أسئلة وأجوبة
أسئلة وأجوبة
4 متاح 4 • عرض الجميعكيف يمكنني المطالبة باسترداد أموالي من وكالة السفر لعدم وفائها بالتزاماتها؟
س: الفريق القانوني المحترم،
تعرضت للاحتيال من قبل وكالة سفر محلية مقرها دبي. عرضوا عليّ الدفع مقدمًا في بداية عام 2022 للحصول على باقة رحلات أرخص.
لم أتمكن من السفر خلال عام 2022. لم يعيدوا لي أموالي في عام 2022 ولم ينقلوا الباقة إلى عام 2023.
كيف يمكنني استعادة أموالي؟
2023/01/11
679
المطالبة باسترداد الأموال من وكيل سفريات مُحتال
س: لقد دفعت 15000 درهم من أجل الاستفادة من خدمات وكيل سفريات. ويبدو أن الشركة مغلقة في الوقت الحالي.
ولا أتلقى أي ردود منهم. هل هناك أي طريقة لاستعادة المال؟
2020/02/04
892
المطالبة باسترداد الأموال من وكالة سفر بسبب سوء الخدمات
س: مرحبًا أيها الخبراء القانونيون،
وعدتنا شركة سياحة وسفر تقع في إمارة دبي بالعديد من الأشياء أثناء الاشتراك في حزمة الرحلات الخاصة بنا، لكنها تخلفت عن تقديم الخدمات على أرض الواقع.
بعد الكثير من محاولات التواصل معهم، أقروا بأن خدماتهم سيئة، ووافقوا على إلغاء اشتراكي وقدموا لي وعدًا بإعادة أموالي.
ومع ذلك، استمروا في تأجيل موعد إعادة الأموال. وأخبروني لاحقًا أنه سيتم إعادة الأموال على ستة أقساط من خلال التحويل المصرفي؛ وأنه لن يتم تقديم شيكات مؤجلة الدفع. ووافقت على هذا الاقتراح.
وفقًا لآخر رسالة بريد إلكتروني منهم، كان من المقرر سداد الدفعة الأولى في الخامس من يناير، لكنهم تخلفوا مرة أخرى عن دفع الأموال وقدموا أعذارًا جديدة.
لدي كافة رسائل البريد الإلكتروني التي تُثبت وعودهم الكاذبة. لذلك، يرجى تقديم المشورة بشأن الإجراءات القانونية الأخرى التي يمكنني اتخاذها ضد هذه الشركة.
شكرًا لك على مشورتك.
أ. ج.،
2020/02/29
2603
Travel company disappeared after purchase. Where to file a complaint?
Q: Dear Sir/Madam,
I purchased tours and travel packages from a company for 11,000 Dirhams. According to a Khaleej Times post, the company has disappeared.
Where can I file a complaint about this incident?
2024/01/23
174
قوانين وتشريعات
2 متاح 2 • عرض الجميعFederal Law No. (24) of 2006 On Consumer Protection
The Law sets up the legal framework for the protection of consumer rights in the UAE. The Law establishes the Higher Committee for Consumer Protection and the Consumer Protection Department, and sets up the fines for breach of its provisions.
2006/08/13
9988
Federal Law No. (5) of 1985 On the Civil Transactions Law of the United Arab Emirates
The provisions of this law, promulgating UAE Civil Code, govern the civil transactions in the United Arab Emirates. The commercial transactions remain subject to the laws and regulations applicable in their regard.
1985/12/15
148656
متميز
إجابة أخرى من
لا توجد إجابات
عرض الجميعHow can I refund the amount of online tickets in Dubai for fraudulant misrepresentation?
Last Friday, I was booking tickets for the Miracle Garden on some Dubai tickets website, and on the OTP page, it showed 225 to be paid on my phone. The otp was added automatically, and I couldn't read the message properly. It turns out 4,225 got deducted from my account.
I immediately called the bank, and they said they can't reverse the transaction, fill out the dispute resolution form, etc. Even tho the transaction was in process today, the transfer shows complete.
Is there a way to get it back?
I registered an online complaint with the Central Bank and cybersecurity. I really need the money with my rent coming up, please guide me.
2025/06/03
14
What to do if someone impersonated an employee in the company I own and got mobile lines and phones?
Someone impersonated an employee in the company I have owned since 2012 and extracted 18 mobile lines in addition to several iPhones.
I was surprised that the company cut off our landline and mobile communications on the pretext that he was monitoring a debt of 167,000 dirhams.
This person was arrested, tried, found guilty, and sentenced to deportation. However, the telecommunications company is still demanding from my company and pursuing me because of this debt that we are not to blame for.
How can this matter be resolved?
2025/06/03
12
How can victims file a group case for fraud, bounced cheques, and misuse of credit cards?
Hello,
I would like to ask for legal advice regarding a fraud case in Abu Dhabi involving multiple victims. The suspect issued bounced cheques, received AED with a promise to exchange it into IDR but failed to deliver, misused other people’s credit cards, and operated an unlicensed travel/tour business.
Many clients paid for Umrah or vacation packages that never happened. The total loss is significant, and many victims have evidence such as WhatsApp chats, bank transfers, and bounced cheques.
We believe this involves a breach of trust and embezzlement. We would like to know if we can file a group case, what legal steps to take, and the cost of legal representation.
Thank you!
2025/06/03
16
How can we remove a partner from the license if he is present but unresponsive?
Good day!
One of our partners on the license has not been in communication since November 2024.
He is also in Dubai but is not answering phone calls or replying to messages.
What is the procedure to remove his name from the license in this situation without his absence?
