Questions & Answers
Legal threats in Dubai after a critical Google review. What to do?
Dear Sir/Madam,
I lived in a building where the real estate management person was rude and unhelpful. I faced issues like cockroach infestation, AC problems, seepage, and more, which I have evidence of through pictures and videos.
I posted a Google review mentioning his name, stating he is the worst person I've encountered in 10 years. He has filed a complaint with the Dubai police.
I have since removed the Google review and apologized in front of the police. However, he insists on harassing me and threatening legal action.
How should I handle this situation?
Dear Questioner,
The way you have chosen was not right. He can file a case against you for harassment on a public platform.
Now, if he filed a case against you, you have to defend yourself in court that all you have done was because of the injustice that happened to you.
It will be better if you hire a lawyer to prepare the defense to submit to the court.
If you need our assistance, share your WhatsApp number.
Dear Client,
Thanks for your question! I hope you are doing well. I will assist you in this matter.
In dealing with a negative Google review that led to a complaint, apologize for the review and attempt to resolve the issue with the property management.
Ensure the review is removed or edited to reflect your willingness to resolve the matter.
Consult with us to understand your rights and responsibilities, keep evidence of the building issues, and be prepared for potential legal action.
Consider proposing mediation as a way to resolve the dispute amicably if needed.
For any further legal assistance, you can WhatsApp us. We have an extensive team of knowledgeable and experienced lawyers to provide the legal assistance you need.
We will be happy to help you.
Thanks & Regards,
ABDUL WAHIED

Please note that what you did is considered a violation and you must respond to his complaint.
Do not hesitate to contact me.

Dear Questioner,
Dealing with a situation where a complaint has been lodged against you in Dubai for a Google review can be quite sensitive, especially considering the strict defamation laws in the UAE.
Here are some steps you can take to address this issue:
- Understanding UAE Defamation Law:
In the UAE, defamation is taken very seriously and is governed by strict laws, often more stringent than in many other countries.
Even online comments can be subject to these laws. It's important to be aware that calling someone "the worst human being" could be considered defamatory, even if it's in the context of a negative review.
- Removal of the Review and Apology:
You've already taken the first important steps by removing the Google review and apologizing. This shows your willingness to rectify the situation, which can be favorable in your case.
- Legal Consultation: Given that the individual has expressed an intention to pursue legal action, it’s crucial to consult with a lawyer who is well-versed in UAE law, particularly in cases related to defamation and personal rights.
A lawyer can provide you with guidance on how to proceed and represent your interests if the matter goes to court.
- Documentation and Evidence:
Prepare and organize all evidence that supports your case, including photos and videos of the issues you faced while living in the building, any correspondence with the real estate management regarding these issues, and the steps you took to resolve them.
- Attempt to Settle the Matter Amicably:
If possible, it might be beneficial to seek an amicable resolution. This could involve a formal written apology or a mutual agreement to resolve the matter out of court. Legal mediation could be an option here.
- Avoid Further Public Comments:
Until this matter is resolved, avoid making any further public comments about the individual or the situation, especially on social media or other public platforms.
- Prepare for Possible Legal Proceedings:
If the matter does proceed to court, ensure that you are prepared. This includes understanding the potential consequences and having your legal representative ready to defend your case.
- Comply with Legal Requests and Summons:
If you receive any legal summons or requests, it's important to respond to them promptly and in accordance with the law.
Navigating defamation laws in the UAE can be challenging, and the consequences for what may seem like minor infractions can be significant.
Legal advice and representation are essential in these situations to protect your rights and interests.
Warm Regards,
Omar Mosaad
Senior Legal Consultant
O.S Legal