Questions & Answers
Questions & Answers
10 available 10 • View allClaiming money back from a travel agency due to poor services


4
Q: Hello Legal Expert,
A tour & travel company located in Dubai has promised many things at the time of selling tour package, however, they failed to provide services on the ground.
After so much communication with them, they accepted the fact of their poor services and agreed to cancel my membership and promised to return my money.
However, they keep deferring the date for money return. Later, they said that money will be returned in 6 installments through bank transfer; no post-dated cheques. I agreed to this proposal also.
As per the last email from them, the 1st installment was due on 5th Jan, but again they failed to pay the money and always give new excuses.
I have all the email communication of their false promises. So please advise further legal action I can take against this company.
Thanks for your advice.
A.J.



Feb 29, 2020
2494
Legal action for commercial refund from the seller
0
Q: Hello, Sir/Madam
Can you advise some lawyer who can help us? We need lawyer support, we have a problem with a Dubai-UAE company.
We paid this company on 05 December 2016 for 1 container of cigarettes and they promised us to deliver to the UAE within 25 days.
Until now, they are delaying this delivery and saying that the container has already arrived, but it is with Dubai custom and we heard those stories until now.
They refunded most of the amount, but still missing near 18000$ and their last payment was in May 2018. Now they play games and always lie and answer with stories like he answered all those 2 years.
Please advise what we need to do and how much it will be for us.
Let me know please.
Regards,
Viktor Lunkevics
General Manager
GLOBAL STOCKS OU
+371 22365305 / +372 54944080

Dec 4, 2018
776
Breaching contract by the service provider and possible action

2
Q: Compensation for poor performance & false accusations.
We hired a consultancy agency to provide us with their services. During our working relationship, the deliveries were consistently late, and the service was unreliable.
We gave them numerous chances to improve performance and meet timelines.
The details of these problems have been communicated to them repeatedly but they did not address the problems in a timely manner, causing us extra expenses in addition to mental and emotional agony.
During the project, my father passed away & they have used this matter as an excuse to pause work on the project without notifying us causing us further delays.
Recently, we serviced them a notice for contract termination for their failure to adhere to mentioned services.
In response, they have wrongfully accused me of talking badly about their staff & making insulting & inappropriate comments about their work which have made the working relationship difficult.
Do we have legal rights to pursue?


May 14, 2019
580
Legal action against a travel agency for breaching the agreement

1
Q: Hi.
I’m F.
I've paid AED 18,700.00 to a holiday company named "-----" in Dubai for a vacation package of 28 Days Worldwide for 3 Adults and 1 kid valid for 10 years, plus additional benefits of:
- 14 Days fully paid trip for 3 Adults and 1 Kid with tickets for Europe/Asia/Africa
- 2 Night UAE stay/ 1 Night stay Cove Rotana
- 7 Local Activities in the UAE
We were clearly informed there will be no blackout dates and only had to inform in advance for booking. Now they are saying it is subject to availability.
We have been really flexible and only asked them to provide beach-facing hotel options for any weekend or public holidays but they have only provided us with 1 hotel option for weekdays when we cannot travel.
We have requested a sample itinerary for hotel options for Europe but there has been no response from them. So far they have failed to provide any service promised in the contract.
Please advise on this matter.


Oct 28, 2021
610
The supplier is not delivering the service after payment. What to do?


1
Q: Dear sir/madam,
Our supplier has taken money, and we have proof. He is not delivering for 6 months.
Can we put a travel ban on him?



Sep 6, 2022
257
How can I claim my money back from a travel agency for not fulfilling their obligation?

4
Q: Dear Legal Team,
I have been scammed by a local travel agency based in Dubai. They offered me to pay in advance at the beginning of 2022 beginning for a cheaper tour package.
But I was not able to travel in 2022. Eventually, they didn't refund my money in 2022 and did not carry it forward in 2023.
How can I take my money back?


Jan 11, 2023
579
How to file a complaint against a tourism company for breaching contract?
1
Q: Dear Sir,
We paid AED 7000 to a tourism company for a holiday package. They were replying to our messages for a few weeks but now all their contact numbers are closed and they don't respond to our emails.
They are not providing any of the services mentioned in the contract. We request you to guide us on how we can file a complaint against this company and get our money back.
Thank you

Mar 9, 2023
289
Filing a complaint against a deceptive travel agency


1
Q: Dear Sir/Madam,
I would like to know the procedure for filing a complaint against a cheating business firm that sells travel packages but does not provide the service.
They are registered in the Sharjah Free Zone.
Is there any expense for this?



