Q: I had signed up with an immigration consultant for immigration to Canada. According to the contract I would be refunded the full amount if my application did not get through in a year. I had asked for a refund and they have only approved 2560/- out of around Dhs 9500/-. I need help to resolve this issue. Thanks.

Q: I have applied for my Canadian residency file through a Dubai-based company. They promised me to got an offer letter from Canada and once I registered with them, they will send it to me. I paid AED 7000 and registered with them but now they did not send me anything and now they are not responding to my emails and calls. I have all emails, paid invoice receipts, and other proof available. I would like to take legal action against them. I am based in New Zealand and the suitable time to talk with you would be 8 am to 1 pm Dubai time. Thanks!

Q: Hi all, An immigration consultancy cheated me in the UAE. They told me that within 6 months I would be in Canada with my family, and for that, they charged me AED 13800. Eight years have gone and there are no results, and they neither answer my phone nor return my money. Now I saw in the contract that they gave me to sign that all payments made are non-refundable. They have committed fraud, they did not provide any service to me nor they informed me that the payment that I made is nonrefundable. They first took the money then they gave me the contract to sign. I would like to know if there is any chance that I will get back my money and compensation. They have wasted my 8 years. Thank You M. M.

Q: I have submitted my immigration documents to a consultant company in Dubai for Canada under a working visa. They committed that the process takes months but they have not yet processed it. I asked for a refund. But they said it will not refund as it is a voluntary withdrawal within the process which is written in the contract. However, I keep reminding them the process for Candan has not yet started. In the beginning, they said that once I submitted my IELTS certificate, they will start to find a job offer in the market of Canada. But I did not submit the IELTS certificate. And they never approached me about this. They keep making false promises they will check and will fund soon. I Have asked several times to connect me with the higher authorities to resolve my issue but no cooperation from their end. I have paid 6000 DHS so far. I need to know if I can claim all my money back legally. How can I make them fulfill their commitment without me bearing any loss?

Q: Hello Dear, My wife and son's tourist visas got rejected. The sponsor (travel agency) told me it was because of security reasons. My wife never came to the UAE. I called 800 5111, They told me the rejection reason was that the full Arabic name was missing. So the agent was lying to me, I lost my son's birthday on 24 Dec and time because of this. They didn't want to refund me, how can I take my money back?

Q: I approached an immigration consultancy in Dubai for a Canada work permit, we signed an agreement and I paid AED 28,600. The agreement said if the company doesn't process my work permit within 6 - 8 months, I will be entitled to a full refund within 90 working days. The company defaulted on the processing time and I requested and signed a refund document with the company stating that a "refund will be given within 90 working days". From the look of things, the company isn't willing to refund the money after 90 working days. In this case, what should I do or where should I complain to get my money back from the company ASAP? Note: my visa will expire on February 24, 2023, and the 90 working days for the company to refund me will end on February 04, 2023. Thanks for your assistance.

Q: I would like to know how to file a complaint against an Immigration Services Agency for CANADA AIP RNIPP application in Abu Dhabi. I paid AED 9000 and I did not receive assurance from them afterwards. They were not answering my calls and not replying to my email. I went to their office in Abu Dhabi and it was already closed. Please advise.

Q: Hello, I was working as a travel agent. One of my clients applied for a visa with me, and it's our third time trying to get her visa in 2 years. The first two times when the visa didn’t get approved, I paid her back the same time, and I’m the one who gave her the visit visa also. But for the third time, I couldn’t get the visa either. In the meantime, I lost my job, so I told her last month that I need time to give the money back - like in the first week of April, between the 5th to 10th. But she didn’t accept and made a case. So what will happen next? Will the police arrest me? When I check the case status, it’s showing "awaiting decision," and the amount is 5000. So what will happen next?

The Law sets up the legal framework for the protection of consumer rights in the UAE. The Law establishes the Higher Committee for Consumer Protection and the Consumer Protection Department, and sets up the fines for breach of its provisions.

The provisions of this Federal Law, known as the "New Consumer Protection Law", govern Consumer Protection regulations in the United Arab Emirates. The New Consumer Protection Law repeals the previous UAE Consumer Protection Law (Federal Law No. (24) of 2006 on Consumer Protection).

The provisions of this Cabinet Resolution No (12) of 2007 Concerning the Executive Regulations of Federal Law No (24) of 2006 on Consumer Protection.