Q: A company has still not refunded me 60 days after the cancellation of service (A total of AED 4000 for car/vehicle services). What are the available next steps? A: In such a case, we would advise you to file a case against the company, and/or submit a complaint at the police station…

Dubai, UAE

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How to claim back a small amount of money from a company for provided service?

A company has still not refunded me 60 days after the cancellation of service (A total of AED 4000 for car/vehicle services).

Dubai Economic Department intervention has given no results (the company/business has been told 3 times and agreed to refund me).

What are the available next steps?

Proofs available:

1) Receipt with written refund promise "1 business day"

2) Whatsapp chat log

3) Dubai Economic Department case references (they will have notes and can confirm the story).

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Mohamed Bakheet

Mohamed Bakheet Advocates & Legal Consultants

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10 Nov 2022, 13:40

A payment order can be raised to claim your dues.

For assistance, contact us on WhatsApp.

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Khaled Ebid

Laila Hamza Al Mulla Advocates and Legal Consultants

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10 Nov 2022, 15:06

Can you clarify further if this amount is insured? Or in return for any service?

10 Nov 2022, 20:39

It's for a service that was canceled due to improper/not agreed material used.

11 Nov 2022, 03:56

You can file a case - Demanding Case - it is required to provide the evidence you have.

11 Nov 2022, 10:19

Thank you, Khaled.

What is the success rate on something like this?

Also, what are the associated costs/fees?

Would this need to see court in front of a judge or could this be resolved by notice only?

11 Nov 2022, 10:26

You will be contacted by the team to arrange all the details and explain all the procedures

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Khalifa Bin Huwaidan Al Ketbi

Khalifa Bin Huwaidan Advocates & Legal Consultants

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14 Nov 2022, 06:27

Dear User,

In such a case, we would advise you to file a case against the company, and/or submit a complaint at the police station.

Filing a case would seem to be the best option but before that, you may send them a legal notice. If they do not comply with the legal notice then you can take legal action.

Should you require our assistance, kindly email us.

Kind regards,

KHA Advocates

14 Nov 2022, 06:47

Thank you for the reply, Mr. Khalifa.

I am taking action through the Dubai Economic Department (CMP) this week.

If there is no resolution then I will be looking to open a case or issue a legal notice ASAP, in which case I will be in contact with you for some support in these steps.

To ask, will the police open a case for such matters? Or is this best done directly with/through the courts?

14 Nov 2022, 07:53

Dear,

The police will investigate this case if referred to them but from our advice, it is best to open a civil case.

We wish you luck and in the case of no resolution, don't hesitate to contact us.

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