أسئلة وأجوبة
أسئلة وأجوبة
6 متاح 6 • عرض الجميعكيف يمكنني المطالبة باسترداد أموالي من وكالة السفر لعدم وفائها بالتزاماتها؟

4
س: الفريق القانوني المحترم،
تعرضت للاحتيال من قبل وكالة سفر محلية مقرها دبي. عرضوا عليّ الدفع مقدمًا في بداية عام 2022 للحصول على باقة رحلات أرخص.
لم أتمكن من السفر خلال عام 2022. لم يعيدوا لي أموالي في عام 2022 ولم ينقلوا الباقة إلى عام 2023.
كيف يمكنني استعادة أموالي؟


2023/01/11
652
رفع قضية ضد وكالة سفر لخرق العقد

1
س: مرحبًا،
لقد دفعت 18,700 درهمًا إماراتيًا لشركة تنظيم عطلات اسمها "-----" في إمارة دبي مقابل حزمة إجازة مدتها 28 يومًا حول العالم لثلاثة بالغين وطفل واحد صالحة لمدة 10 سنوات، بالإضافة إلى مزايا إضافية تتمثل في:
- رحلة مدفوعة الأجر لمدة 14 يومًا لثلاثة بالغين وطفل واحد بالإضافة إلى تذاكر لأوروبا / آسيا / إفريقيا
- إقامة لليلتين في دولة الإمارات / إقامة ليلة واحدة في منتجع الكوف روتانا
- سبعة أنشطة محلية في دولة الإمارات
لقد تم إبلاغنا بوضوح أنه لن تكون هناك تواريخ محظور فيها الحجز، وأنه ليس علينا سوى الإبلاغ مسبقًا من أجل الحجز. ولكنهم في الوقت الحالي يقولون إن الأمر مرهونًا بالتوافر.
لقد كنا مرنين حقًا ولم نطلب منهم سوى توفير خيارات للفنادق المواجهة للشاطئ خلال عطلة نهاية أسبوع أو أي عطلة عامة، لكنهم قدموا لنا خيار فندق واحد فقط خلال أيام الأسبوع حيث لا يمكننا السفر.
لقد طلبنا نموذجًا لخط سير الرحلة بشأن الخيارات المتاحة للفنادق في أوروبا ولكن لم نتلق أي رد من جانبهم. حتى الآن تخلفوا عن تقديم أي خدمة وعدوا بها في العقد.
يرجى تقديم المشورة بشأن هذه المسألة.


2021/10/28
656
Refund of a cancelled holiday tour due to visa delay
1
Q: A holiday tour operator is not refunding me the amount paid because the tour got cancelled due to delayed visa receipt.

2017/10/02
771
شخص ما احتال عليّ. كيف يمكنني القبض عليه إذا اختفى في دبي؟

2
س: شخص ما احتال عليّ. كيف يمكنني القبض عليه إذا اختفى في دبي؟
لدي معلومات جواز سفره وأرقام واتساب وبطاقة الهوية الوطنية وصفحة تأشيرة الزيارة وبعض محادثات واتساب.
هل يمكنني العثور عليه بمساعدة الشرطة؟


2023/07/31
709
How can I get a refund for a tourism package that I was not provided with?

3
Q: Dear Sir/Madam,
In January 2013, I subscribed to a tourism package with a registered company in the UAE. We signed a contract and paid AED 11,000 for the package.
However, the company has not been providing us with the promised services. We have decided to cancel the subscription and request a refund.
The company initially said that we would be eligible for a refund after 6 months, but now they are saying that we will only be refunded after 1 year, and that is only if management approves.
The exact clause that describes the cancellation policy is:
“A subscription cancellation request received within 7 days of the enrollment/payment date may be eligible for a refund after deducting 30% administration charges and the cost of any utilized services, if any.”
Their subscription fee is 11000 and we were not informed of a separate administration charge. They are not willing to refund.
Isn’t it illegal to deny that right to a customer?
Thank you in advance for any guidance you can provide!


2023/08/02
242
Travel company disappeared after purchase. Where to file a complaint?


1
Q: Dear Sir/Madam,
I purchased tours and travel packages from a company for 11,000 Dirhams. According to a Khaleej Times post, the company has disappeared.
Where can I file a complaint about this incident?



