Questions & Answers
How to claim damages from a car repair shop after my car stopped after maintenance at their shop?
I have a dispute with a car repair shop. After car maintenance in their shop, I started to suffer problems with the gearbox, until the car stopped.
After the gearbox inspection, water was found mixed with gearbox oil. Water presence should be impossible by design.
I claim a maintenance mistake during their job whilst they are defending themselves by claiming possible car misuse.
Car risk to be totaled by possible less than adequate maintenance.
I need legal advice.
It sounds like you're dealing with a complex situation involving car repair and potential negligence. Here’s what you can do:
Gather Evidence: Ensure you have a detailed report from the gearbox inspection confirming the presence of water in the oil. Photos and any related documents can strengthen your case.
Assess the Repair Shop’s Responsibility: If the repair work led to the damage, the shop may be liable for the repairs or compensation.
Their defense of car misuse could be challenged if it’s proven that improper maintenance caused the issue.
Consider Legal Action: You may file a claim against the repair shop for negligence, especially if the car is at risk of being totaled.
Legal counsel can help assess the extent of the damages and guide you through the claims process.
At GS Advocates & Legal Consultants, we can help you pursue your claim against the repair shop and ensure your rights are protected.
Feel free to reach out by phone for expert legal assistance.
Keep all records of the initial maintenance, including invoices, work orders, and any communication with the repair shop.
Document the timeline of events, noting when the problems started and when the car stopped working.
Obtain a detailed report from the gearbox inspection, clearly stating the presence of water in the oil.
If possible, obtain an independent expert opinion from another reputable car repair shop or a certified automotive engineer.
This expert can provide a written report detailing the cause of the gearbox failure. This report will be invaluable in proving your case.
We can serve them a legal notice demanding damages through Dubai court. we will let you know the procedures in detail.
Kindly share your WhatsApp number to discuss this further.

We can help you send a legal notice to the garage and take all legal measures against them, including recovering the amount and compensation
So contact us on the phone.
Dear Questioner,
Thank you for reaching out regarding your dispute with the car repair shop.
Based on the information you’ve provided, it appears that you are experiencing significant issues with your car's gearbox after the maintenance performed at the shop, and you suspect that the shop’s maintenance work might be the cause of the problem.
Given that water was found mixed with the gearbox oil, which is highly unusual and should be impossible by design, this could indicate a maintenance mistake on the part of the repair shop.
If this was caused by improper procedures or mishandling during the maintenance, the repair shop could be liable for the damage, including potential risks of the car being totaled.
Steps You Can Take:
Obtain Expert Evidence:
You should get a formal report from an independent expert or a certified garage to confirm that the water presence in the gearbox oil was likely due to improper maintenance. This expert evidence will support your case.
Documentation:
Keep records of all communication and documents exchanged with the repair shop, including invoices, receipts, any correspondence, and reports from the inspection of the gearbox. This documentation will help strengthen your case.
Consumer Protection:
Under UAE law, there are provisions under the Consumer Protection Law that protect consumers from faulty services.
If you believe that the car repair shop has caused damage due to negligence or poor maintenance, you may have grounds to file a complaint with the Dubai Economy or the relevant authority in the emirate where the shop is located.
File a Complaint:
You can file a formal complaint with the Consumer Protection Department or seek legal action against the repair shop for negligence or breach of contract.
If you feel that the repair shop is refusing to take responsibility, this might be the next step in resolving the issue.
Possible Legal Action:
If the issue cannot be resolved through communication or the complaint process, you may need to pursue legal action for compensation.
This would include seeking the cost of repairs or the total loss of the car if it is deemed to be totaled due to the shop’s actions.
Defense of the Repair Shop:
If the repair shop is claiming that the issue is due to misuse of the car, you would need to refute this claim with solid evidence (e.g., expert reports) that indicates the problem is related to their maintenance procedures and not your use of the vehicle.
Next Steps:
I recommend gathering the necessary documentation and expert opinions and then we can assess the best course of action moving forward, whether that be filing a complaint with the authorities or taking legal action.
Please feel free to contact me if you'd like to discuss the case in more detail or if you'd like assistance with any of these steps.
Best regards,
Mohammed Salah
Legal Consultant
Greetings,
Your situation suggests a potential negligence or faulty maintenance claim against the repair shop.
If water contamination in the gearbox oil is impossible by design, this strengthens your case for liability on their part. However, proving this requires technical and legal assessment.
Key legal steps may include:
- Technical report from an independent expert.
- Formal legal notice to the repair shop.
- Possible compensation claim for damages if negligence is proven.
To determine the best course of action, book a consultation with Future Vision for Advocacy and Legal Consultancy or authorize us to represent you in legal proceedings.
We are happy at Future Vision Law Advocates and Legal Consultancy to assist you and provide the best legal services that meet your needs.
To contact us, you can call or WhatsApp us.
Dear.
If you do not reach an amicable solution with the workshop owner, a lawsuit must be filed in court against the workshop to force him to repair the car or ask him to pay the cost of the repair in another workshop.
Thank you for reaching out regarding your dispute with the car repair shop.
Based on your description, if the water contamination in the gearbox oil is due to improper maintenance, you may have grounds to hold the repair shop liable for negligence or defective service.
Given the financial impact of potential total loss, it is crucial to take the right legal steps.
I can assist you in assessing liability, gathering necessary evidence, and pursuing a legal claim to seek compensation for the damages.
I recommend discussing this matter in detail to explore the best course of action.
Please reach out to me via WhatsApp or phone to discuss further.
Best regards,
Suhail Rana