Q: A holiday tour operator is not refunding me the amount paid because the tour got cancelled due to delayed visa receipt.

Q: Hi, I have a dispute with one immigration consultancy firm in Dubai. I have signed an agreement with them for seeking their services two years ago. However, later I came to know that they have not provided complete information for qualification on the first instance due to which my case does not qualify at all for Canadian immigration. Now, I am asking for cancellation of the agreement, which they refuse claiming it was my mistake. Kindly advise regarding the right forum and the way to proceed legally with my case. Regards, Mudassar Farooq

Q: I had signed up with an immigration consultant for immigration to Canada. According to the contract I would be refunded the full amount if my application did not get through in a year. I had asked for a refund and they have only approved 2560/- out of around Dhs 9500/-. I need help to resolve this issue. Thanks.

Q: Breach of contract - cleaner/nanny. The company providing the services breached the terms of the contract. I need advice on my legal options.

Q: I am just wondering, one of my clients has cancelled the awarded contract before the execution of the contract according to the termination clause which states that the contract can be cancelled by giving a 5 days' notice. However, we have spent reasonable time and resources for the execution of services since the award of the contract. Do we have any legal ground to ask for partial compensation?

Q: Hi, I'm L. My story is I paid for consultation services going to Poland for a work permit. I initially paid AED 3k last Jan. 30 and said the other amount which is 3k will be paid on Feb 28. I'd sign an agreement after the initial payment then just 2 days I realized I need the money, so I asked for a refund. I called the agent I was talking to, which she says at first that she was working for 12 years on that company, did not know about refund and have to wait for a week to answer the question. But then 1 week had passed, I called again and it was not her who answered the call, and told me she was on vacation. So, I decided to go there and ask the reception regarding the refund and she answered that she doesn't know. Before I went there to ask about a refund, I have already read it. There is refund but should be within30 days from the 1st day of signing the agreement. So I told her I have read that there, how come you don't know? And I already sent a notice that they should answer my questions regarding refund and hoping I could get. The notice letter which told them to answer my questions regarding a refund, I made it myself though browsing. Let's get back to the story, so the receptionist there gave me emails and numbers to contact, it was written there contract department and legal department. Well, before she gave me those emails, the agent I was talking to had given me the legal department email address which I sent the notice letter. So the receptionist told me to wait for their response but a week had passed, and no reply at all. This agency was sending me a notice to pay the remaining balance which confuses me because I was refunding the money. Then sent me a legal notice after a week which now I didn't ignore. For the first time, their legal department had a response but a legal notice. What is this?. So I replied to that, I had a long message that I request a refund and will not expect to pay anything because just 2 days of initially paying I request for a refund because I need the money to help my loved ones and we are on a pandemic situation. My questions are, were actually two and both paid on the same date but he's the only one who receives email that he needs to attend a civil dispute on Dubai courts on April 21, any help or actions he can make? For me any legal actions I can make before they send me email against me which clearly I should be the one submitting a complaint.

Q: I have a contract with an interior design firm. They estimated the decor work and furniture delivery will take 3-4 months in the contract. The furniture arrived in 6 months; some parts are damaged/not like the original agreed on designs and the decor work is yet to be finished which is a full year and a half after the contract was signed. Since it was not done on time, I had to book other venues to hold some private ceremonies which I would have done in my home and they were told about that from the beginning when the deadline was established. What are my legal options?

Q: Hello, We purchased a membership with a travel & tours agency. When we tried to use it, they failed to arrange the booking even though it was 4 months in advance. After that, they didn't refund the amount that was needed for the booking.

With the introduction of the new procedures for obtaining a power of attorney (POA) remotely in the UAE, after it was mandatory to appear in person in front of the notary public as a global rule to ensure the identity and intention of the person requesting a POA, we put between your hands this brief guide for how you get it done.

The Law sets up the legal framework for the protection of consumer rights in the UAE. The Law establishes the Higher Committee for Consumer Protection and the Consumer Protection Department, and sets up the fines for breach of its provisions.

The provisions of this law, promulgating UAE Civil Code, govern the civil transactions in the United Arab Emirates. The commercial transactions remain subject to the laws and regulations applicable in their regard.

The provisions of this Federal Law, known as the "New Consumer Protection Law", govern Consumer Protection regulations in the United Arab Emirates. The New Consumer Protection Law repeals the previous UAE Consumer Protection Law (Federal Law No. (24) of 2006 on Consumer Protection).

The provisions of this Cabinet Resolution No (12) of 2007 Concerning the Executive Regulations of Federal Law No (24) of 2006 on Consumer Protection.