Q: Dear sir/madam, I have booked a tour package to Europe for myself and my family. Two days before, the trip visa of my wife got rejected, because she was switching jobs at that time and her UAE visa was in transition. So I had to cancel my trip. My travel agent claims that he will not be able to return my tour fees paid to them. Can I register a legal case against them and claim my money back?

Q: Hello Legal Expert, A tour & travel company located in Dubai has promised many things at the time of selling tour package, however, they failed to provide services on the ground. After so much communication with them, they accepted the fact of their poor services and agreed to cancel my membership and promised to return my money. However, they keep deferring the date for money return. Later, they said that money will be returned in 6 installments through bank transfer; no post-dated cheques. I agreed to this proposal also. As per the last email from them, the 1st installment was due on 5th Jan, but again they failed to pay the money and always give new excuses. I have all the email communication of their false promises. So please advise further legal action I can take against this company. Thanks for your advice. A.J.

Q: Dear Legal Team, I have been scammed by a local travel agency based in Dubai. They offered me to pay in advance at the beginning of 2022 beginning for a cheaper tour package. But I was not able to travel in 2022. Eventually, they didn't refund my money in 2022 and did not carry it forward in 2023. How can I take my money back?

With the introduction of the new procedures for obtaining a power of attorney (POA) remotely in the UAE, after it was mandatory to appear in person in front of the notary public as a global rule to ensure the identity and intention of the person requesting a POA, we put between your hands this brief guide for how you get it done.

The Law sets up the legal framework for the protection of consumer rights in the UAE. The Law establishes the Higher Committee for Consumer Protection and the Consumer Protection Department, and sets up the fines for breach of its provisions.

The provisions of this law, promulgating UAE Civil Code, govern the civil transactions in the United Arab Emirates. The commercial transactions remain subject to the laws and regulations applicable in their regard.

The provisions of this Federal Law, known as the "New Consumer Protection Law", govern Consumer Protection regulations in the United Arab Emirates. The New Consumer Protection Law repeals the previous UAE Consumer Protection Law (Federal Law No. (24) of 2006 on Consumer Protection).