Questions & Answers
Questions & Answers
4 available 4 • View allCivil claim for breach of agreement and defamation counterclaim

1
Q: Dear Madam,
I am from Oman. I made an agreement with a UAE based company for migration purpose. If they failed the process they should have refunded my advance amount.
But they are stating different reasons now. it's already 2 months over.
Two days before I saw on a website (pissed customer) similar reasons posted by somebody. I also commented there and the same person who talked to me happened same with him also.
Now, this company is telling me I am defaming the company so they will not refund the amount. Also, they will take this to legal (Dubai cybercrime law article 20).
I didn't mention any lie. I just said the same person was dealing with me also, took my money and not responding now. That's it.
Please give an answer whether they can make a complaint against me or not?
Your answer will be highly appreciated.


Mar 20, 2018
1053
Refund of a cancelled holiday tour due to visa delay
1
Q: A holiday tour operator is not refunding me the amount paid because the tour got cancelled due to delayed visa receipt.

Oct 2, 2017
780
Breach of contract and undue influence
1
Q: I am undergoing a refund issue with one of the travel agencies in Dubai.
I signed a non-cancellable and non-refundable contract with the travel agency, but they failed to give the service to me which themselves made a breach of contract.
When I proved it, they agreed to the refund and gave me a post-dated crossed cheque. After providing the cheque, they demanded the contract back, I gave them but I kept a copy of it.
After we left the office, the manager phoned me and said I am not allowed to keep any copies. If so, they will stop the payment of the cheque.
I just want to know is it possible?? I want to keep the copy of the contract..!! Should I return it to them to get my cheque cleared?
Please advise.

Jan 29, 2018
887
Claiming the money back from a travel agent upon cancellation of the trip
2
Q: Dear sir/madam,
I have booked a tour package to Europe for myself and my family. Two days before, the trip visa of my wife got rejected, because she was switching jobs at that time and her UAE visa was in transition.
So I had to cancel my trip. My travel agent claims that he will not be able to return my tour fees paid to them.
Can I register a legal case against them and claim my money back?

Nov 30, 2022
312
Legal blog
1 available 1 • View allIs COVID-19 a Force Majeure Event? 10
As the world is currently experiencing a major lockdown and suspension of almost all commercial and civil operations, the question arises in the novelty of Coronavirus outbreak on how serious it is to be dealt with as a Force Majeure.
Apr 7, 2020
2307
Laws & Regulations
1 available 1 • View allFederal Law No. (5) of 1985 On the Civil Transactions Law of the United Arab Emirates 96
The provisions of this law, promulgating UAE Civil Code, govern the civil transactions in the United Arab Emirates. The commercial transactions remain subject to the laws and regulations applicable in their regard.
Dec 15, 1985
148611

