Questions & Answers
Questions & Answers
3 available 3 • View allClaiming refund from a deceiving service provider
Q: I paid AED 15000 to avail services of a holiday service provider. Looks like the company is shut down now.
I am not getting any responses. Is there any way to get the money back?
Feb 4, 2020
831
How to file a complaint against a tourism company for breaching contract?
Q: Dear Sir,
We paid AED 7000 to a tourism company for a holiday package. They were replying to our messages for a few weeks but now all their contact numbers are closed and they don't respond to our emails.
They are not providing any of the services mentioned in the contract. We request you to guide us on how we can file a complaint against this company and get our money back.
Thank you
Mar 9, 2023
294
Legal action against a travel agency for breaching the agreement
Q: Hi.
I’m F.
I've paid AED 18,700.00 to a holiday company named "-----" in Dubai for a vacation package of 28 Days Worldwide for 3 Adults and 1 kid valid for 10 years, plus additional benefits of:
- 14 Days fully paid trip for 3 Adults and 1 Kid with tickets for Europe/Asia/Africa
- 2 Night UAE stay/ 1 Night stay Cove Rotana
- 7 Local Activities in the UAE
We were clearly informed there will be no blackout dates and only had to inform in advance for booking. Now they are saying it is subject to availability.
We have been really flexible and only asked them to provide beach-facing hotel options for any weekend or public holidays but they have only provided us with 1 hotel option for weekdays when we cannot travel.
We have requested a sample itinerary for hotel options for Europe but there has been no response from them. So far they have failed to provide any service promised in the contract.
Please advise on this matter.
Oct 28, 2021
614
Legal blog
1 available 1 • View allContracts 101: Official Agreements to WhatsApp Messages
An interview-format article covering the topic of contracts in the UAE. This is from the legal podcast of lawyer Ludmila Yamalova, the founder of Lawgical with LYLAW.
Mar 3, 2021
1135
Laws & Regulations
2 available 2 • View allFederal Law No. (15) of 2020 on Consumer Protection
The provisions of this Federal Law, known as the "New Consumer Protection Law", govern Consumer Protection regulations in the United Arab Emirates. The New Consumer Protection Law repeals the previous UAE Consumer Protection Law (Federal Law No. (24) of 2006 on Consumer Protection).
Nov 10, 2020
594
Federal Law No. (5) of 1985 On the Civil Transactions Law of the United Arab Emirates
The provisions of this law, promulgating UAE Civil Code, govern the civil transactions in the United Arab Emirates. The commercial transactions remain subject to the laws and regulations applicable in their regard.
Dec 15, 1985
148385
Premium
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921 921 answers •
View allWhat are the penalties for not returning from vacation after several months or a year?
Hello,
Good afternoon!
Can somebody tell me what happens if someone went on vacation and didn’t come back in one month?
What penalties will they face if they want to come back after 1 year or after some months and not to the same company?
Apr 15, 2025
11
If an employee is terminated due to poor performance, is he eligible for compensation?
Hi,
For the private sector, if an employee got terminated due to warning letters for poor performance issued to him, is he eligible for a 1-month compensation salary?
Apr 15, 2025
20
How can I renew my Ejari if the landlord hasn’t signed the new contract?
Hi,
I have been here for 3 years now and paid the increased amount (as per the agreement) for the 4th year.
However, the landlord did not send me back the signed contract, although I have both made the payment for the full year via bank transfer and sent my signed contract to him.
I need to renew my Ejari; however, how can I do it without the landlord's signature?
I have all the previous contracts signed by both parties, along with the Ejari for those contracts.
Apr 14, 2025
18
How can I file a counter-complaint for a false public cursing accusation?
Hello,
How can I file a counter-complaint against a person who made a false report about me for public cursing, which I never did?
He made the complaint about three months after we last met. I now have a case because of it, but I never said any bad words to him.
I was stopped at the airport because of that.
