Q: Hi, I just wanted clarification on something. I recently wrote to a clinic where I had a bad experience - in a private email - to complain about the service. The clinic has now threatened me with breach of Federal Law. I haven't published anything on social media but did say in my email that I wouldn't recommend the clinic on platforms where families chat about which clinic they should choose for IVF. How much in trouble am I with the Clinic? What can they do? I was just expressing my personal experience! Thank you.

Q: I bought some equipment online and made the payment online as well, however, the quality of the shipment is not as per the standard and is very poor. I have been sending them several emails with no reply. How can I get my money back or how can I pursue them?

Q: Can I ignore Etisalat’s marketing calls or there are some legal ramifications for this?

Q: Good morning Sir, If there is some problem with DU billing, can they file a case for AED 2000? And if they file a case, how will I know about this because I don't have the same number which I had it before?

Q: Hi I have a due amount of Etisalat post-paid bill of AED 300 for the month of March. I went to India for some urgent work. When I came after 30 days, the bill was AED 600. They charge me some services also. I asked them to cancel the connection, and they said it will be a charge of AED 150. I was not under any contract. They didn't inform me and stopped my incoming and outgoing, and continued to charge me every month and the bill became 1600 till today. I filed a complaint in Etisalat also that I want to settle down the bill, but I will only pay for the amount which I had used. I will not pay for the additional charges they are putting illegally. Now, I received a call from Tashil and a message that my credit score rating is being impacted. I told them I want to pay but for the amount which I used, not any kind of false charges. What effects can it make on my credit bureau as it's almost 15 days and I didn't receive any single follow up from Etisalat? Actions

Q: A chiller company (X) in Dubai is charging AED 2/ton while all other chiller companies charge much less (e.g. (Y) charges AED 0.568/ton). So the difference is huge between those 2 companies. For a 1 bedroom apartment within the same month, X is charging AED 1100 while Y is charging 618 which almost half. Are there no regulations from the government for cooler charges? And shouldn't there be some customer rights on how much chiller companies can charge? Thanks.

Q: In our company, sim cards du connection are not working last two days without any information. I need help to recover the business loss.

The Law sets up the legal framework for the protection of consumer rights in the UAE. The Law establishes the Higher Committee for Consumer Protection and the Consumer Protection Department, and sets up the fines for breach of its provisions.

The provisions of this Federal Law, known as the "New Consumer Protection Law", govern Consumer Protection regulations in the United Arab Emirates. The New Consumer Protection Law repeals the previous UAE Consumer Protection Law (Federal Law No. (24) of 2006 on Consumer Protection).

The provisions of this Cabinet Resolution No (12) of 2007 Concerning the Executive Regulations of Federal Law No (24) of 2006 on Consumer Protection.