أسئلة وأجوبة
أسئلة وأجوبة
3 متاح 3 • عرض الجميعرفع قضية ضد وكالة سفر لخرق العقد

1
س: مرحبًا،
لقد دفعت 18,700 درهمًا إماراتيًا لشركة تنظيم عطلات اسمها "-----" في إمارة دبي مقابل حزمة إجازة مدتها 28 يومًا حول العالم لثلاثة بالغين وطفل واحد صالحة لمدة 10 سنوات، بالإضافة إلى مزايا إضافية تتمثل في:
- رحلة مدفوعة الأجر لمدة 14 يومًا لثلاثة بالغين وطفل واحد بالإضافة إلى تذاكر لأوروبا / آسيا / إفريقيا
- إقامة لليلتين في دولة الإمارات / إقامة ليلة واحدة في منتجع الكوف روتانا
- سبعة أنشطة محلية في دولة الإمارات
لقد تم إبلاغنا بوضوح أنه لن تكون هناك تواريخ محظور فيها الحجز، وأنه ليس علينا سوى الإبلاغ مسبقًا من أجل الحجز. ولكنهم في الوقت الحالي يقولون إن الأمر مرهونًا بالتوافر.
لقد كنا مرنين حقًا ولم نطلب منهم سوى توفير خيارات للفنادق المواجهة للشاطئ خلال عطلة نهاية أسبوع أو أي عطلة عامة، لكنهم قدموا لنا خيار فندق واحد فقط خلال أيام الأسبوع حيث لا يمكننا السفر.
لقد طلبنا نموذجًا لخط سير الرحلة بشأن الخيارات المتاحة للفنادق في أوروبا ولكن لم نتلق أي رد من جانبهم. حتى الآن تخلفوا عن تقديم أي خدمة وعدوا بها في العقد.
يرجى تقديم المشورة بشأن هذه المسألة.


2021/10/28
665
How to file a complaint against a tourism company for breaching contract?
1
Q: Dear Sir,
We paid AED 7000 to a tourism company for a holiday package. They were replying to our messages for a few weeks but now all their contact numbers are closed and they don't respond to our emails.
They are not providing any of the services mentioned in the contract. We request you to guide us on how we can file a complaint against this company and get our money back.
Thank you

2023/03/09
314
Refund of a cancelled holiday tour due to visa delay
1
Q: A holiday tour operator is not refunding me the amount paid because the tour got cancelled due to delayed visa receipt.

2017/10/02
772
قوانين وتشريعات
2 متاح 2 • عرض الجميعFederal Law No. (3) of 1987 Promulgating the Penal Code 29
This Law promulgates the Federal Penal Code (Criminal Law) of the United Arab Emirates. Crimes and chastisement punishments shall be determined in accordance with the provisions of this Law and other penal codes.
1987/12/08
47952
Federal Law No. (18) of 1993 Issuing the Commercial Transactions Law 19
This Law applies to merchants, as well as to all acts of commerce carried out in the UAE by any person even though he be not a trader. Commercial matters regarding which specific Federal laws are issued shall be subject to the provisions of such laws, and to the provisions hereof which do not contradict with said laws.
1993/09/07
33060

متميز
إجابة أخرى من
لا توجد إجابات
عرض الجميعMy previous organization has not yet released EOSB because I contacted a client. Is this legal? 0
I recently joined a new organization in the Hamriyah Free Zone, and my previous organization has not released my end-of-service benefits.
The HR has instructed the finance team not to do so because I had contacted one of their clients.
In my DMCC contract, there is no Non-Compete clause, but the offer letter has one, and now they are not releasing the end-of-service.
Is this legal? What are my rights?
2025/04/30
11
How many days do I need to wait for company cancellation following resignation and notice? 0
Hello,
How many days do I need to wait for company cancellation following resignation and one-month notice?
2025/04/29
25
Employer agreed to settle before MOHRE. What if they don’t pay the promised amount? 0
Hello,
I already have a dispute order with MOHRE. Then my employer became willing to settle the case.
What should I do in case they do not follow through with the promised amount to pay?
2025/04/29
33
What can a company do if an employee agrees to stay but then stops reporting to work? 0
Hello,
My employee provided a resignation. Our company offered a salary raise and made a deal with him where he agreed to continue with us, but it’s not on paper.
He suddenly stopped coming to work, stating he doesn’t want to work anymore.
What rights do we have as a company, and what can we do about it?
2025/04/30
6
Despite a waiver, the case is still with the public prosecution. Can I travel? 0
Hello,
I had a case regarding fraud by technical means, and we did a tanazul.
It was attested and submitted to the court, but the case still hasn’t been dropped and is now with the public prosecution.
What do I do now, as I need to travel urgently?
2025/04/28
23

