Q: Hi. I paid an advance of AED 5000 to purchase a car. The next day we met at RTA but the car failed the inspection test. The seller also (verbally) committed to me to provide full-service history which he did not bring. I now have too much doubt so I want to cancel the deal, but the seller is refusing to refund my money and saying he can have the identified problem fixed. I do not trust him anymore. Can I get a refund? I have his sms message confirming the advance payment.

Q: Hi, I financed a car from a second-hand dealership in Sharjah. The car is a 2018 Mustang GT! They said the car was fine and had no accidents, it looked fine too. I took the deal and even had a new car screen put in through the dealer for AED 2000. The car has given me problems from the first month. Hazard lights would come on and kill the battery. The dealer told me to give the car to the garage, so they took the car and said a new screen is needed and they made me pay AED 1000 even though it was not my fault. I even paid to have the car delivered there but I paid out of the goodness of my heart. Next month it started dying randomly and would need jump-starts. Now it dies every day after a jump start. Now they are saying to me I need to pay for another fix! Please can someone tell me what to do? Is there any legal way they can take the car back and pay the bank back the money they took?

Q: My wife and I went and saw a car at a dealership in the Sharjah car market. The dealer claimed the car had a very minor accident. We asked for some scratches to be fixed as a condition to buy, and he agreed. We paid 1000 dirhams and signed. later, he asked for another 4000. I transferred another 4000 online to him, so in total I paid 5000 Dirham, and sent him a note about the expectations, and he responded back with “agreed” on Whatsapp. A few days later he said the car is ready. We went but none of what we agreed on was done. He asked us to come back again on Monday. On my request, he sent this note on Whatsapp and agreed to refund the deposit on Monday if the car was still not ready. On Monday the car wasn't ready. I asked for my refund as he agreed before but he refused. I asked for a receipt of my 4000 payments. He forged the document and added a note about the 4000 on the document that I already signed, to make that a non-refundable! Later I found the car also had a major accident and he distracted us.

The provisions of this law On Evidence in Civil and Commercial Transactions (Law of Evidence) govern evidence in civil and commercial disputes in the UAE.

The provisions of this law, promulgating UAE Civil Code, govern the civil transactions in the United Arab Emirates. The commercial transactions remain subject to the laws and regulations applicable in their regard.

The provisions of this Federal Decree-Law No. (42) of 2022 Promulgating the Civil Procedures Code, known as the "New Civil Procedures Code", governs civil procedures in the United Arab Emirates. The New Civil Procedures Code repeals the previous UAE Civil Procedures Code (Federal Law No. (11) of 1992 Concerning Issuance of the Civil Procedures Code).