أسئلة وأجوبة
أسئلة وأجوبة
3 متاح 3 • عرض الجميعCan I travel outside Dubai if I have unpaid Etisalat money by postpaid subscription?


2
Q: I owe Etisalat money by postpaid subscription.
Will I be able to leave Dubai for an emergency vacation or will I be held at the airport?



2024/05/17
836
How can I get a refund for a tourism package that I was not provided with?

3
Q: Dear Sir/Madam,
In January 2013, I subscribed to a tourism package with a registered company in the UAE. We signed a contract and paid AED 11,000 for the package.
However, the company has not been providing us with the promised services. We have decided to cancel the subscription and request a refund.
The company initially said that we would be eligible for a refund after 6 months, but now they are saying that we will only be refunded after 1 year, and that is only if management approves.
The exact clause that describes the cancellation policy is:
“A subscription cancellation request received within 7 days of the enrollment/payment date may be eligible for a refund after deducting 30% administration charges and the cost of any utilized services, if any.”
Their subscription fee is 11000 and we were not informed of a separate administration charge. They are not willing to refund.
Isn’t it illegal to deny that right to a customer?
Thank you in advance for any guidance you can provide!


2023/08/02
257
Missed fitness session, now facing a "no show" fee. How can I get a refund?



2
Q: Dear Sir/Madam,
I went for a session at a fitness studio in Dubai. Before booking an appointment, you have to pay for the session. They send you a payment link and then you can book a session.
So I did this, I paid using the payment link they sent to me. I booked my appointment for tonight at 7:30 pm. I was unable to make my appointment due to client meetings running overtime. I work in a law firm myself, so you can understand how it is sometimes.
They sent me a message on WhatsApp that they would mark me as a “no show” and then they sent me a screenshot of their booking and cancellation policy, which they should have informed me of before, but failed to.
Their booking & cancellation policy states that "no show" is 100% fees applicable. My argument is that I deserve a refund of my money as they did not inform me of such a policy PRIOR to anything.
What can I do to get my money back?




2024/01/18
78
المدونة القانونية
1 متاح 1 • عرض الجميعContracts 101: Official Agreements to WhatsApp Messages 2
An interview-format article covering the topic of contracts in the UAE. This is from the legal podcast of lawyer Ludmila Yamalova, the founder of Lawgical with LYLAW.
2021/03/03
1172
قوانين وتشريعات
3 متاح 3 • عرض الجميعFederal Law No. (5) of 1985 On the Civil Transactions Law of the United Arab Emirates 96
The provisions of this law, promulgating UAE Civil Code, govern the civil transactions in the United Arab Emirates. The commercial transactions remain subject to the laws and regulations applicable in their regard.
1985/12/15
148634
Federal Law No. (15) of 2020 on Consumer Protection 0
The provisions of this Federal Law, known as the "New Consumer Protection Law", govern Consumer Protection regulations in the United Arab Emirates. The New Consumer Protection Law repeals the previous UAE Consumer Protection Law (Federal Law No. (24) of 2006 on Consumer Protection).
2020/11/10
656
Federal Law No. (24) of 2006 On Consumer Protection 8
The Law sets up the legal framework for the protection of consumer rights in the UAE. The Law establishes the Higher Committee for Consumer Protection and the Consumer Protection Department, and sets up the fines for breach of its provisions.
2006/08/13
9983