متميز
إجابة أخرى من
لا توجد إجابات
عرض الجميعMy previous organization has not yet released EOSB because I contacted a client. Is this legal? 0
I recently joined a new organization in the Hamriyah Free Zone, and my previous organization has not released my end-of-service benefits.
The HR has instructed the finance team not to do so because I had contacted one of their clients.
In my DMCC contract, there is no Non-Compete clause, but the offer letter has one, and now they are not releasing the end-of-service.
Is this legal? What are my rights?
2025/04/30
11
Does filing an online rental dispute by a landlord lead to a travel ban on the tenant? 0
Hello,
Does the initiation of an online rental dispute case by a landlord in Dubai automatically lead to the imposition of a travel ban on the tenant?
This is not related to bounced cheques; the dispute concerns wear and tear versus damage claims by the landlord.
2025/04/28
9
How can we claim our money back if the cheque we received have bounced for insufficient funds? 0
We received a cheque which has now bounced. We have tried for over a month and a half now to get a new cheque from the person, and every day he says the next day.
We need the money now. We have been to the police station, and they said they can not do anything as the reason the cheque bounced is "Insufficient funds."
We have been to Al Barsha - Dubai Courts, and they said there is nothing they can do about it.
We are not sure what we can do. We need the money asap to pay our kids' school fees, let alone all the interest we have lost.
2025/04/28
35
After 11 months of work, how many leave days is an employee entitled to? 0
Hello,
I want to inquire regarding my leave privileges. I am now 11 months in my company. How many leaves am I privileged to?
Based on Decree-Law No. 33 of 2021 regulating labour relations and its executive regulations, you are entitled to a paid weekly rest for not less than one day, as specified in the work contract or the work regulation.
The Council of Ministers may increase the weekly rest day stipulated in this article. The Decree-Law and its executive regulations also stipulate that you are entitled to an annual leave with full pay as follows:
- Thirty days for each year of your extended service.
- Two days per month in respect of any employee with more than six months and less than one year of service.
- Leave for parts of the last year of your service in case it is terminated before you use your annual leave balance.
Now my question is: do I have 22 days I can use? Can someone explain to me in detail?
Thank you!
2025/04/28
37
What can I do if I got a judgment in absentia for selling medicine without a license? 0
I got an order of 6 months imprisonment and deportation for a judgment in absentia by the Sharjah court for selling medicine without a license. I was not involved in the case directly; my friend used my car, and he had my bank card.
They made a confession that they were working for me and made a false claim that they had transferred money to me. As I am outside the country, I came to the UAE to solve my case.
I got detained at the airport, and the CID asked me some questions. I mentioned they didn’t transfer me a single Dihram, so he let me go, as the case was already open for appeal.
In the first instance court, they gave me the same verdict, then I appealed and attached documents like bank statements and my company details, which were not mentioned before.
They gave a date for the judgment, but it was not issued, and they gave the next date. I have been suffering a lot for the last 3 months here in the UAE and for 6 months back home.
So my question is that what will happen next?
Will the case be open for retrial, and will the CID be convinced by my logic?
Can they drop charges, or now the court decide only?
2025/04/25
42

متميز
إجابة أخرى من
لا توجد إجابات
عرض الجميعEmployer agreed to settle before MOHRE. What if they don’t pay the promised amount? 0
Hello,
I already have a dispute order with MOHRE. Then my employer became willing to settle the case.
What should I do in case they do not follow through with the promised amount to pay?
2025/04/29
33
What can a company do if an employee agrees to stay but then stops reporting to work? 0
Hello,
My employee provided a resignation. Our company offered a salary raise and made a deal with him where he agreed to continue with us, but it’s not on paper.
He suddenly stopped coming to work, stating he doesn’t want to work anymore.
What rights do we have as a company, and what can we do about it?
2025/04/30
6
Despite a waiver, the case is still with the public prosecution. Can I travel? 0
Hello,
I had a case regarding fraud by technical means, and we did a tanazul.
It was attested and submitted to the court, but the case still hasn’t been dropped and is now with the public prosecution.
What do I do now, as I need to travel urgently?
2025/04/28
23
Does filing an online rental dispute by a landlord lead to a travel ban on the tenant? 0
Hello,
Does the initiation of an online rental dispute case by a landlord in Dubai automatically lead to the imposition of a travel ban on the tenant?
This is not related to bounced cheques; the dispute concerns wear and tear versus damage claims by the landlord.
2025/04/28
9
How can we claim our money back if the cheque we received have bounced for insufficient funds? 0
We received a cheque which has now bounced. We have tried for over a month and a half now to get a new cheque from the person, and every day he says the next day.
We need the money now. We have been to the police station, and they said they can not do anything as the reason the cheque bounced is "Insufficient funds."
We have been to Al Barsha - Dubai Courts, and they said there is nothing they can do about it.
We are not sure what we can do. We need the money asap to pay our kids' school fees, let alone all the interest we have lost.
2025/04/28
35
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