Questions & Answers
Can I file a case against a bank for sharing private info with all staff for my credit card application?
I have applied for a credit card with a well-known bank here in Dubai.
During the verification course from the bank, they sent my salary certificate to our company's info at an email address to which half of the staff have access.
I have been told by several members of my staff, that they received this email. I am the Deputy CEO of the company and obviously, this is not a light matter.
I have contacted the bank and they have offered me vouchers for AED 1000 and then 2000 but I want to press charges for a serious offence and go for punitive damage.
I know the latter is not a usual practice in the UAE, but I want to explore my options. I have also informed the Central Bank, but they say I must wait 30 days before proceeding.
Hello,
You have the right to sue the bank and claim compensation for defamation, as the bank is not allowed to send an email to your work address, especially when the matter concerns your personal account rather than a corporate account.
We would be honored to provide you with legal support.
We are happy at Future Vision Law Advocates and Legal Consultancy to assist you and provide the best legal services that meet your needs.
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Hello,
The bank's actions seem to constitute a violation of data privacy, especially if they have shared sensitive personal information (such as your salary details) without proper consent or without ensuring confidentiality.
In the UAE, this type of incident could be considered a violation of data protection laws.
The Central Bank of the UAE regulates financial institutions and is responsible for overseeing complaints regarding banks and financial services.
The breach of confidentiality may fall under their jurisdiction. As they mentioned, you may need to wait 30 days.
Dear questioner,
Thank you for your inquiry. I understand the seriousness of the situation regarding the unauthorized disclosure of your salary certificate by the bank to employees at your company. Here is a summary of your legal options:
1. Breach of Privacy
The unauthorized sharing of your personal data, such as your salary certificate, could potentially violate UAE privacy and data protection laws (Federal Decree-Law No. 45 of 2021).
If the bank mishandled your data, this could constitute a breach of confidentiality, which may lead to legal action.
2. Legal Recourse
Central Bank Complaint: You’ve already informed the Central Bank, and they require 30 days to resolve the issue. They may impose penalties on the bank if they find a violation.
Civil Claim for Compensation: You can pursue civil action against the bank for negligence or breach of confidentiality if the breach caused you financial or reputational harm. However, punitive damages are generally not awarded in the UAE.
Criminal Complaint: Depending on the circumstances, you may consider filing a criminal complaint for unlawful disclosure of personal data under the UAE Penal Code, although this would require proof of intent or gross negligence.
3. Next Steps
Wait for 30 Days: As per the Central Bank’s process, you must wait for 30 days before escalating the matter if the bank fails to resolve it.
Further Action: If the bank does not adequately address the issue, you can consider pursuing legal action or requesting further regulatory intervention.
While punitive damages may not be a typical remedy in the UAE, you may still have grounds for compensation for any damage caused.
Let me know if you'd like to move forward with any of the options or need further assistance in pursuing this matter.
Best regards,
Mohammed Salah
Legal Consultant
Wishing you a pleasant day ahead,
You have a strong case for a breach of confidentiality, as disclosing your salary details to multiple staff members without consent is a serious violation of privacy.
While punitive damages are not commonly awarded in the UAE, you may still have legal grounds to seek compensation for reputational and professional harm.
Since you have already reported the matter to the Central Bank, it is advisable to wait for their response.
Additionally, if this breach violates any UAE Central Bank regulations, the bank could face penalties. Proceeding legally may also push the bank to offer a more substantial settlement beyond vouchers.