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عرض الجميعCan an LLC partner sell their shares to a third party without other partners' consent? 1
Dear Lawyers,
Can a partner in an LLC company (Dubai Mainland) sell their shares to a third party without the consent of the other partners?
If one partner wants to exit the company and the other shareholders are neither responding to this request nor giving permission, what is the way forward?
We have sent an email to the other shareholders notifying them of the intention to sell the shares, but there has been no response. Please advise.
Please advise!
2024/08/10
254
What can I do if my company is pressuring me to sign an unfair new contract? 1
Dear Lawyers,
I joined a company in Dubai. According to the contract agreement given to me by the company, if I leave before the fixed contract period, I have to give two months' notice and pay a sum of 6000 dirhams.
I agreed to this and continued to work under that agreement. However, the company has now introduced a new contract agreement, and all employees are under pressure to sign it.
The new conditions state that no employee can take a similar job in the UAE and must agree to pay USD 3500 (AED 12600) upon leaving during the contract period.
What actions can I take regarding the unfairness of this situation?
2024/08/08
132
How do I request my passport back from my employer after many refused requests? 1
Dear Lawyers,
How to request my passport back from my employer after many requests have been refused?
2024/07/31
686
Can I return to Dubai by paying only the court fine for a 2016 debt case? 1
Dear Sir,
I hope this message finds you well!
I am writing to seek your advice regarding a debt case filed in 2016 in the UAE. The debt amounts to approximately 45,000 AED (20,000 AED cheque amount and 25,000 AED credit card amount).
The associated interest has now possibly exceeded 150,000 AED. I have recently secured a job in Dubai and am eager to return; however, I am currently unable to pay the full debt amount.
I am aware of a court fine of 5,000 AED. I would like to understand if there is any possibility of returning to Dubai by paying only this court fine and lawyer fee.
Could you please advise on any available legal avenues or procedures that may allow me to resolve this matter and return to Dubai under these circumstances?
Your guidance on this matter would be greatly appreciated.
Thank you for your time and assistance!
Best Regards,
2024/07/29
164
Can a landlord increase the rent via a WhatsApp message without prior notice? 1
Dear Sir/Madam,
I have been a tenant in a residential unit since 2023.
The real estate representative of the landlord sent a WhatsApp message stating that my rent is finalized at 24,200 AED, up from the previous contract amount of 22,000 AED, without any prior notice or email from the landlord.
Kindly guide me!
2024/07/29
170

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عرض الجميعIs it possible to get out of jail on the same day the case is withdrawn? 0
Hello,
My husband is in jail and the case is still under investigation, but the complainant wants to settle and withdraw the case.
Is it possible for my husband to get out of jail on the same day the case is withdrawn?
2025/05/22
23
Can I travel outside the UAE if I have a complaint for breach of trust by embezzlement? 0
Hello,
I have a complaint registered against me. The crime description is "breach of trust by embezzlement."
Can I travel outside the UAE? I don't have any travel ban against me.
2025/05/22
17
If acquitted by the appeal court, is the travel ban and wanted status automatically removed? 0
Hello,
If acquitted by the appeal court, is the travel ban and wanted status automatically removed? I mean, an innocent verdict was issued by the first instance court, then it was appealed, and after that, the travel ban was there.
Now, the appeal court has issued an acquittal from all charges; so is the travel ban still there, or is it automatically removed after the judgment is issued?
2025/05/21
6
Are weekends before and after leave excluded from the annual leave balance? 0
Hello,
According to UAE labor law, is it correct that weekends before the start date and after the end date of annual leave are not counted?
Example: if the leave is applied from Monday to Friday, how many days should be deducted from the annual leave balance?
2025/05/21
13
What is the responsibility of the employee in case of leaving before the end of the notice period? 0
What is the responsibility of the employee?
The employment contract is set to conclude on 31st May 2025. The employee initiated discussions regarding a salary increment approximately 30 days prior, during which the management engaged in meetings with the employee but ultimately decided to maintain the current salary.
The employee subsequently chose not to renew or continue the employment, this decision having been finalized in a meeting held on 20th May 2025.
How does the notice period apply in this context?
Specifically:
1) Would the grace period (30 days after the contract/visa ends) be considered as fulfilling the notice period requirement?
2) Is the employee entitled to request a different salary during this grace or notice period?
2025/05/21
31

