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Can the bank withhold my EOSB after changing jobs and providing all documents?

I have a loan from a bank and I have changed my job, the bank is holding my end of service.

It's been 4 months now and my new salary is transferred to them and I never defaulted on a payment. what to do?

Noting that my new salary is higher than the old one but the bank is claiming that my new company is not registered with them and rejecting to release the amounts.

P.S. The original loan amount is 550K (including interest) balance amount to be paid is 380 K and my EOS is 195K.

Rashid Saif Advocates & Legal Consultancy
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11 Apr 2023, 07:07

It is not logical, you need to submit a complaint.

You can contact us by phone and will guide you to resolve this issue.

11 Apr 2023, 07:13

I have submitted three complaints. I even complained to the central bank twice and nothing happened.

11 Apr 2023, 07:18

It won't be submitted to the central bank, as I informed you that we can manage.

If you are interested, you can contact the legal coordinator and fix an appointment at our office.

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KHE Legal Consultancy
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11 Apr 2023, 07:43

You can get your end-of-service benefits once you present your new salary certificate to the bank.

Furthermore it:

1. Yes, you can use the new bank direct debit system to pay off your loan.

2. Yes, the current bank has the right to deduct the subsequent monthly installments from the end-of-service benefits

You may have agreed to set off amounts due in the Terms and Conditions you signed when opening the account with the Bank.

However, the bank is only entitled to set off if you default on your payments. It is preferable to hire a lawyer to recover your reward.

Nasser Yousuf AlKhamis Advocates & Legal Consultants
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11 Apr 2023, 09:40

Hi,

You must speak to your bank about this. Also, email them keeping the central bank in CC.

11 Apr 2023, 10:47

i have submitted three complaints, i even complaint to the central bank twice and nothing happened

11 Apr 2023, 11:04

Okay. Can you share the correspondence between you and the bank?

11 Apr 2023, 11:04

You can contact us at 0569878002

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