أسئلة وأجوبة
Can consumer be sued for a negative review?
Hi, I just wanted clarification on something.
I recently wrote to a clinic where I had a bad experience - in a private email - to complain about the service. The clinic has now threatened me with breach of Federal Law. I haven't published anything on social media but did say in my email that I wouldn't recommend the clinic on platforms where families chat about which clinic they should choose for IVF.
How much in trouble am I with the Clinic? What can they do? I was just expressing my personal experience!
Thank you.
Hi,
Sorry to hear about your bad experience with the clinic. There is no federal law that prohibits the public expression of a negative review of an establishment in the UAE so long as it is done through a valid channel. For example, writing a negative review of a restaurant of Zomato or Google is acceptable. But the content of the review is also important so make sure not to insert anything that may be considered as a cyber crime.
As far as your matter is concerned, nothing about what you have done is illegal and the clinic should be ashamed of its response to you instead of understanding your concern and offering a compromise. Finally, the clinic cannot sue for legal action for what you have done as there is no merit to their threats.
Regards,
Ahmed Odeh