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عرض الجميعAfter acquittals by the first instance and appeals courts, can the case still go to the Court of Cassation? 0
Hello,
This is regarding an enquiry about a case where we were acquitted by the first instance court, that is, the trial court.
The prosecution appealed the judgment, and we also received an acquittal verdict from the misdemeanour appeal court.
I know there are still 30 days, but what are the chances it can be appealed to the Court of Cassation?
2025/05/22
40
What to do if our landlord keeps ignoring maintenance requests despite a clear contract? 0
Dear All,
We have a question related to private rental law in Dubai. We have been living in the same house (rented) for the last four years.
During those years, we have had to battle our landlord for maintenance at large. Our contract states that ALL maintenance is on his account (no deductible).
We have a lot of small maintenance issues, such as kitchen cabinets that are coming loose, a sewage smell in the house, and a toilet upstairs that still doesn't work after four years (despite attempted maintenance).
How can we deal with him and get him to honor the contract and resolve all of our issues so we can use the house properly? What legal steps can we take?
We have informed him plenty of times over the four years about the problems, but he seems to "ghost" us and does not reply very often.
We have issued him a warning to get things fixed by the end of this month (via WhatsApp), but he doesn't seem to mind.
Hope you can help with advice and maybe RERA down the line.
2025/05/22
18
Can a friend be held liable for sharing my private medical information without my consent? 0
Hello,
I have found out that a friend divulged sensitive and private medical information to others without my consent.
Is this against the law?
2025/05/22
13
My RDC case says, "Enquire about shares and bonds." How can I request an installment payment? 0
Hello,
My RDC case says "enquire about shares and bonds," which I assume means freezing my bank accounts.
How can I approach this and request them for an instalment or initial payment?
2025/05/22
13
After evicting a tenant for renovation, can the landlord rent the property to another tenant? 0
Hello,
If the tenant is evicted due to renovation, once the renovation is done, can the landlord rent the property to a new tenant, or does the landlord have to wait for 2 years?
2025/05/22
23

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عرض الجميعHow can I clear an absconding case and claim my settlement after jail time? 0
Sir,
I was in jail for 2 months in a drugs case, and then my company filed an absconding case against me.
Now they are not removing the absconding case and are not ready to give me the settlement money.
What do I have to do?
2025/05/09
37
Can we legally claim unpaid dues for food supplies based on emails and invoices? 0
Hello,
We have an agreement with a company to supply food for their buffet on a daily basis, with invoices to be issued monthly and payment to be made every three months.
The relationship actually lasted for nine months, and payment was made for two periods. In the third period, due to disagreements between our company and the company to which the supply was made, they refused to pay, noting that the outstanding amount so far is fifty-four thousand dirhams.
Can we claim the amount, noting that the agreement is not written, but there are emails exchanged between us and invoices?
2025/05/07
29
How long does Dubai Court take to seize the amount and lift my travel ban? 0
Hello,
How much time does Dubai Court usually take to seize the amount from the bank to release my travel ban?
2025/05/03
50
Can the landlord send me an eviction notice for non-payment despite submitting an offer and deposit at RDC? 0
I’ve lived in my building for over 4 years, with the most recent rent being AED 50,000. Each year, the management collects cheques and extra AED 2,400–2,500 cash (no receipt) for management and Ejari fees.
My contract was due for renewal on 15 Feb 2025, but management delayed, demanding a 10% rent increase even though no formal 90-day notice and the RERA index did not allow it.
After a month of excuses, the manager called on 12 March, insisted increase to 55K, and threatened eviction if I refused. When I referenced RDC, he hung up. The next day, he again made unprofessional remarks, so I decided to go with RDC.
I submitted my offer and deposit on 13th March, but the management didn’t respond. The case went to the judge on 14 April he ruled in my favor.
On 30 April, I applied for the execution of the ruling, and RDC says I can renew Ejari only on 8th May at DLD with cheques given to them.
However, on 1st May 2025, I received a notarized eviction notice for non-payment of rent and communication.
My question is, what will happen at DLD now?
2025/05/02
40
Can the debtor file a bounced cheque case against a car loan I took if it is a guarantee cheque? 0
Hello,
I'm from the Philippines, working here for 15 years. I have a big problem, and they have repeatedly given me a case of a cheque worth AED 73,000 for almost 9 years.
Recently, they filed a case again after knowing that my case was done last October. This cheque is a guarantee cheque only for my 5-year monthly car installments.
I paid for almost 2 years and have 3 years left to be paid, but I gave the person who guaranteed my car a cheque worth AED 73,000 at that time.
I don't have enough requirements to get the 5-year monthly installment car, so I asked someone to help me, but my biggest mistake is that I don't have any agreement for this cheque because I totally trust him as my family.
After delaying payment for 2 months because I went on vacation and came back, he asked me to visit their shop. When I went, they just called me and told me to get his things.
2025/05/05
37

