A contractor did waterproofing on my roof but water leaked and made damages. What can I do?

Hello,

If the contractor fails to respond or resolve the issue, you can file a complaint with the UAE Consumer Protection Department, which is part of the Ministry of Economy.

The UAE has a strong Consumer Protection Law, which mandates that any product or service sold to a consumer must meet reasonable expectations of quality and durability.

This applies to services like waterproofing as well. Under Federal Law No. 24 of 2006 (the Consumer Protection Law), if a service is defective or fails to meet the standards promised, the consumer is entitled to a remedy—whether that be a repair, replacement, or refund.

Dear Client,

Thanks for your question!

I hope you are doing well. I will assist you in this matter.

A contractor performed waterproofing on your townhouse roof with a confirmed 5-year warranty via WhatsApp, and you have the payment receipt and invoice.

Within 4 months, water leaks occurred, damaging the false ceiling, and the contractor is now avoiding communication.

Collect all documentation, send a formal complaint letter, file a complaint with consumer protection, consider legal consultation, and persistently pursue your warranty claim.

Your documented evidence and warranty confirmation strengthen your position for seeking compensation or repair.

Thanks & Regards,

ABDUL WAHIED

Dear questioner

We can file a compensation case against him, before initiating the same we want to serve a legal notice to him. If you need further assistance kindly share your whatsapp number.

Under UAE law, since the contractor provided a 5-year warranty, you are entitled to request repairs or a refund if they fail to honor the warranty.

You can file a complaint with the relevant authorities if they continue to avoid your calls.

For detailed legal advice on how to recover your money or proceed with the case, please contact us via WhatsApp. We specialize in such matters and can guide you through the appropriate steps.

Hello,

As per your query, please note that you can take legal action and get compensation from the contractor.

Please share all the bills and invoices with terms and conditions (if any), also if there is a contract, you can share it by email.

From the above explanation, there is a default from the contractor as he gave a false promise of a five-year warranty.

If we have enough evidence of his breach we can claim this amount back. It would be better if we could serve him a legal notice regarding the breach and demand a refund.

We will discuss the procedures in detail. Kindly share your WhatsApp number to proceed with us.