I’m looking for legal advice regarding a hair salon incident that caused serious damage to my hair and scalp. I visited a salon for a colouring treatment, during which two rounds of bleach, which is not what I booked in for, were given to me without proper approvals, and were applied back-to-back without a strand test or proper consultation. As a result, I’ve been experiencing extreme hair breakage, daily hair loss, and ongoing scalp irritation. This has been especially distressing as I’m currently pregnant. It’s now been over 20 days since the incident, and despite multiple polite follow-ups, the salon has ignored all communication. I’m now exploring legal action to pursue compensation for the physical and emotional distress caused. I have full documentation, messages, and photos. Any guidance on the best next steps or legal routes I can take would be greatly appreciated. Thank you in advance.

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