Q: I had a keratin treatment on December 31 and after a day I complained as they have damaged my hair. They advised me to blow dry my hair every after the shower. I tried it for a few days until I got tired and it isn't supposed to be this way, so I went back to the salon and talked to the owner. She claimed that it's their mistake and advised me to give my hair a rest for 2 weeks so they can do the same treatment again. I agreed. However, I am hesitant that my hair might be more damaged as it is already brittle and crumbled. It's totally destroyed. I have another week to do the same procedure again. Can I demand to take my money back and not do the same treatment again?

Q: I was asked to help a friend find some representation, in an application of legal notice, against a beauty center in Dubai. XYZ attended a facial appointment mid-Sep 22 whereby she suffered quite nasty chemical burns across her face as she undertook professional treatment. Apologies were given at the time and XYZ was led to believe that this skin reaction/scarring was quite normal but, symptoms would elapse over a month or so. 9 weeks later and the burns are still present, considerably so, and much to her horror and disbelief. She is obviously very upset. I wonder if anyone in this forum has experience in such matters to help/advise her on the process to take court/legal action against the salon. This salon is clearly not following the correct procedure, and without further treatment to remove her scars, she now carries this for life. I look forward to a few notes (perhaps on past experience) and the pricing structure of your fees, please.

Q: Dear sir/madam, I want to ask about the process and requirements to file a case against a large group of beauty centers. I had a treatment that has gone way beyond and burnt the skin on my thighs, causing swelling, bruising, pain, and skin peeling. The burning is horrible. I got a letter from my dermatology doctor on the cause of the injury and the treatment I need to go through.

Q: Hello I'm responding to your comments on my question about filing a case against the beauty center. Can we discuss more and how would you be able to help me with my case?

Q: I applied for fat-freezing to reduce weight with one company. They said they would give sessions for 4 months. I made all the documents and signed a consent form, and they made an EMI from Tabby for 4 installments. I made one installment and took only 3 sessions. But their services are not good and they gave me scars and red bruises near my stomach and love handle side. I didn't continue the session further and I told them to cancel my further session and the other 3 installments to reverse them so I don't need to pay when I am not using their services further. They are not canceling my installment and saying I need to continue the session and make payment. What can I do as an option? They are not reversing my other installments for the service which I didn't use. They are still saying I need to pay despite all the scars I showed them near my belly side scars because of their fat freezing. They promised me it would be painless, I got scars and bruises but they are not willing to reverse and cancel my other 3 EMI installments. Please guide.

Q: Dear Sir/Madam, I developed severe skin spots after a 45-minute electrolysis session. I paid 6,000 AED for 15 hours of treatment, but I only used 45 minutes. I received a professional certificate stating that I am not suitable to continue the treatment, but the company is not refunding or transferring the money.

Q: Dear Sir/Madam, I got my hair dyed at a salon. I told them not to put the dye on my scalp because I have had very bad reactions before. I even showed them pictures of how bad the reaction was. They said they use organic dye, assured me I wouldn't get a reaction, and proceeded to put it on my scalp. That evening, my scalp began to redden, and the back of my neck and ears were sore. The next day, blisters had formed on my ears, and my neck was hot and throbbing. I went back to the salon to ask what dye they used. It said on the pack it shouldn't be used if you've had previous reactions to dying hair and they should do a patch test. They called the owner but she was out for dinner so she said she would call me back which still hasn't. Is there anything I can do? I feel the salon hasn't taken my reaction seriously at all.

Medical treatment provided to patients does not always achieve the desired results, and sometimes it may lead to catastrophic consequences that cannot be remedied. This is due to several factors, some of these factors are related to the therapist or to the patient himself, or even related to God's will. It was, therefore, necessary for the legislator to intervene and develop the laws governing medical malpractice cases and set the limitations of liability for the therapist in such cases.

Exploring the various factors related to medical errors, including their definition, causes, severity, and legal implications, and highlighting the importance of understanding liability and compensation for patients and healthcare providers alike.

The provisions of this law, promulgating UAE Civil Code, govern the civil transactions in the United Arab Emirates. The commercial transactions remain subject to the laws and regulations applicable in their regard.

This Law promulgates the Federal Penal Code (Criminal Law) of the United Arab Emirates. Crimes and chastisement punishments shall be determined in accordance with the provisions of this Law and other penal codes.