Questions & Answers
Questions & Answers
3 available 3 • View allClaiming refund from a deceiving service provider
Q: I paid AED 15000 to avail services of a holiday service provider. Looks like the company is shut down now.
I am not getting any responses. Is there any way to get the money back?
Feb 4, 2020
876
How to file a complaint against a tourism company for breaching contract?
Q: Dear Sir,
We paid AED 7000 to a tourism company for a holiday package. They were replying to our messages for a few weeks but now all their contact numbers are closed and they don't respond to our emails.
They are not providing any of the services mentioned in the contract. We request you to guide us on how we can file a complaint against this company and get our money back.
Thank you
Mar 9, 2023
314
Legal action against a travel agency for breaching the agreement
Q: Hi.
I’m F.
I've paid AED 18,700.00 to a holiday company named "-----" in Dubai for a vacation package of 28 Days Worldwide for 3 Adults and 1 kid valid for 10 years, plus additional benefits of:
- 14 Days fully paid trip for 3 Adults and 1 Kid with tickets for Europe/Asia/Africa
- 2 Night UAE stay/ 1 Night stay Cove Rotana
- 7 Local Activities in the UAE
We were clearly informed there will be no blackout dates and only had to inform in advance for booking. Now they are saying it is subject to availability.
We have been really flexible and only asked them to provide beach-facing hotel options for any weekend or public holidays but they have only provided us with 1 hotel option for weekdays when we cannot travel.
We have requested a sample itinerary for hotel options for Europe but there has been no response from them. So far they have failed to provide any service promised in the contract.
Please advise on this matter.
Oct 28, 2021
665
Legal blog
1 available 1 • View allContracts 101: Official Agreements to WhatsApp Messages
An interview-format article covering the topic of contracts in the UAE. This is from the legal podcast of lawyer Ludmila Yamalova, the founder of Lawgical with LYLAW.
Mar 3, 2021
1154
Laws & Regulations
2 available 2 • View allFederal Law No. (15) of 2020 on Consumer Protection
The provisions of this Federal Law, known as the "New Consumer Protection Law", govern Consumer Protection regulations in the United Arab Emirates. The New Consumer Protection Law repeals the previous UAE Consumer Protection Law (Federal Law No. (24) of 2006 on Consumer Protection).
Nov 10, 2020
611
Federal Law No. (5) of 1985 On the Civil Transactions Law of the United Arab Emirates
The provisions of this law, promulgating UAE Civil Code, govern the civil transactions in the United Arab Emirates. The commercial transactions remain subject to the laws and regulations applicable in their regard.
Dec 15, 1985
148522
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Employer agreed to settle before MOHRE. What if they don’t pay the promised amount?
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Despite a waiver, the case is still with the public prosecution. Can I travel?
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How can we claim our money back if the cheque we received have bounced for insufficient funds?
We received a cheque which has now bounced. We have tried for over a month and a half now to get a new cheque from the person, and every day he says the next day.
We need the money now. We have been to the police station, and they said they can not do anything as the reason the cheque bounced is "Insufficient funds."
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Who is supposed to pay for the transfer fee, the employee or the employer?
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I joined my new company on February 26, 2025. Upon joining the new company, I asked HR if it was free to join the company, and she said yes.
After working with them for 1 month, I experienced a salary delay, and I had to go to the office to ask why there was a delay in my salary.
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Despite a waiver, the case is still with the public prosecution. Can I travel?
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How can we claim our money back if the cheque we received have bounced for insufficient funds?
We received a cheque which has now bounced. We have tried for over a month and a half now to get a new cheque from the person, and every day he says the next day.
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Who is supposed to pay for the transfer fee, the employee or the employer?
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Apr 28, 2025
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Is it possible for a foreigner to get a divorce in Dubai?
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How many days do I need to wait for company cancellation following resignation and notice?
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Employer agreed to settle before MOHRE. What if they don’t pay the promised amount?
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Despite a waiver, the case is still with the public prosecution. Can I travel?
Hello,
I had a case regarding fraud by technical means, and we did a tanazul.
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How can we claim our money back if the cheque we received have bounced for insufficient funds?
We received a cheque which has now bounced. We have tried for over a month and a half now to get a new cheque from the person, and every day he says the next day.
We need the money now. We have been to the police station, and they said they can not do anything as the reason the cheque bounced is "Insufficient funds."
We have been to Al Barsha - Dubai Courts, and they said there is nothing they can do about it.
We are not sure what we can do. We need the money asap to pay our kids' school fees, let alone all the interest we have lost.
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Who is supposed to pay for the transfer fee, the employee or the employer?
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I joined my new company on February 26, 2025. Upon joining the new company, I asked HR if it was free to join the company, and she said yes.
After working with them for 1 month, I experienced a salary delay, and I had to go to the office to ask why there was a delay in my salary.
That is when the HR told me she deducted my whole salary to recover the transfer fee.
Now my question is, who is supposed to pay for the transfer fee, the employee or the employer?
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I purchased a rented apartment in Abu Dhabi. Can I evict the tenant immediately if there is no Tawtheeq contact?
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What to do if you get terminated and denied gratuity for a minor mistake?
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How can a person under a deportation grant a POA to a trusted person for managing his assets?
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Will the court unfreeze my account automatically after alimony payment?
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What is the process of renewing the visa while a criminal case is still ongoing?
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