair is not possible due to torn wires inside the mechanism. I requested a replacement or refund, but the shop cited "wear and tear due to usage," claiming no spare parts were available and denied my request. I replied saying this is a very low-quality product if it breaks after 2 weeks of normal usage. I want to stress the fact that it is a baby product. It should be of the highest quality and safety. Am I eligible for a refund? Is there any law to protect me as a customer? Thank you!

With the introduction of the new procedures for obtaining a power of attorney (POA) remotely in the UAE, after it was mandatory to appear in person in front of the notary public as a global rule to ensure the identity and intention of the person requesting a POA, we put between your hands this brief guide for how you get it done.

The provisions of this law, promulgating UAE Civil Code, govern the civil transactions in the United Arab Emirates. The commercial transactions remain subject to the laws and regulations applicable in their regard.

The provisions of this law On Evidence in Civil and Commercial Transactions (Law of Evidence) govern evidence in civil and commercial disputes in the UAE.

The Law sets up the legal framework for the protection of consumer rights in the UAE. The Law establishes the Higher Committee for Consumer Protection and the Consumer Protection Department, and sets up the fines for breach of its provisions.

The provisions of this Federal Law, known as the "New Consumer Protection Law", govern Consumer Protection regulations in the United Arab Emirates. The New Consumer Protection Law repeals the previous UAE Consumer Protection Law (Federal Law No. (24) of 2006 on Consumer Protection).

The provisions of this Cabinet Resolution No (12) of 2007 Concerning the Executive Regulations of Federal Law No (24) of 2006 on Consumer Protection.