Questions & Answers
483
A travel agency fails to arrange a booking and refuses to refund the money
Hello,
We purchased a membership with a travel & tours agency.
When we tried to use it, they failed to arrange the booking even though it was 4 months in advance. After that, they didn't refund the amount that was needed for the booking.
26 Oct 2022, 12:20
Dear questioner,
You can file a case against the agency, depending on which Emirate they are based in.
If they are in Dubai, you may first file a complaint with the DED (Dubai Economy and Tourism Department) which deals with consumer protection.
Regards,
Kha advocates
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