Apr 7, 2025
59
How long should I wait to receive my pending salary after a court verdict in my favor?
Dear,
I have a labor claim for salary pending with the Al Ain court and received the final decision in my favor. After waiting for one month, my employer still did not pay my pending salary.
I filed an execution case again on 21-Mar-25. Can you advise how long I should wait to get my pending salary? (My owner is a local Arabi from Al Ain.)
Note: Presently, my company’s operations are closed due to nonpayment of shop rent for 3 months (no assets at present).
Please advise how I will get my money.
Apr 7, 2025
53
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1586 1586 answers •
View allIf an employee is terminated due to poor performance, is he eligible for compensation?
Hi,
For the private sector, if an employee got terminated due to warning letters for poor performance issued to him, is he eligible for a 1-month compensation salary?
Apr 15, 2025
20
Can a Pakistani expat register a second marriage in the UAE without disclosing the first?
Hello,
I want to know the UAE rules regarding second marriage for expats. I am a Pakistani national and already have a wife back in my home country.
Now, I want to do a second marriage in the UAE with a Moroccan girl. Can you please let me know the procedure involved?
Can I get my marriage registered in the UAE? Is it mandatory to disclose the first marriage? I am on an employment visa in Dubai.
Apr 7, 2025
135
Missing business partner since 2003. What to do about his share in the LLC?
Hello,
I am a manager of an LLC company with 25% share. In February 2003, a partner joined the company with a 25% share.
After two months, he didn’t like the company and left. After two years, we did not know where he was. We just heard that he left to Tunisia before his visa expired.
What to do with his 25% share, please?
Apr 7, 2025
128
I got a work permit and entry from a Dubai employer for work. What documents do I need to carry?
I got a work permit and entry from a Dubai employer for work.
During the travel to Dubai, do I need to show any accommodation proof, return ticket, or anything?
What documents do I need to carry?
Apr 14, 2025
27
My company has filed a case against a client for failure to pay and bounced cheque. How to follow up?
Hello.
My company has filed a case against a client for failure to pay and a bounced cheque. The client's company is registered as a virtual office in the Creative City Free Zone in Fujairah, so our case is filed there.
The client basically purchased some equipment from us, and his payment via bank transfer did not go through and was rejected. Then, when we deposited his security cheque after multiple attempts to contact and no answer, the cheque bounced.
The company is under his wife's name, and we have filed a case on the same.
The court has accepted our application, however, they have instructed the execution bureau to get the Emirates ID of this authorised signatory. The bureau is asking us to get it, and we have no way to do so, unfortunately.
Without the Emirates ID, the court cannot freeze the bank accounts or put a travel ban, etc.
What are our options here?
Apr 14, 2025
22
Premium
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553 553 answers •
View allWhat are the penalties for not returning from vacation after several months or a year?
Hello,
Good afternoon!
Can somebody tell me what happens if someone went on vacation and didn’t come back in one month?
What penalties will they face if they want to come back after 1 year or after some months and not to the same company?
Apr 15, 2025
11
How can I cancel my current visa immediately without serving notice?
Hello,
I got an offer letter from another company. I want the immediate cancellation paper before 20th April.
I don't have time to submit my notice period registration. What should I do?
Please give me the best advice!
Apr 4, 2025
85
During the notice period, is an employee allowed to take sick leave?
Hello,
During the notice period, is an employee allowed to take sick leave? If not, can the employer deduct the sick leave from the employee’s end-of-service benefits?
Additionally, what is the legal basis for this? Specifically, which law or ministerial decision governs this matter?
Apr 4, 2025
139
I booked a hotel stay for Eid through a travel agency and it was canceled two days before Eid. What to do?
I booked a hotel stay for Eid through a travel agency two weeks before Eid. The travel agency confirmed the booking on payment.
One day before Eid, the agency reached out, saying they had an issue with the supplier/hotel and the booking would be cancelled.
