I had a criminal case in Dubai and it was closed but I cannot get a PCC. What to do?

Thank you for your message and for sharing the details of your situation.

If your application for a Police Clearance Certificate (PCC) was rejected despite your criminal case being closed, it is likely that the case is still reflected on your record. In such situations, I recommend the following steps:

1. Contact Dubai Police: Visit or call the Dubai Police Customer Happiness Center to request the specific reason for the rejection. This will clarify whether the issue is due to the criminal record or another factor.

2. Obtain a Clearance Letter: If your case was closed without a conviction or you were acquitted, you may request a clearance letter from the relevant court or police authority confirming that you have no ongoing criminal liability.

3. Consider Record Expungement: In some cases, you may be eligible to apply for the removal of the criminal record from the system, especially if the case was closed or you were found not guilty. This process may require legal assistance.

4. Reapply for PCC: Once you have addressed the reason for rejection and obtained any necessary documentation, you can reapply for the PCC through the Dubai Police portal or in person.

If you require assistance with any of these steps or need legal support in preparing the necessary documents, please let me know. I am here to help you through the process.

Best regards,