2024/01/23
158
المدونة القانونية
1 متاح 1 • عرض الجميعContracts 101: Official Agreements to WhatsApp Messages 2
An interview-format article covering the topic of contracts in the UAE. This is from the legal podcast of lawyer Ludmila Yamalova, the founder of Lawgical with LYLAW.
2021/03/03
1152
قوانين وتشريعات
3 متاح 3 • عرض الجميعFederal Law No. (24) of 2006 On Consumer Protection 8
The Law sets up the legal framework for the protection of consumer rights in the UAE. The Law establishes the Higher Committee for Consumer Protection and the Consumer Protection Department, and sets up the fines for breach of its provisions.
2006/08/13
9951
Federal Law No. (15) of 2020 on Consumer Protection 0
The provisions of this Federal Law, known as the "New Consumer Protection Law", govern Consumer Protection regulations in the United Arab Emirates. The New Consumer Protection Law repeals the previous UAE Consumer Protection Law (Federal Law No. (24) of 2006 on Consumer Protection).
2020/11/10
610
Cabinet Resolution No (12) of 2007 Concerning the Executive Regulations of Federal Law No (24) of 2006 on Consumer Protection 0
The provisions of this Cabinet Resolution No (12) of 2007 Concerning the Executive Regulations of Federal Law No (24) of 2006 on Consumer Protection.
2007/03/29
221

متميز
إجابة أخرى من
لا توجد إجابات
عرض الجميعA firm took payment but didn’t ship cargo or refund. Can we file a case? 0
Hello,
The matter is whether we can file a case against an Ajman-based firm for non-shipment of cargo against the payment made to them.
They haven’t delivered the cargo nor returned the amount.
2025/04/17
50
Bought a used car with a tampered odometer. What legal steps can I take now? 0
Hello,
Two days ago, I bought a used car. But yesterday, I found out that there has been major tampering with the odometer.
I have all the necessary proof to provide. Where do I move forward from this?
2025/04/17
38
Can I petition for immediate eviction due to tenant violations and refusal to vacate after notice? 1
Dear Lawyers,
I have a question regarding an immediate eviction petition to the Urgent Judge. The tenant did not return the apartment on 26 January 2025, despite a 12-month legal notice that ended on 25 January 2025.
The tenant rejected all gas and fire prevention maintenance for 12 months. Al-Fanar Gas submitted a report with the tenant's signature and refusal after the tenant broke the gas detector.
The apartment was sold, and the new owner gave the tenant 90 days' notice. The tenant refused to show the new owner the apartment and ran away, according to building management.
The tenant ignored the 12-month legal notice, did not return the apartment, broke the gas detector, and refused gas and fire detection system maintenance.
The deal will be voided if the new owner cannot enter the property promptly. Can I petition the Urgent Matters Judge for quick eviction based on the tenant's violations?
2025/01/27
91
A contractor did waterproofing on my roof but water leaked and made damages. What can I do? 0
A contractor recently did waterproofing on my townhouse roof and confirmed a warranty of 5 years (on WhatsApp). The payment receipt and invoice are available.
In 4 months, water leaks from the roof damaged the false ceiling inside the house. When contacted, he avoids calls and delays by making some excuses.
Is there any way I can get my money back?
2024/12/26
64
How can I exit a partnership linked to an expired license and accumulating fines? 1
Good Day!
I am a partner in a trading license with two other individuals. Both of them were managing the business together as a cash-based operation without a bank account, while I was working elsewhere as an employee.
Now, one of the partners has passed away, and his parents are in conflict with the remaining partner, claiming he owes them money. However, the surviving partner insists that no money is owed and that everything is settled.
The license has now expired and cannot be renewed because the deceased partner’s family is not cooperating, leading to fines due to the inability to renew it.
Additionally, the remaining partner continues to conduct the same business, occasionally purchasing items under the company name.
As I am a low-salaried individual and cannot afford court fees, is there a way to remove myself from this situation, or are there any authorities who can assist me in this matter?
I am willing to help and provide whatever is required as evidence in this case.
Please advise!
2024/12/30
129