They offered alternative hotels that didn’t match the original property. I suggested some properties, and they couldn’t arrange them, or they asked for further payment, so I didn’t book anything through them.
What are my rights to a refund and compensation, as I had to book other arrangements separately at a significantly higher cost due to the last-minute prices?
It also caused significant emotional distress, less than 24 hours before the holiday. To which authority can a complaint be made in case of an unsatisfactory outcome?
Both the agency and the hotel are in Dubai.
Apr 4, 2025
67
How can I renew my Ejari if the landlord hasn’t signed the new contract?
Hi,
I have been here for 3 years now and paid the increased amount (as per the agreement) for the 4th year.
However, the landlord did not send me back the signed contract, although I have both made the payment for the full year via bank transfer and sent my signed contract to him.
I need to renew my Ejari; however, how can I do it without the landlord's signature?
I have all the previous contracts signed by both parties, along with the Ejari for those contracts.
Apr 14, 2025
18
Other answers by
367 367 answers •
View allI purchased a rented apartment in Abu Dhabi. Can I evict the tenant immediately if there is no Tawtheeq contact?
I recently purchased a rented apartment in Abu Dhabi and agreed to honor the existing lease. After the transfer, I discovered that the lease is not a Tawtheeq contract, meaning it is not officially registered.
Since I am not receiving rent (as it was a non-refundable arrangement with the seller), I prefer not to issue a new Tawtheeq. I also want to avoid a formal notice to vacate to prevent disputes, as I plan to move in.
However, I have already informed the tenant that I will not be renewing the lease. I need legal advice on the implications of proceeding without a Tawtheeq contract.
What are my risks, especially if the tenant refuses to move out?
What legal actions, if any, can the tenant take in this situation?
Mar 25, 2025
61
I was evicted from my apartment to be sold but it was gifted and rented at a higher price. What can I do?
I was evicted from my apartment after living there for five years. My landlord informed me a year in advance that the lease would not be renewed because he intended to sell the property.
Prior to this, he attempted to impose a rent increase that was not compliant with RERA regulations, which I refused to accept. He then served me with an official Dubai Court eviction notice, citing the need to take back the property for sale.
Five months after I moved out, I discovered the property was rented out at a much higher price. Upon further investigation, I found that the ownership was transferred as a "Gift" rather than a sale.
This makes it seem like the eviction was only to raise the rent rather than a genuine need to sell.
Do I have a valid case for wrongful eviction against my landlord?
Also, under Dubai law, does transferring ownership as a "Gift" hold the same legal grounds as selling in justifying eviction?
Dec 18, 2024
94
What to do if you get terminated and denied gratuity for a minor mistake?
My brother has been working for a company for 11 years. In the last 3 weeks, he had an incident/accident and scratched a plane since he only had 1 person to assist him as the company was not hiring enough people.
Senior staff like him are working more to train inexperienced new hires which adds to their workload working almost 12 hours/day including travel to DWC.
The pilot said it was aesthetic and could be painted over but a police investigation ensued. Last week 3 managers and HR talked him down as the investigation concluded.
He was terminated immediately with only this month's pay and his 11-year gratuity will not be given by the company. It was not gross negligence or malicious intent, he just didn’t have enough people to help him.
He owned up to the mistake and reported the incident within 24 hours. Can he fight for the gratuity?
Jan 13, 2025
92
How can a person under a deportation grant a POA to a trusted person for managing his assets?
A person currently under a deportation order wishes to appoint a trusted person with Power of Attorney (POA) to manage their financial and legal matters, including access to their bank account and other obligations.
What is the process for obtaining and registering a POA in this situation?
Can it be done while they are still in custody, and what steps should they follow to ensure?
Please help.
Jan 14, 2025
89
Does it matter whether the cheque was issued to an individual or a company?
Hello,
What legal recourse is available in the UAE for a cheque bounce?
Does it matter whether the cheque was issued to an individual or a company?
Does the value of the cheque affect the legal action or process?
Jan 6, 2025
94
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