Q: It's a query regarding the fraudulent transactions on my credit card last March 31, 2017. I was having my annual leave in Manila, Philippines (March 10, 2017- March 30, 2017) and Japan (March 30, 2017- April 9, 2017), which I have all the boarding passes and copies of passport pages as a proof. The last time I used my credit card was in NAIA airport, the Philippines, to pay my travel tax for travelling to Japan and this proves that my credit card is in my possession while I was in Japan. But then on March 31, 2017, I received an SMS from Emirates NBD bank that my card has been used for Aramex (AED 174.01), Souq.com (AED 5,581.00) and Sharaf DG (AED 3,717.00) transactions for the total amount of AED 9472.01. I immediately called the bank and asked them to block my credit card on that same day. As soon as I was back in Dubai (April 9, 2017), I called the bank and filed a complaint. I also filed a police case which I also sent to the bank but still, they didn't honour everything and threatening me every time.

Q: Hi, I worked in Dubai for 3- 4 months during 2013 but left the job and left for India. My bank account was open at that time and one of my colleagues started to use my credit card after I left Dubai without my knowledge. He added his account to the beneficiary and done some transactions. I used to get some emails from this bank and thought these were some spam or marketing emails and did not give much attention. But recently, I checked one of the mail and found that my credit is being used, having outstanding amount around AED 12,000. I then checked my old emails and found that these are done by the colleague in that company. I don't know what should I do. This is a clear forgery act done by this guy in my name. I need take some action for this. Please advise. Thanks and regards.

Q: I issued a general power of attorney to my friend who was supposed to take care of some things while I was away. When I came back I found out that he sold my cars and all properties to himself. I am going to cancel the power of attorney this week, can I submit a claim for my money, cars and properties? Thanks

Q: I left the UAE in October 2015 and forgot to cancel my credit card. In April 2016, using my login I wrote to the bank to close the card since I had no outstanding amounts at the time of leaving the UAE or requesting the closure, . ADIB didn't cancel the card and levied the annual charge in November 2016. In Sep 2017 I received an email from trust DC stating that they are the legal advisor of ADIB and I owe ADIB AED 1003. At the time of renewal, I didn't have a valid visa and Emirates ID. Now, ADIB is putting the onus on me and asking me to pay. They are not responding to emails and I cant call them as I am in India. Please advise regarding the forward path.

Q: I already closed my credit card from Dubai First 2 months ago. Now, they cannot issue me a clearance letter because they said I have an open police case according to the person I talked to on their hotline. Why do I have an open police case if my account is already paid and closed 2 months ago?

Q: Dear Sir/Madam, Yesterday, I deposited money in a wrong account by mistake in an ATM machine. How can I get it back? Please advise!

Q: Hi Late last year, I was frauded and lost money from my bank account online by an unknown person who somehow made an online purchase using my debit. I reported it to the bank immediately when I noticed the fraudulent activity and at the same time managed to block and replace the card. Following with the bank, they brushed off the case and informed me to report it to the police which I did but to no help as I was told the only way was to register the case online. Until now, nothing came out of it. Is there anyone here who can really help on the way forward? I feel I did all I was required to do but no help. I have a family and kids and this was so much money to lose for a regular expatriate like me. Please, can someone advise?

This Law promulgates the Federal Penal Code (Criminal Law) of the United Arab Emirates. Crimes and chastisement punishments shall be determined in accordance with the provisions of this Law and other penal codes.

The provisions of this Federal Decree-Law No. (31) of 2021 Promulgating the Crimes and Penalties Law, known as the "New UAE Penal Code", governs criminal actions in the United Arab Emirates. The New Penal Code repeals the previous UAE Penal Code (Federal Law No. (3) of 1987 Promulgating the Penal Code).