Please advise!
2025/06/02
14
I purchased a tour voucher from a holiday agency in Dubai and could not use due to a visa issue. Can I still claim it?
I purchased a tour voucher from a holiday agency in Dubai in 2023 worth AED 4239.00, but was not able to use it due to a visa problem.
I have constant email and communication through phone with them, and they informed me back then that my voucher will be available and has no expiration date that I can use anytime I want.
Now I wanted to use it, so I called them last Saturday, 31st May 2025, and they told me it has already expired due to the new policy.
Can I still claim and ask for my money back?
2025/06/02
17
متميز
إجابة أخرى من
لا توجد إجابات
عرض الجميعHow can I refund the amount of online tickets in Dubai for fraudulant misrepresentation?
Last Friday, I was booking tickets for the Miracle Garden on some Dubai tickets website, and on the OTP page, it showed 225 to be paid on my phone. The otp was added automatically, and I couldn't read the message properly. It turns out 4,225 got deducted from my account.
I immediately called the bank, and they said they can't reverse the transaction, fill out the dispute resolution form, etc. Even tho the transaction was in process today, the transfer shows complete.
Is there a way to get it back?
I registered an online complaint with the Central Bank and cybersecurity. I really need the money with my rent coming up, please guide me.
2025/06/03
14
What to do if someone impersonated an employee in the company I own and got mobile lines and phones?
Someone impersonated an employee in the company I have owned since 2012 and extracted 18 mobile lines in addition to several iPhones.
I was surprised that the company cut off our landline and mobile communications on the pretext that he was monitoring a debt of 167,000 dirhams.
This person was arrested, tried, found guilty, and sentenced to deportation. However, the telecommunications company is still demanding from my company and pursuing me because of this debt that we are not to blame for.
How can this matter be resolved?
2025/06/03
12
I had a criminal case in Dubai and it was closed but I cannot get a PCC. What to do?
Salam Sir,
I hope you're doing well.
I had a criminal case in Dubai. Now the case is closed, but I want to obtain a PCC. Can I?
I already applied for that, but it was rejected.
Please help me out.
Thanks
2025/06/02
12
How can victims file a group case for fraud, bounced cheques, and misuse of credit cards?
Hello,
I would like to ask for legal advice regarding a fraud case in Abu Dhabi involving multiple victims. The suspect issued bounced cheques, received AED with a promise to exchange it into IDR but failed to deliver, misused other people’s credit cards, and operated an unlicensed travel/tour business.
Many clients paid for Umrah or vacation packages that never happened. The total loss is significant, and many victims have evidence such as WhatsApp chats, bank transfers, and bounced cheques.
We believe this involves a breach of trust and embezzlement. We would like to know if we can file a group case, what legal steps to take, and the cost of legal representation.
Thank you!
2025/06/03
16
How can we remove a partner from the license if he is present but unresponsive?
Good day!
One of our partners on the license has not been in communication since November 2024.
He is also in Dubai but is not answering phone calls or replying to messages.
What is the procedure to remove his name from the license in this situation without his absence?
Please advise!
2025/06/02
14
متميز
إجابة أخرى من
لا توجد إجابات
عرض الجميعIf the Public Prosecution appeals a not-guilty verdict with no new evidence, will it stay the same?
Hi Sir,
My husband had a judgment where he was found not guilty, as the misdemeanor court stated that it doubts the charges against the accused and found no conclusive evidence except the statements in the report files.
The court considered this invalid because there was no translator. After this, if the Public Prosecution appeals, will the verdict remain unchanged and be upheld if there is nothing more than this
Can you shed some light from your experience on this issue and say if the result will remain the same?
2025/05/20
34
My lawyer overcharged me for registering my labour case. What should I do?
Hello,
My lawyer has charged me more than the actual amount for registering my labour case.
What should I do?
2025/05/13
34
After evicting a tenant for renovation, can the landlord rent the property to another tenant?
Hello,
If the tenant is evicted due to renovation, once the renovation is done, can the landlord rent the property to a new tenant, or does the landlord have to wait for 2 years?
2025/05/22
36
What can I do if a contractor failed to deliver a paid renovation project?
Hello,
I paid a contractor (via bank transfers) to deliver a project (1BHK renovation – full), and they did not.
What action can I take against them in Dubai?
2025/05/19
43
كيف يمكنني الاستعلام عن قضية إبعاد أمني ومحاولة العودة إلى الإمارات؟
السلام عليكم،
أود الاستفسار بشأن قضية إبعاد زوج خالتي من دولة الإمارات العربية المتحدة. زوج خالتي كان مقيماً في الإمارات وكان قد وُلد وترعرع هناك.
في عام 2013 تم إبعاده من الإمارات، وكان ذلك نتيجة لسياسات حكومية كانت تستهدف مجموعة من المقيمين في تلك الفترة، وهو لم يكن قد ارتكب أي مخالفة في ذلك الوقت وكان يُعتبر ضحية للسياسات المتبعة.
أرغب في معرفة الإجراءات التي يجب أن أتبعها حالياً من أجل رفع هذا الإبعاد وتمكينه من العودة إلى الإمارات.
أرجو أن توضح لي كيف يمكنني مساعدته في هذا الموضوع.
شكراً جزيلاً.
2025/05/01
34
احصل على عروض أسعار من محامين
ابحث عن المحامي المناسب لاحتياجاتك القانونية.
أرسل طلبك واحصل على عدة
عروض تنافسية من
محامين مؤهلين.
أسئلة شائعة
عرض الجميع هل تبحث عن شيء آخر؟
اطلب استشارة من محامٍ