Questions & Answers
Questions & Answers
10 available 10 • View allCan consumer be sued for a negative review?
24
Q: Hi, I just wanted clarification on something.
I recently wrote to a clinic where I had a bad experience - in a private email - to complain about the service. The clinic has now threatened me with breach of Federal Law. I haven't published anything on social media but did say in my email that I wouldn't recommend the clinic on platforms where families chat about which clinic they should choose for IVF.
How much in trouble am I with the Clinic? What can they do? I was just expressing my personal experience!
Thank you.

Jan 29, 2017
5940
Consumer rights: online purchase
2
Q: I'm residing in Kingdom of Saudi Arabia and a citizen of India. I ordered a new Samsung Galaxy Edge Plus mobile on 05-04-2017 from www.dubaiphonestoes.com which is located in Office No-03, Ayal Nasir 116-447 Deira, Dubai, UAE. I received the product through DHL and Fetchr on 09-04-2017 and I paid SR1250.
On 14-04-2017 when I unpacked the phone I was shocked because the phone was not the normal one what I ordered and it was a customized model mobile for AT&T. I can’t use my Saudi SIM-cards in the mobile.
Also, the box for phone says the mobile color is Safire black and the product inside is gold. How it comes?
They also specify the country of origin is Dubai and the product is from the USA. And when I made the order in the special request I mentioned I need a 64 GB Phone and they sent me a 32 GB phone.
The website www.dubaiphonestores.com is registered in an Indian address and they are operating from Dubai.
How can I legally fight with them with UAE laws?

Apr 30, 2017
791
Consumer protection and the concept of "cooling period"
1
Q: Is there a law regarding a "cooling period" on an item purchased?
We had a problem with a company distributing vacuum cleaners in Sharjah, we have returned the item to them as we felt like being pressured to buy without giving us time to think before buying, and their contract states that I have to pay 4,000 Dirhams as a cancellation if I return the item within 3 days.
Is it legal? Where is the 3 day cooling period?

May 17, 2017
1725
The right to claim money from salon after bad hair treatment
11
Q: I had a keratin treatment on December 31 and after a day I complained as they have damaged my hair. They advised me to blow dry my hair every after the shower.
I tried it for a few days until I got tired and it isn't supposed to be this way, so I went back to the salon and talked to the owner.
She claimed that it's their mistake and advised me to give my hair a rest for 2 weeks so they can do the same treatment again. I agreed.
However, I am hesitant that my hair might be more damaged as it is already brittle and crumbled. It's totally destroyed. I have another week to do the same procedure again.
Can I demand to take my money back and not do the same treatment again?

Jan 16, 2021
2638
How to post a review of a bad service in a legal way?
2
Q: Dear Sir/Madam,
I asked a veterinary clinic to tell me what the names of the last medications I paid for were. The vet had handed them to me in a rush and never billed me, and I had come in on my own to pay.
The receipt for which I thought the payment was turned out to be for something completely different. The vet has no notes on the matter. Same with the manager who took the payment.
I have asked them to check the CCTV as I remember the date and time, but no answer. I don’t know if this is illegal!
If I mention this incident in a review, could there be legal repercussions for me?

Sep 6, 2021
345
Can a business based in Germany sue a customer based in Dubai for defamation?


1
Q: Can a business based in Germany sue a customer based in Dubai for defamation because of a google review based on facts?
What are the possibilities and does Dubai allow foreigners to sue?



Nov 11, 2021
272
Posting photos of somebody on social media without permission

3
Q: The staff of my company posted my photos on social media without any permission because of the delayed payments.
Is it acceptable?


Nov 10, 2021
1192
Filing a complaint against an employee through the online channel of the company
1
Q: I have complained against an employee via their online complaint channel. She has put a police case saying that I defamed her.
How is it possible for a company to give her all my details?
And can she succeed with this case?
I used a legal channel to complain rather than posting it on social media.

Nov 14, 2021
257
Is posting a negative comment on Facebook considered illegal?


3
Q: Dear sir/madam,
Is posting a negative comment on Facebook against a company considered illegal and the company can open a criminal case?



Aug 27, 2022
942
Can a company share its negative experiences with another company on social media?

0
Q: We as a company in Dubai had bad service from another company in Ajman.
We want to share our negative experiences supported with timelines and evidence on LinkedIn and mention their name, is that legal in the UAE?


Sep 21, 2022
251
Legal blog
1 available 1 • View allInfluencer Licensing & VAT in the UAE 0
An interview-format article covering the topic of influencer licensing and VAT in the UAE. This is from the legal podcast of lawyer Ludmila Yamalova, the founder of Lawgical with LYLAW.
May 19, 2021
658
Laws & Regulations
3 available 3 • View allFederal Law No. (24) of 2006 On Consumer Protection 8
The Law sets up the legal framework for the protection of consumer rights in the UAE. The Law establishes the Higher Committee for Consumer Protection and the Consumer Protection Department, and sets up the fines for breach of its provisions.
Aug 13, 2006
9962
Federal Law No. (15) of 2020 on Consumer Protection 0
The provisions of this Federal Law, known as the "New Consumer Protection Law", govern Consumer Protection regulations in the United Arab Emirates. The New Consumer Protection Law repeals the previous UAE Consumer Protection Law (Federal Law No. (24) of 2006 on Consumer Protection).
Nov 10, 2020
611
Cabinet Resolution No (12) of 2007 Concerning the Executive Regulations of Federal Law No (24) of 2006 on Consumer Protection 0
The provisions of this Cabinet Resolution No (12) of 2007 Concerning the Executive Regulations of Federal Law No (24) of 2006 on Consumer Protection.
Mar 29, 2007
223

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Can a real estate agency hold a percentage of a property sale until transfer is done? 0
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