Q: I was invited to collect complimentary gifts. Mr. [---] offered an Umrah package, including visas, 4-star stays. The written agreement differed. Could you guide me on legal action to seek a refund… A: You can file a legal case against the company for breach of commitments and consumer deception…

Dear Client, Thanks for your question! I hope you are doing well. I will assist you in this matter. You have a strong basis for legal action against West Avenue for deceptive practices and breach of commitments. I recommend filing a formal complaint with the UAE Consumer Protection Department and gathering all relevant evidence, including your written agreement and communications with Mr. [----]. Consulting a lawyer specializing in consumer rights can help you navigate the legal process effectively. If you need assistance with drafting legal documents or representation, our services are available to support you in seeking a refund or compensation. Don’t hesitate to reach out for professional guidance tailored to your situation. Thanks & Regards, ABDUL WAHIED

I paid for complimentary gifts I was offered with an Umrah package but denied later. What can I do?

Questions & Answers

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Legal action against a travel agency for breaching the agreement

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Sep 7, 1993

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