Other answers by
Cancellation of SPA for delay in delivery and defaulting on payments 2
Hi
I bought an off-plan property from a developer in downtown during the peak time. My payment plan was based on construction with completion being Dec 2019. I have paid more than 50%.
I requested the developer to readjust my payment plan as the project is delayed. They moved on payment forward and sneakingly changed completion date to Aug 2021 in the document. The SPA still says Dec 2019.
Now I'm struggling to pay the next payment due to COVID-19 and project is completed 56% as par Dubai land department and 60% as per the developer. The developer is asking for payment and calling me every day.
My question is can I still use the delay in the project as a clause to cancel my unit?
Can I cancel my apartment and how much can the developer deduct?
After selling me, the developer started offering customers post-handover payment plans for 4 years, which is very unfair as even if I complete my payment, no one will buy from me as the developer is selling something with 4 years post-handover.
Can legal help be provided in this regard?
Jun 7, 2020
930
Easy way to know whether a job offer is real or scam 100
I am a health professional in Canada.
Years back, I posted my CV to work in the middle east on a job site in the gulf. Last week, I got 3 emails claiming from a general hospital in Abu Dhabi, a hospital Dubai and another medicare hospital in Dubai for online recruitment.
they showed interest in my CV. All emails were from free accounts (gmail.com address). I chose then to forward an email to the concerned HR department of the concerned hospitals.
I forwarded one email to the official email of one of the hospitals (as given on the hospital site). They replied and said, yes, the email is legitimate and you can apply with confidence.
Now I got an offer letter from Dubai hospital with handsome salary offer but from a Gmail address. They're asking me to start position in one month only and asking to contact a travel agency based in Dubai.
Is it a scam or true? I have forwarded the email to the HR department of the hospital to determine authenticity.
Jun 7, 2020
14685
Employee rights in case of changing an unlimited contract to a limited contract 7
Hi,
What is the law if an employer wants to change a contract from an unlimited to a limited contract?
Is the employer liable to pay the 3 months arbitrary dismissal (if valid) + other monies owed prior to changing the current unlimited contract to a limited contract?
Jun 7, 2020
4906
Terminating the SPA and claiming refund for changing specifications 2
Can a developer change the layout of the building as shown at the launch event and part of all brochures/online advertisements/model under the pretext that the same is not included in the SPA?
For the launch, we got convinced with the building design and layout but at delivery, it’s changed without prior intimation.
Can I make a legal case or can they take the guise that it’s not part of the SPA?
Can I get a refund for the 30% advance payment and refuse possession of the unit?
Jun 8, 2020
755
Inability to continue paying the installments of a property because of COVID-19 5
Hi sir,
I live in the UK. I am an investor and a broker for a property development company. One of my customers bought an off-plan property from it i.e just Cavalli Villa 2 years ago. 33% was completed and handover is due in 2021.
My client paid part of the deposit around AED 390000 (£80000) and she has been paying to the project for the last two years until early this year when COVID- 19 hit the UK. Since then, she has been ill and lost her job and, therefore, she is unable to pay.
My customer received a letter from the company saying that if the outstanding amount is not paid within 30 days, then they will take her to court. They say that they would cancel her plot and she will lose all MONEY paid so far.
My client needs payment delay until her situation improves but this request has been declined. The money secured under the ESCROW account. Can the developer have the power to take money from the escrow account?
What is her right under Dubai law? Can she do anything to avoid court order? The UK is in lockdown at the moment with no proper or normal banking functions.
Thank you!
Jun 9, 2020
1551

Premium
Other answers by
What can I do if I cleared the travel ban at the police station but it still cannot get a clearance certificate? 0
I had a case at Al Barsha Police Station, Dubai, for one year.
On 22 April, the court announced a verdict and imposed a fine of AED 5000, which I paid on the very next day and got the certificate from DPP, which I took to the Al Barsha Police station and submitted there.
The police officer told me that they have removed the travel ban, and the records will be updated in other emirates within 24 hours.
It's been more than 48 hours now since I applied for a clearance certificate on the MOI app, and it has turned into status "review with the concerned party."
I don't have any other cases, only this case, for which I paid the penalty already.
Seeking expert advice, please.
May 16, 2025
17
Why was my first UAE employment visa rejected if there’s no travel history? 0
Hi,
My employment visa was rejected without any reason stated. I contacted MOHRE, and they said it was rejected by ICP Abu Dhabi. I have never been to the UAE or any other country.
This is my first visa application. I am from Pakistan, and I heard there is a shadow ban on some cities in Pakistan.
I contacted ICP, but they said there is no ban on any nationality.
May 16, 2025
16
What is the procedure to stay in the UAE if the medical test showed unfit due to HIV? 0
Seeking legal advice.
I was working in the UAE for almost 12 years, and I am on a visa renewal. However, my medical is unfit due to HIV.
My employer is willing to help me if there is any way to process the renewal of my visa.
What can be the procedure for me to be able to stay and renew my visa and be able to seek medical treatment in the UAE?
May 15, 2025
23
Can I email my tenant the non-renewal notice, or does it need to be notarized? 0
Hello,
If I am to evict my tenant at the end of the tenancy (property in Abu Dhabi), can I send the tenant an email (registered in Tawtheeq), or does the notice have to be through the notary public or registered mail?
Do I need to give a reason for non-renewal?
May 15, 2025
21
How can I lift an immigration ban to be able to process my new emplyment visa? 0
Hi Sir,
I am S. and I am facing a one-year labour ban (as per my knowledge, and the same is mentioned in the cancellation paper too).
Now I have a new offer with [-----] company in a free zone, but things were not processed because of this ban. They asked me for the immigration clearance.
How can I clear this?
My previous contract was under a limited term, so even the salary basis is not helping me.
From other sites, I came to know it is possible, but I still have no idea how.
Can you suggest a solution?
May 14, 2025
30
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