Q: Hi This is related to a used car purchase. I have given an advance for a used car through the bank & the car failed in RTA passing. The seller says he will do repair & pass RTA. I said I don't want the car and to return the advance. Now he is refusing to pay back the money. How can I return back the money? I have all Whatsapp chats with the seller.

Q: I bought a new vehicle from the dealership [-----] and after 5 min of using the car, an alert popped up. Less than 24h later I informed the dealers of the issue. After struggling with them about it, I finally brought the car to service at their company and they have confirmed the part needs to be fully changed. I’m telling them I cannot accept a faulty car and demand either a refund or another vehicle. So far they’ve been less than cooperative.

Q: I bought a used car yesterday for 80k and on the classified, he stated that the car model was 2014 but after the testing reports came out it stated 2013. The guy was shady overall and even took the car to a testing center without our supervision in an unknown place, far from where we first saw the car. Asked to return the vehicle and get a refund and he declined and said he can't take it back once bought. What do I do?

Q: Hi. I paid an advance of AED 5000 to purchase a car. The next day we met at RTA but the car failed the inspection test. The seller also (verbally) committed to me to provide full-service history which he did not bring. I now have too much doubt so I want to cancel the deal, but the seller is refusing to refund my money and saying he can have the identified problem fixed. I do not trust him anymore. Can I get a refund? I have his sms message confirming the advance payment.

Q: My wife and I went and saw a car at a dealership in the Sharjah car market. The dealer claimed the car had a very minor accident. We asked for some scratches to be fixed as a condition to buy, and he agreed. We paid 1000 dirhams and signed. later, he asked for another 4000. I transferred another 4000 online to him, so in total I paid 5000 Dirham, and sent him a note about the expectations, and he responded back with “agreed” on Whatsapp. A few days later he said the car is ready. We went but none of what we agreed on was done. He asked us to come back again on Monday. On my request, he sent this note on Whatsapp and agreed to refund the deposit on Monday if the car was still not ready. On Monday the car wasn't ready. I asked for my refund as he agreed before but he refused. I asked for a receipt of my 4000 payments. He forged the document and added a note about the 4000 on the document that I already signed, to make that a non-refundable! Later I found the car also had a major accident and he distracted us.

Q: Dear Sir/Madam, I bought a car a year ago, and during its first renewal, the test suggested that there was chassis damage and tampering with the airbags. If I file a fraud case against the used car dealer, what happens after the judgment if it's in my favor? The car is under a bank loan, and we have paid all the monthly payments on time. Will the used car dealer be liable for the complete value, or only the remaining cost of the car?

Q: Dear Lawyers, I agreed with a seller to buy a used car for which I paid a deposit, but the car failed an RTA inspection. The seller refused to fix the car and refund the money. After going back and forth, I agreed to pay part of the cost (300 Dhs) to save my deposit. We tried to transfer the car, but the office was closed, so it wasn't done while I paid the balance amount as well. I took the car for a drive, and it became clear that the seller was lying. The car overheated after just 15 minutes. I immediately called him and paid for recovery to take the car to a garage of his choice. The mechanic said that either the head gasket is blown or the engine needs a replacement. I asked for a refund, but he refused. We went to the police station, where they tried to reason with him, but he refused to listen to them as well. The police eventually told me to file a case to claim my refund. I have proof of all the bank transfers and WhatsApp chats to back my claim.

The law promulgates UAE Civil Procedures Code (Civil Procedure Law) which governs civil procedures in the United Arab Emirates, including the prosecution before the courts, litigation and execution.

The provisions of this law On Evidence in Civil and Commercial Transactions (Law of Evidence) govern evidence in civil and commercial disputes in the UAE.

The provisions of this law, promulgating UAE Civil Code, govern the civil transactions in the United Arab Emirates. The commercial transactions remain subject to the laws and regulations applicable in their regard.