Nov 12, 2023
2057
I gave a brand expensive watch to agent for service and they changed delivery and fees. What can I do?




0
Q: Dear.
I gave a brand and expensive watch to an agent for service. Only 'normal service' at the beginning of 2024. They gave me an estimate and completion time and on this basis, I agreed.
Later, they changed the price for service and time for completion many times without my agreement, I told them this was not acceptable because I already agreed and given my watch.
Until now, my watch is not done and they have not replied to me with an update or anything. I have already reported this to consumer protection in Dubai.
They already spoke to them but no use and told me I could try legal action if I wanted. I am confused and cannot believe a famous shop can do this with a business license and take valuables like this.
Kindly give me an idea of what I can do. I have all communications in email and sms.
Thank you.





+5
Nov 13, 2024
59
I bought a holiday package from a tourism company and they breached the contract terms. What to do?



0
Q: I bought a holiday package from a tourism company. The main privilege is to get a 6N/7D annual holiday for 2 adults and 2 children on a bed and breakfast basis with return airport transfers and 1 sightseeing tour in 4-star associated worldwide hotels for a period of 5 years.
Fast forward to my 2nd-holiday request for Jan 6-9, 2025 in Victoria, British Columbia, Canada, the hotels they've been providing me are all non-inclusive of breakfast and mostly are 3-star rated except Double Tree by Hilton hotel.
I insisted that I would not accept any of the hotel options since they were not following the contract by not providing breakfast as well.
What they did is they provided me options with breakfast but all are located in Toronto, Ontario, Canada. My flight ticket and itinerary are arranged, and although they don't say it, what they imply in their last proposal is for me to change the state I should visit in Canada.
I want to know if they are allowed to do this or if I can sue them.




Dec 27, 2024
51
Laws & Regulations
4 available 4 • View allFederal Law No. (5) of 1985 On the Civil Transactions Law of the United Arab Emirates 96
The provisions of this law, promulgating UAE Civil Code, govern the civil transactions in the United Arab Emirates. The commercial transactions remain subject to the laws and regulations applicable in their regard.
Dec 15, 1985
148340
Federal Law No. (24) of 2006 On Consumer Protection 8
The Law sets up the legal framework for the protection of consumer rights in the UAE. The Law establishes the Higher Committee for Consumer Protection and the Consumer Protection Department, and sets up the fines for breach of its provisions.
Aug 13, 2006
9916
Federal Law No. (15) of 2020 on Consumer Protection 0
The provisions of this Federal Law, known as the "New Consumer Protection Law", govern Consumer Protection regulations in the United Arab Emirates. The New Consumer Protection Law repeals the previous UAE Consumer Protection Law (Federal Law No. (24) of 2006 on Consumer Protection).
Nov 10, 2020
584
Cabinet Resolution No (12) of 2007 Concerning the Executive Regulations of Federal Law No (24) of 2006 on Consumer Protection 0
The provisions of this Cabinet Resolution No (12) of 2007 Concerning the Executive Regulations of Federal Law No (24) of 2006 on Consumer Protection.
Mar 29, 2007
202

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View allالضمانات التي تحصل عليها شركة التمويل مقابل إعطاء قرض 0
حصلت على قرض شخصي وكريدت كارد من مؤسسة للتمويل بإجمالي ٥٠ ألف وتعثرت لفترة والآن يطالبونني بدفع مبلغ ٢٠٠ ألف درهم بالفوائد وكنت أعطيتهم شيك بقيمة ٤٢ ألف وقتها.
سؤالي:
هل يوجد سند لأمر داخل عقد القرض (الأبليكيشن) الخاص بالشركة التي وقعت معها في البداية؟
أم لا يملكون ضمانًا آخر يُمكِّنهم من مقاضاتي به سوى الشيك الذي أعطيته لهم فقط؟
مع جزيل الشكر!
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اشتغل حسب العقد واستلم الدفعة الثانية وأوقف العمل ويرفض المواصلة. تبين لي بعدما حاولت أن أقدم شكوى ضده أنه يستخدم ختم وعقد لشركة منتهية في سنة 2013 ولا يوجد لديه أي ترخيص.
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تقدمت بطلب تنفيذ ولم تدفع الشركة لي أي مبالغ حتى الآن!
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