متميز
إجابة أخرى من
لا توجد إجابات
عرض الجميعI have video recording of my husband beating me. Can I show this in the child custody hearing? 0
I have a video recording of my husband beating me in our garden.
Can I show this in the child custody hearing?
It was filmed with my phone camera
2025/03/19
66
What are the legal consequences of my partner's voluntary withdrawal from our company? 0
Hello,
My partner voluntarily withdrew from our company which we established in Dubai, United Arab Emirates.
We established this company on July 1, 2024. Until now, there is no income or revenue. What is the legality?
2025/04/09
95
Getting my children back from the UAE after my ex-husband took them to avoid divorce 1
Hello,
I'm in Canada, and I filed for divorce. My husband, who owns a real estate company in Abu Dhabi, kidnapped our children and took them to the UAE to avoid the divorce and force me back to him.
My children are twin boys, 8 years old, and a 10-year-old girl. What can I do?
I want to follow them and take my children back, but he says his local Emirati connections will file criminal cases against me and have me jailed if I go there. What can I do remotely?
Does the UAE return kidnapped children to their mother? In the UAE, a guardian cannot legally kidnap their own child; what does this mean for my case?
If I report him, what happens to my children? Will they be held until I arrive to take them?
2025/03/03
84
Can a DTC holiday home permit be used as proof that my landlord re-rented the property after evicting me? 1
Hello,
My landlord vacated the property with 12 months' notice, stating he would live there himself.
However, he started renting the property through the holiday homes system.
Is a permit issued by the DTC for a holiday home valid proof to prove that he is renting and to claim compensation?
2025/03/18
66
Can I file a case against a friend for privacy breach if he claimed I scolded him for his act? 0
On Jan 2, 2025, one of my close friends did a privacy breach and recorded me and my van in some specific place.
On Feb 5, when I called and asked him why he did this to me, he went and gave a complaint that I scolded him and threatened him.
The same case was later closed by the PP when we negotiated outside the station and apologized.
At this juncture, can I file a privacy breach case against him, which happened on Jan 2, 2025, and on Feb 5 I scolded him only for the privacy breach that happened on Jan 2?
2025/03/18
80

متميز
إجابة أخرى من
لا توجد إجابات
عرض الجميعHow can we claim our money back if the cheque we received have bounced for insufficient funds? 0
We received a cheque which has now bounced. We have tried for over a month and a half now to get a new cheque from the person, and every day he says the next day.
We need the money now. We have been to the police station, and they said they can not do anything as the reason the cheque bounced is "Insufficient funds."
We have been to Al Barsha - Dubai Courts, and they said there is nothing they can do about it.
We are not sure what we can do. We need the money asap to pay our kids' school fees, let alone all the interest we have lost.
2025/04/28
12
Who is supposed to pay for the transfer fee, the employee or the employer? 0
Hello
I joined my new company on February 26, 2025. Upon joining the new company, I asked HR if it was free to join the company, and she said yes.
After working with them for 1 month, I experienced a salary delay, and I had to go to the office to ask why there was a delay in my salary.
That is when the HR told me she deducted my whole salary to recover the transfer fee.
Now my question is, who is supposed to pay for the transfer fee, the employee or the employer?
2025/04/28
6
After 11 months of work, how many leave days is an employee entitled to? 0
Hello,
I want to inquire regarding my leave privileges. I am now 11 months in my company. How many leaves am I privileged to?
Based on Decree-Law No. 33 of 2021 regulating labour relations and its executive regulations, you are entitled to a paid weekly rest for not less than one day, as specified in the work contract or the work regulation.
The Council of Ministers may increase the weekly rest day stipulated in this article. The Decree-Law and its executive regulations also stipulate that you are entitled to an annual leave with full pay as follows:
- Thirty days for each year of your extended service.
- Two days per month in respect of any employee with more than six months and less than one year of service.
- Leave for parts of the last year of your service in case it is terminated before you use your annual leave balance.
Now my question is: do I have 22 days I can use? Can someone explain to me in detail?
Thank you!
2025/04/28
14
Can I sell branded replica watches online, not in a physical store? 0
Hello,
Can I sell branded replica watches online, on Facebook Marketplace, etc.?
Not in a physical store, just online.
2025/04/27
17
Can't get an NOC from my old employer. How should I proceed with the new visa? 0
Hello,
My former employer put me on abscond, and I applied for amnesty. I obtained an outpass. However, due to unavoidable circumstances, I didn't travel.
Now I got a job, and my new company is trying to process a visa. Even after paying fines and trying to clear my abscond, they still need an NOC from my former employer, which I am not able to obtain.
What can I do?
2025/04/28
25
احصل على عروض أسعار من محامين
ابحث عن المحامي المناسب لاحتياجاتك القانونية.
أرسل طلبك واحصل على عدة
عروض تنافسية من
محامين مؤهلين.
أسئلة شائعة
عرض الجميع هل تبحث عن شيء آخر؟
اطلب استشارة من محامٍ