Questions & Answers
Questions & Answers
3 available 3 • View allNon-refundable token amount: what to do when customer asks for refund?


1
Q: Hi,
I am a real estate agent. A customer paid me a token amount of 6300 AED to book a property in Dubai. I gave him a non-refundable receipt in return.
The case was transparent and clear. Two days later, his current landlord gave him a discount on renewal, and he asked me to cancel the booking.
His mother was also looking for the same property, so he asked me to convert the money and rent the same unit to his mother.
However, the landlord rejected his mother's documents, and he is now asking me for a refund.
I have a copy of his signed non-refundable receipt. What should I do?



Aug 28, 2023
453
Refund of rental amount paid in advance to a real estate agent
2
Q: I have paid an advance payment of AED 11,000 in Cash and AED 32,000 in Cheque to Real Estate Agent (Broker) in Sharjah for booking of my rental flat in Sharjah.
Now it's already passed 11 days but no reply from the agent and the agent told me that there is no owner available and the owner's signature is required in the agreement. The agent also doesn't know when the owner will come & will sign.
So, I asked the agent to give my money back but he refused to give money. What should I do now?

Nov 14, 2017
1077
Refund of the broker's fee in case of no agreement with the landlord
8
Q: On 20th April, we paid 5% agency fee and 5% landlord deposit for a new property rental contract, ready to move in on the 1st May.
A week after the 20th April, we contacted the agent and landlord to request to urgently pull out of the agreement due to husband losing his job. We lost the 5% deposit to the landlord as he insisted on cashing our cheque.
However, are we entitled to ask for the 5% agency fee back as we didn't even move into the new property?
We have tried to contact the agent but he is not communicating with us.

May 6, 2020
1721
Legal blog
2 available 2 • View allProcedures of the Rental Dispute Settlement Center in Dubai 21
The relationship between tenants and landlords is regulated in Dubai by Law No. 33 of 2008 Concerning the Relationship Between Landlords and Tenants in the Emirate of Dubai. The arising rental disputes are referred to Rental Disputes Settlement Centre (“RDSC”) created by Decree No. 26 of 2013 to reconcile between the parties and reach an amicable settlement or seek a final judgment issued and enforced by the RDSC.
Oct 20, 2018
21452
What You Should Know While Renting a Property in the UAE 5
An interview-format article covering the topic of residential retail properties pertaining to the liability for property maintenance and the repercussions of defaulting on rent payments in the UAE. This is from the legal podcast of lawyer Ludmila Yamalova, the founder of Lawgical with LYLAW.
Feb 24, 2020
4001
Laws & Regulations
3 available 3 • View allLaw No. (26) of 2007 Regulating the Relationship between Landlords and Tenants in the Emirate of Dubai 12
The provisions of this Law apply to real property leased out in the Emirate of Dubai, including vacant and agricultural lands, but excluding hotel establishments and real property provided by natural or legal persons as accommodation to their employees at no charge.
Nov 26, 2007
24363
Law No. (33) of 2008 Amending Law No. (26) of 2007 Regulating the Relationship between Landlords and Tenants in the Emirate of Dubai 8
Provisions of this Law supersede articles (2), (3), (4), (9), (13), (14), (15), (25), (26), (29), and (36) of Law No. (26) of 2007 Regulating the Relationship between Landlords and Tenants in the Emirate of Dubai.
Dec 1, 2008
25088
Decree No. (26) of 2013 Concerning the Rent Disputes Settlement Centre in the Emirate of Dubai 0
This Decree establishes a specialised judicial system to hear rent disputes and develops the procedure for determination of such disputes through an expeditious and simple process for the purpose of realising social and economic stability for all persons involved with the real property rental and other related sectors.
Sep 18, 2013
7323

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