Q: I asked a veterinary clinic to tell me what the names of the last medications I paid for were. The vet has no notes on the matter. I have asked them to check the CCTV. No answer… A: Make sure not to mention names or to accuse a person on his own, you can generally mention the incident…

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How to post a review of a bad service in a legal way?

Dear Sir/Madam,

I asked a veterinary clinic to tell me what the names of the last medications I paid for were. The vet had handed them to me in a rush and never billed me, and I had come in on my own to pay.

The receipt for which I thought the payment was turned out to be for something completely different. The vet has no notes on the matter. Same with the manager who took the payment.

I have asked them to check the CCTV as I remember the date and time, but no answer. I don’t know if this is illegal!

If I mention this incident in a review, could there be legal repercussions for me?

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Ahmed Gabr

Elnaggar & Partners

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6 Sep 2021, 05:56

Dear questioner,

In your review, make sure not to mention names or to accuse a person on his own, you can generally mention the incident without pointing to some person, make your review a general review always and make it harsh constructive feedback.

Example:

I wouldn't recommend anyone to deal with that place. On January 1st, 2021, I had ...... and I reported the incident to ..... So far, no one has helped me out.

11 Sep 2021, 18:23

Thank you for answering, it is greatly appreciated.

When you say, "I reported the incident to..." could I say the manager? Or is that singling out the person too much?

I have had several very unprofessional interactions with this manager/owner trying to resolve matters and had been thinking to mention this.

13 Sep 2021, 10:50

You are most welcome!

It's okay to mention the position but no names.

20 Oct 2021, 16:53

As an update, after dodging me for some time, the manager/owner has refused to check the CCTV to find out the names of the medications they failed to document.

Aren't veterinary clinics legally obligated to document all prescribed medications?

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