Q: Hello, I would like to get your opinion on this matter. I subscribed to an annual subscription of an online community and paid for the first month. Within 20 days, I sent an email requesting to terminate my account. Now, after 5 months, I have received a legal notice stating that I am required to pay for the entire year, even though I haven't used the service. How should I approach this situation? Thank you!

Q: Hi Late last year, I was frauded and lost money from my bank account online by an unknown person who somehow made an online purchase using my debit. I reported it to the bank immediately when I noticed the fraudulent activity and at the same time managed to block and replace the card. Following with the bank, they brushed off the case and informed me to report it to the police which I did but to no help as I was told the only way was to register the case online. Until now, nothing came out of it. Is there anyone here who can really help on the way forward? I feel I did all I was required to do but no help. I have a family and kids and this was so much money to lose for a regular expatriate like me. Please, can someone advise?

Q: It's a query regarding the fraudulent transactions on my credit card last March 31, 2017. I was having my annual leave in Manila, Philippines (March 10, 2017- March 30, 2017) and Japan (March 30, 2017- April 9, 2017), which I have all the boarding passes and copies of passport pages as a proof. The last time I used my credit card was in NAIA airport, the Philippines, to pay my travel tax for travelling to Japan and this proves that my credit card is in my possession while I was in Japan. But then on March 31, 2017, I received an SMS from Emirates NBD bank that my card has been used for Aramex (AED 174.01), Souq.com (AED 5,581.00) and Sharaf DG (AED 3,717.00) transactions for the total amount of AED 9472.01. I immediately called the bank and asked them to block my credit card on that same day. As soon as I was back in Dubai (April 9, 2017), I called the bank and filed a complaint. I also filed a police case which I also sent to the bank but still, they didn't honour everything and threatening me every time.

The provisions of this Federal Decree-Law No. (31) of 2021 Promulgating the Crimes and Penalties Law, known as the "New UAE Penal Code", governs criminal actions in the United Arab Emirates. The New Penal Code repeals the previous UAE Penal Code (Federal Law No. (3) of 1987 Promulgating the Penal Code).

The provisions of this Federal Law, known as the "New Consumer Protection Law", govern Consumer Protection regulations in the United Arab Emirates. The New Consumer Protection Law repeals the previous UAE Consumer Protection Law (Federal Law No. (24) of 2006 on Consumer Protection).

The provisions of this law, promulgating UAE Civil Code, govern the civil transactions in the United Arab Emirates. The commercial transactions remain subject to the laws and regulations applicable in their regard.

The provisions of this Federal Decree by Law No. (35) of 2022 Promulgating the Law of Evidence in Civil and Commercial Transactions, known as the "New Law of Evidence", governs the laws of evidence in the United Arab Emirates. The New Law of Evidence repeals the previous UAE Law of Evidence (Federal Law No. (10) of 1992 On Evidence in Civil and Commercial Transactions).