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عرض الجميعWhat to do if our landlord keeps ignoring maintenance requests despite a clear contract? 0
Dear All,
We have a question related to private rental law in Dubai. We have been living in the same house (rented) for the last four years.
During those years, we have had to battle our landlord for maintenance at large. Our contract states that ALL maintenance is on his account (no deductible).
We have a lot of small maintenance issues, such as kitchen cabinets that are coming loose, a sewage smell in the house, and a toilet upstairs that still doesn't work after four years (despite attempted maintenance).
How can we deal with him and get him to honor the contract and resolve all of our issues so we can use the house properly? What legal steps can we take?
We have informed him plenty of times over the four years about the problems, but he seems to "ghost" us and does not reply very often.
We have issued him a warning to get things fixed by the end of this month (via WhatsApp), but he doesn't seem to mind.
Hope you can help with advice and maybe RERA down the line.
2025/05/22
18
Can a friend be held liable for sharing my private medical information without my consent? 0
Hello,
I have found out that a friend divulged sensitive and private medical information to others without my consent.
Is this against the law?
2025/05/22
13
After evicting a tenant for renovation, can the landlord rent the property to another tenant? 0
Hello,
If the tenant is evicted due to renovation, once the renovation is done, can the landlord rent the property to a new tenant, or does the landlord have to wait for 2 years?
2025/05/22
23
Can I travel outside the UAE if I have a complaint for breach of trust by embezzlement? 0
Hello,
I have a complaint registered against me. The crime description is "breach of trust by embezzlement."
Can I travel outside the UAE? I don't have any travel ban against me.
2025/05/22
17
How can I avoid salary account seizure if Dubai Courts have ordered my assets to be frozen? 0
Hello,
Dubai Courts have sent a circular to freeze my assets in a cheque execution case dating back to 2023.
An installment plan was in place, but I missed payments.
The outstanding amount is AED 26,000. How can I avoid seizure of my salary bank account?
Thank you!
2025/05/22
14

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عرض الجميعIf my boss reports me for absconding, how can I remove it without being deported? 0
Hello,
If my boss reports me for absconding, what is the best way to remove it without being deported?
2025/05/15
33
After evicting a tenant for renovation, can the landlord rent the property to another tenant? 0
Hello,
If the tenant is evicted due to renovation, once the renovation is done, can the landlord rent the property to a new tenant, or does the landlord have to wait for 2 years?
2025/05/22
23
Is it possible to get out of jail on the same day the case is withdrawn? 0
Hello,
My husband is in jail and the case is still under investigation, but the complainant wants to settle and withdraw the case.
Is it possible for my husband to get out of jail on the same day the case is withdrawn?
2025/05/22
23
If acquitted by the appeal court, is the travel ban and wanted status automatically removed? 0
Hello,
If acquitted by the appeal court, is the travel ban and wanted status automatically removed? I mean, an innocent verdict was issued by the first instance court, then it was appealed, and after that, the travel ban was there.
Now, the appeal court has issued an acquittal from all charges; so is the travel ban still there, or is it automatically removed after the judgment is issued?
2025/05/21
6
Can my landlord evict me if he is selling the property to someone else? 0
Hello,
Can my landlord evict me if he is selling the property to someone else?
I am currently running a restaurant from the location.
2025/05/14
25
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