Questions & Answers
How to report the theft of debit card through an unknown online purchase?
Hi
Late last year, I was frauded and lost money from my bank account online by an unknown person who somehow made an online purchase using my debit.
I reported it to the bank immediately when I noticed the fraudulent activity and at the same time managed to block and replace the card.
Following with the bank, they brushed off the case and informed me to report it to the police which I did but to no help as I was told the only way was to register the case online.
Until now, nothing came out of it.
Is there anyone here who can really help on the way forward?
I feel I did all I was required to do but no help. I have a family and kids and this was so much money to lose for a regular expatriate like me.
Please, can someone advise?
We regret that you have been a victim of fraud and we will try to send specialized channels to report it in the country via:
- Dubai Police eCrime Platform
- Aman Service, Abu Dhabi Police
- The smart app "My Community is Safe"
You can also report cyber crime always to the nearest police station in your area, and call 999 for help.
Hi,
How much is the amount?
Note that you need to take the necessary legal action to maintain your rights.
Please contact us by phone or email.
